LR
Lerusha R
Active since Dec 2019
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2 reviews77 months ago
Seymore Du Toit - Nelspruit - Worst Attorney ever
On the 5th April I made an internet transfer of R86 000 into account N Account number 118 711 2763, Nedbank. This was a deposit I made for the house I’m in the process of purchasing. This money was a loan taken from Capitec which was transferred into my FNB account. On 9th April I got a call from FNB trying to confirm the account number I used to when I deposited the money. I was then advised to get the attorney that I was using on the line and confirm that account number. I was unable to get hold of Alda that I was communicating from the attorney and advised FNB. The lady on the line from FNB told me she has Nedbank on the line and wants to know if I authorized the payment. I tried to find out what was the problem and could not get a straight answer from her. She advised me to confirm the details and someone else will call. In the meantime I managed to confirm the bank account number from Stella at Seymore Du Toit & Basson which was Nedbank, account number 146 812 7934. When I heard Stella repeat this account number to me I was horrified at what I was listening too. I immediately contacted FNB to report fraud. I was then advised to report the matter and get a case number which I did. CAS78/04/2019 My concerns are as follows: • when I called the attorney’s office to speak to Alda, I was not informed she is not at work. I was just transferred to Stella. • Stella was not helpful and said that Alda sent everything and was not willing to go the extra mile to assist me further. • The next I called Seymore Du Toit attorney again asked to speak to Alda, again transferred to Stella with nobody informing me they transferring me to Stella. • I then told Stella I cant speak to her as she was unhelpful in this matter of fraud and I don’t know who to speak too. She then said she will get the Director to call me. • I got a call then from Jan, who made me tell him everything that happened and then said he is looking into the matter with the police. • Jan called me back a couple minutes and tells me its all my fault because my emails was hacked. The email Alda was getting correspondence from was rishi.ramsumar@email.com that was not my email that I was using the email address was rishi.ramsumar@gmail.com why did Alda not see she was sending these emails to the incorrect email address. I did not receive those emails. • During all this still no explanation of where Alda is. • The following day I get another from someone else from the attorney’s office saying Jan is not available but he is seeing to this matter. • Then everything goes dead from the attorney and I don’t hear from anyone. I was in contact with my estate agent Rachel who informed me that the attorney must he able to help me. Unfortunately everyone washed they hands off my case. Then a couple weeks later Jan calls me, with a high pitched voice saying why am I saying nobody is doing anything. I explained is was the truth. They wanted to know when I am going to pay the deposit again for the house. I already lost R86 000 WHERE WAS I GOING TO GET THE MONEY FROM. I informed Jan I don’t have the money. He told he will waiver his fees. I asked him to put in on email. Till date he has not done that. I get an email from Mariette Steyn from the attorney to query about payment. I replied her email with this response “ As per telephonic conversation with Mr Jan Du Toit, he was going to forward me an email advising on an amount that he can waiver. Till date I have not received that email. Unfortunately I do not have any money to pay another deposit and have been to consultanting my lawyer to discuss a way forward, who will contact you soon. • • She then replies my email saying she received my email and will await correspondence from my attorney nothing about the waiver. • Eventually I could not take this anymore and asked Mariette how I terminate this contract. • I got a response that the Seller signed forms and sent to my estate agent. • I got the forms but it was not signed by the seller , which I signed. • I asked Mariette to send me a copy of the terminated contract. Mariette send an email to Alda (miraculous appearance) • To my shock I get termination letters one signed by the seller and the other signed by me. Please see attached Termination of agreement. (is this how attorneys do business) they don’t even inform clients of this unprofessionalism. Seymore Du Toit & Basson (this is disgraceful company ever). They are useless and are at fault and put all the blame on me. Makes me wonder who is behind all this. Kind regards Lerusha
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77 months ago
NEDBANK / FNB - FRAUD
