WA
Waterproofing and Roofing Masters (Pty) Ltd
Unclaimed Business
WA
Waterproofing and Roofing Masters (Pty) Ltd
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Construction & Hardware
#3NPS Score
-34Unlikely
Ranking
#3
in Construction & Hardware
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.8|11 Reviews
Jun '25 - May '26
5(45.5%)
4(0%)
3(0%)
2(0%)
1(54.6%)
5(45.5%)
4(0%)
3(0%)
2(0%)
1(54.6%)
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBC
Brie C
1 reviews | Active since Jan 2020
3 Feb 2026, 15:26
⚠️ Public Warning ⚠️
We are extremely disappointed with the terrible (for lack of better word) service provided by Waterproofing and Roofing Masters Pty Ltd. All positive reviews are questionable, as our experience could not have been more different. We chose them based on their supposedly strong reputation and quick response for a quote. After making payment on 9 October 2025, Graham McMaster went completely silent. Every message was ignored or redirected to Trevor. Occasionally, someone shows up for an hour, then spends the rest of the time resting on the roof. Their work processes are completely disorganised. Almost half of the quoted work has not been done, and there has been no supervision of the crew, despite our explicit request for oversight. This behaviour is dishonest, *************, and completely unacceptable. Eventually the job on the exterior roof got “done”, we had to stop since it was during December holidays and we had things planned. We were so disappointed in the services we wanted to cancel the interior and rather go with a better company, however, Graham personally said he already bought the materials and could not return it, so we decided to trust him again. But to make matters worse, Graham committed to starting interior work (ceilings and cornices) on 6 January 2026. Since that date, he has been a complete no-show, and calls and messages remain unanswered and our money is gone. As of 29 January, there has still been no contact. We are in the process of pursuing legal action to recover our money. We are sharing this to warn others: please proceed with extreme caution before engaging this company.
Helpful (0)
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Brie C
1 reviews | Active since Jan 2020
3 Feb 2026, 15:26
⚠️ Public Warning ⚠️
We are extremely disappointed with the terrible (for lack of better word) service provided by Waterproofing and Roofing Masters Pty Ltd. All positive reviews are questionable, as our experience could not have been more different. We chose them based on their supposedly strong reputation and quick response for a quote. After making payment on 9 October 2025, Graham McMaster went completely silent. Every message was ignored or redirected to Trevor. Occasionally, someone shows up for an hour, then spends the rest of the time resting on the roof. Their work processes are completely disorganised. Almost half of the quoted work has not been done, and there has been no supervision of the crew, despite our explicit request for oversight. This behaviour is dishonest, *************, and completely unacceptable. Eventually the job on the exterior roof got “done”, we had to stop since it was during December holidays and we had things planned. We were so disappointed in the services we wanted to cancel the interior and rather go with a better company, however, Graham personally said he already bought the materials and could not return it, so we decided to trust him again. But to make matters worse, Graham committed to starting interior work (ceilings and cornices) on 6 January 2026. Since that date, he has been a complete no-show, and calls and messages remain unanswered and our money is gone. As of 29 January, there has still been no contact. We are in the process of pursuing legal action to recover our money. We are sharing this to warn others: please proceed with extreme caution before engaging this company.
0
Replies (0)JP
Johann P
1 reviews | Active since Jan 2020
3 Feb 2026, 07:15
Waterproofing and Roofing Masters stole my R 14 268
Waterproofing and Roofing Masters was paid to fix my roof outside and the ceilings inside. I fully paid for the outside which they have done a half job. They have not given my the certificate/letter for insurance as they promised. When they should have stared with the ceilings, they never came back and took my 60% deposit (R14 268). They are avoiding my call and mails. I went to the Police to open a case against them. The Police officer called the owner, Graham MCMaster, and the owner refused to answer. I am busy taking legal action against Waterproofing and Roofing Masters. It has been a month now since they avoid my calls. We found other people who also lost money to Waterproofing and Roofing Masters. Please review them everywhere if this happened to you as well to warn people about this money *****ing company. I do not recommend Waterproofing and Roofing Masters. You will loose quality service and money to Graham MCMaster. Rather find another contractor.
Helpful (0)
|Replies (0)JP
Johann P
1 reviews | Active since Jan 2020
3 Feb 2026, 07:15
Waterproofing and Roofing Masters stole my R 14 268
Waterproofing and Roofing Masters was paid to fix my roof outside and the ceilings inside. I fully paid for the outside which they have done a half job. They have not given my the certificate/letter for insurance as they promised. When they should have stared with the ceilings, they never came back and took my 60% deposit (R14 268). They are avoiding my call and mails. I went to the Police to open a case against them. The Police officer called the owner, Graham MCMaster, and the owner refused to answer. I am busy taking legal action against Waterproofing and Roofing Masters. It has been a month now since they avoid my calls. We found other people who also lost money to Waterproofing and Roofing Masters. Please review them everywhere if this happened to you as well to warn people about this money *****ing company. I do not recommend Waterproofing and Roofing Masters. You will loose quality service and money to Graham MCMaster. Rather find another contractor.
