MV
Mariechen H
Active since Dec 2019
3
Reviews
0
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Reviews
3 reviews29 months ago
Abe battery hub, Midas, Jacaranda, not trustworthy!
We bought a ‘new’ battery from abe battery hub, Midas, Jacaranda… needless to say the battery was bad from the start, they reconditioned an old battery and sold it as new…we took it back to get it tested, they said nothing was wrong and blamed our car, after a week of jumping the car 5 times a day…we finally went to another place and tested the battery again. It turned out that ons of the battery sells were dead. Abe battery hub sells inferior stock and lies not to exchange, their process of taking back the stock is also absurd, charging you over R2000 to take your battery and get it properly tested, where other battery place just exchange as per the warranty agreement…we will never support abe battery hub, Midas, Jacarand again, their products and people are not trustworthy…
0 replies
76 months ago
Unethical contracts and Bad Customer service
First of all you do not even have a customer service or call center option to choose when raising a complaint! I someone have a little respect at planet fitness I believe that you will sort this out asap! I signed a 2 year contract in Oct 2017. I contacted planet fitness in Nov/Dec 2019 to find out when my contract is done, because I saw that the monthly deposit was still going off. They advised me that my contract will only end in Feb 2020. The debit order did not go through in Dec and I called to explain, during which I found out that my contract does not end in Feb I need to cancel myself. Apparently I received a sms stating that I am now on a month to month bases, which I did not agree on, that is why I signed for 2years only. Now there is still an outstanding amount close to a R1000 which I do not have at the moment, I want to arrange a down payment, but the lady at the call center said it cannot be done, they have to give me over to the attorneys. How is this possible?? I am trying to sort this out but it seems impossible. PLEASE tell me that there is someone at Planet Fitness better equipped to sort this out. Legally I am only liable for 2 years as I did not agree to the month to month option, someone should have called me as respectable customer service agent should. At this stage and with what I am experiencing with this Company is that I am highly disappointed in your service, because you will carry the sun moon and stars to add someone to your scheme, and once added you do not give a flying ****. I will not recommend this gym to anyone because of BAD customer service.
0 replies
77 months ago
Telkom Forced migration to LTE...rediculous!
I don not even know where to begin...Forced Migration from DSL to LTE... Horrible, horrible customer service from the whole of Telkom! I received my LTE device on 12/11/2019 with NO instructions of how to proceed, and with no notice my DSL line was cut around 20/11. Since then I have been trying to get my Telkom sim in the LTE device activated. I have been waiting and calling nonstop for almost 3 weeks now, every time my situation gets 'escalated' or 'the manager will be calling me'. No calls no messages no escalation. Today I called again and to my 'surprise' no order has been loaded onto my account for my sim to be activated. How is it possible? This is ridiculous! I have never seen such poor customer service in my life! This a pure breach of contract from Telkom's side, as they are billing me for a service I clearly do not get. I need this to be sorted out, I need this to be sorted out NOW! I want to see a statement with pro-rata amount deducted from 20/11.
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