On the 5th April I made an internet transfer of R86 000 into account Seymore Du Toit Account number 118 711 2763, Nedbank( Please see attached). This was a deposit I made for the house I’m in the process of purchasing. This money was a loan taken from Capitec which was transferred into my FNB account. On 9th April I got a call from FNB trying to confirm the account number I used to when I deposited the money. I was then advised to get the attorney that I was using on the line and confirm that account number. I was unable to get hold of Alda that I was communicating from the attorney and advised FNB. The lady on the line from FNB told me she has Nedbank on the line and wants to know if I authorized the payment. I tried to find out what was the problem and could not get a straight answer from her. She advised me to confirm the details and someone else will call. In the meantime I managed to confirm the bank account number from Stella at Seymore Du Toit & Basson which was Nedbank, account number 146 812 7934. When I heard Stella repeat this account number to me I was horrified at what I was listening too. I immediately contacted FNB to report fraud. I was then advised to report the matter and get a case number which I did.CAS78/04/2019 Yesterday 23RD April, FNB sends me the below email stating they were unable to recover the money and I am welcome to contact the Ombudsman if I am dissatisfied with the out. Yes I am dissatisfied I am out off R86 000. My concerns as follows: •Note on the POP; Name : Seymore Du Toit (why do we have an account holder name if this is not important, should the bank not picked that up immediately. Account number and account holder don’t match) •FNB could have picked it up immediately before releasing the money to Nedbank. •Had FNB missed it, then Nedbank would have picked up the miss match account holder to account number. •9TH April Nedbank picked up it was a fraudulent account, instead of stopping the money they contact FNB •Note the time delay. •FNB contacts me well knowing it’s a fraudulent account still wants me to confirm account numbers instead of placing the money on hold. •Called FNB back reported as Fraud. •Got a case number -CAS78/04/2019 •While at the police station I get another call from FNB who wants me to confirm if I authorized the payment of R86 000 •On the 10th April I email the case number as requested to Arlene. No feedback if she received it. Just anAutomatic reply: 2019-861441 - [External Email] •Later that afternoon I called Alene to find out what’s going on. •Arlene then advised she received my email. If I had not called no contact from FNB. •15TH April I sent Alene another email for feedback, she then replied me the process takes 7-14 working days. •23rd April my estate agent calls Alene for some feedback, she wants me to call instead cannot give any info. (which I understand) •23rd April I called Alene and she advised me again she is awaiting Nedbank. •23rd April later in the afternoon I get the below email. FNB/Nedbank had been stringing me along from the 9th April 2019. Fraud consultants are able to see what’s going on immediately. Going back to my 1st point mismatch names for the account number, straight away one can note that is not correct. I have worked in a recovery department before, please don’t give me excuses. I am not blaming Alene but I need facts of what’s going on here. Why did I have to even open a case if there was already no money to be recovered. For the banks to plays games with people like me. I get this email with no explanation, who is the account holder of this alias account. Both FNB/Nedbank were sleeping and could not pick up fraudulent activity. Please get rid of the department because they start acting after the fraud has happened. Do not put all the blame on me and expect me to sit back and relax. Further to this I sent an email to the ombudsman as request by FNB. when I emailed the ombudsman I needed an complete application for assistance but now I need the following. 1.2. Ask for a Complaint Reference Number from your Bank’s Dispute Resolution Unit. 1.3. Allow the Bank’s Dispute Resolution Unit 20 working days to try and resolve your complaint. 1.4. Obtain a written response from your Bank’s Dispute Resolution Unit. I emailed both the banks. A Shalini Naidoo from FNB called me to query if anyone called me from FNB and I told her nobody did call. She advised me she will give my cell number to the department for somebody to call. Till date nobody called. As for Nedbank they useless no response from emails. This is how our bank operate makes me wonder if its the people inside the bank that are stealing our money. Go into Nedbank and the tellers will tell you it happened countless times. So when this is happening all the time, why cant you do something about it. I want my money back ASAP. We cannot get help regardless of who you turn too. Close your doors NEDBANK/FNB Thank you Lerusha
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