0
Replies (0)BC
Brie C
1 reviews | Active since Jan 2020
12 Jan 2026, 14:14
************* | TERRIBLE COMMUNICATION
We are extremely disappointed with the terrible (for lack of better word) service provided by this company. All positive reviews are questionable, as our experience could not have been more different. We chose them based on their supposedly strong reputation and quick response for a quote. After making payment on 9 October 2025, Graham went completely silent. Every message was ignored or redirected to Trevor. Occasionally, someone shows up for an hour, then spends the rest of the time resting on the roof. Their work processes are completely disorganised. Almost half of the quoted work has not been done, and there has been no supervision of the crew, despite our explicit request for oversight. This behaviour is dishonest, *************, and completely unacceptable. Eventually the job on the roof got “done”, we had to stop since it was during December holidays and we had things planned. But to make matters worse, Graham was supposed to start work on the inside of the house (ceiling and cornices) on 6 January 2026. Since that day, he has been a no-show, and calls are not being answered. Despite our hesitation after the delays and issues with the exterior, he insisted he had already purchased the materials, something we now strongly suspect was false. We will be pursuing legal action to recover our money. We strongly caution anyone considering this company.
Helpful (0)
|Replies (0)BC
Brie C
1 reviews | Active since Jan 2020
12 Jan 2026, 14:14
************* | TERRIBLE COMMUNICATION
We are extremely disappointed with the terrible (for lack of better word) service provided by this company. All positive reviews are questionable, as our experience could not have been more different. We chose them based on their supposedly strong reputation and quick response for a quote. After making payment on 9 October 2025, Graham went completely silent. Every message was ignored or redirected to Trevor. Occasionally, someone shows up for an hour, then spends the rest of the time resting on the roof. Their work processes are completely disorganised. Almost half of the quoted work has not been done, and there has been no supervision of the crew, despite our explicit request for oversight. This behaviour is dishonest, *************, and completely unacceptable. Eventually the job on the roof got “done”, we had to stop since it was during December holidays and we had things planned. But to make matters worse, Graham was supposed to start work on the inside of the house (ceiling and cornices) on 6 January 2026. Since that day, he has been a no-show, and calls are not being answered. Despite our hesitation after the delays and issues with the exterior, he insisted he had already purchased the materials, something we now strongly suspect was false. We will be pursuing legal action to recover our money. We strongly caution anyone considering this company.
0
Replies (0)JP
Johann P
1 reviews | Active since Jan 2020
7 Jan 2026, 14:25
Company disappeared
The communication are terrible. I paid the deposit long ago for work to start. We agreed on a date. The date has come and gone. I tried to call and WhatsApp multiple times. No response. I will pursue legal action to get my R14 000 back cause at the moment it's like the company disappeared. I paid in full for the outside of my roof to be fixed. It was fixed and painted but I am waiting on the letter/certificate for the insurance now for a while.
Helpful (0)
|Replies (0)JP
Johann P
1 reviews | Active since Jan 2020
7 Jan 2026, 14:25
Company disappeared
The communication are terrible. I paid the deposit long ago for work to start. We agreed on a date. The date has come and gone. I tried to call and WhatsApp multiple times. No response. I will pursue legal action to get my R14 000 back cause at the moment it's like the company disappeared. I paid in full for the outside of my roof to be fixed. It was fixed and painted but I am waiting on the letter/certificate for the insurance now for a while.
0
Replies (0)M
Matthys
1 reviews | Active since Jan 2020
13 Dec 2025, 08:15
Extremely disappointing!
Extremely disappointed in the level of service received. They came out to fix a leak in August 25 but with the first rains the leak was still evident. Have been begging them to come out to come and fix what was not done properly initially but to date they have not. Graham avoids all calls and his worker Trevor has made repeated empty promises. Our walls have now suffered water damage. So disappointed! Paid them in full with an immediate clearance in August.
Helpful (0)
|Replies (0)M
Matthys
1 reviews | Active since Jan 2020
13 Dec 2025, 08:15
Extremely disappointing!
Extremely disappointed in the level of service received. They came out to fix a leak in August 25 but with the first rains the leak was still evident. Have been begging them to come out to come and fix what was not done properly initially but to date they have not. Graham avoids all calls and his worker Trevor has made repeated empty promises. Our walls have now suffered water damage. So disappointed! Paid them in full with an immediate clearance in August.
0
Replies (0)J
Jaqueline
1 reviews | Active since Jan 2020
28 Oct 2025, 11:32
Terrible after sales/job repair
We had our roof and ceilings fixed in August. Our roof started to leak in October and we advised the owner Graham off this immediately (pictures was also sent) via email and whatsapp. Since the 11th of October we are unable to get hold of Graham, even though we received a warranty on the work done. Graham does not answer phone calls, messages or emails. He requested one of his workers to contact me, a week later. Since then, we have struggled for the problem to be resolved. His workers also always comes up with excuses that Graham told him not to tend to us as the moment. Like what the actual?! My husband and I will now proceed to take legal action against this company. DO NOT USE THEM FOR ANY WORK! The after sales and job completion is NONE existent
Helpful (0)
|Replies (0)J
Jaqueline
1 reviews | Active since Jan 2020
28 Oct 2025, 11:32
Terrible after sales/job repair
We had our roof and ceilings fixed in August. Our roof started to leak in October and we advised the owner Graham off this immediately (pictures was also sent) via email and whatsapp. Since the 11th of October we are unable to get hold of Graham, even though we received a warranty on the work done. Graham does not answer phone calls, messages or emails. He requested one of his workers to contact me, a week later. Since then, we have struggled for the problem to be resolved. His workers also always comes up with excuses that Graham told him not to tend to us as the moment. Like what the actual?! My husband and I will now proceed to take legal action against this company. DO NOT USE THEM FOR ANY WORK! The after sales and job completion is NONE existent
0
Replies (0)SB
Shell B
1 reviews | Active since Jan 2020
22 Jun 2025, 11:03
Service beyond expectations
Waterproofing and Roofing Masters carried out damp proofing work and a roof revamp on at my home about a year ago. I had previously dealt with another roofing company who was unable to resolve a leak in my roof after multiple attempts. Waterproofing and Roofing Masters came in and were able to quickly identify the issue. Graham took the time to clearly explain the process to me which gave me the comfort that him and his team would get the job done. They were extremely professional every step of the way and I could not be happier with the result. So much so, I recently had Waterproofing and Roofing Masters carry out work on my factory roof. They did a full roof revamp and also replaced a section of the roof. Thank you to Graham and his team for renewing my faith in the service industry. I really cannot recommend them enough!!
Helpful (0)
|Replies (0)SB
Shell B
1 reviews | Active since Jan 2020
22 Jun 2025, 11:03
Service beyond expectations
Waterproofing and Roofing Masters carried out damp proofing work and a roof revamp on at my home about a year ago. I had previously dealt with another roofing company who was unable to resolve a leak in my roof after multiple attempts. Waterproofing and Roofing Masters came in and were able to quickly identify the issue. Graham took the time to clearly explain the process to me which gave me the comfort that him and his team would get the job done. They were extremely professional every step of the way and I could not be happier with the result. So much so, I recently had Waterproofing and Roofing Masters carry out work on my factory roof. They did a full roof revamp and also replaced a section of the roof. Thank you to Graham and his team for renewing my faith in the service industry. I really cannot recommend them enough!!
0
Replies (0)CC
Charne C
1 reviews | Active since Jan 2020
21 Jun 2025, 18:55
5-Star Review for Waterproofing and Roofing Masters
I recently hired Waterproofing and Roofing Masters for a roofing and waterproofing project at my home, and I couldn’t be more satisfied with the results. From start to finish, Graham and his team were professional, knowledgeable, and highly efficient. They took the time to explain the process, identified the root cause of the leaks, and provided a clear and competitive quote. The work itself was top-notch—meticulous attention to detail, high-quality materials, and excellent craftsmanship. They finished on schedule, and since the work was completed, I’ve had no issues. It’s a relief to have peace of mind knowing my roof is fully sealed and protected. If you're looking for reliable experts who stand by their work, I highly recommend Waterproofing and Roofing Masters. Trustworthy, timely, and professional—they truly live up to their name.
Helpful (0)
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Charne C
1 reviews | Active since Jan 2020
21 Jun 2025, 18:55
5-Star Review for Waterproofing and Roofing Masters
I recently hired Waterproofing and Roofing Masters for a roofing and waterproofing project at my home, and I couldn’t be more satisfied with the results. From start to finish, Graham and his team were professional, knowledgeable, and highly efficient. They took the time to explain the process, identified the root cause of the leaks, and provided a clear and competitive quote. The work itself was top-notch—meticulous attention to detail, high-quality materials, and excellent craftsmanship. They finished on schedule, and since the work was completed, I’ve had no issues. It’s a relief to have peace of mind knowing my roof is fully sealed and protected. If you're looking for reliable experts who stand by their work, I highly recommend Waterproofing and Roofing Masters. Trustworthy, timely, and professional—they truly live up to their name.
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Replies (0)