RO
Rochelle O
Active since Dec 2019
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Terrible Customer Service
ordered a headboard and received an order confirmation. Their email said the lead time is on the website, so I checked and saw it was 14 days. It has now been 16 days, and I have received no updates about my order. I emailed the company asking for an update but got no reply. I then contacted Happy Pay for assistance, and the only response the company gave was a snarky comment saying the lead time is 14 days and that customers “use WhatsApp” to communicate. This is completely unprofessional. Even if the headboard is still being manufactured, they could have sent a kind email or used a proper system to give me an update. Taking a customer’s money without providing any real communication or service is unacceptable. Based on my experience, I do not recommend buying from this company.
0 replies
17 months ago
Worst courier company in this country
Definitely not fast way more like slow way. If you decide on using this company just make sure you have an extra 20 days to wait for your parcel. Contacting them has also just been an entire nightmare.
0 replies
17 months ago
Definitely not fast way more like slow way. If you decide on using this company just make sure you have an extra 20 days to wait for your parcel. Contacting them has also just been an entire nightmare.
Worst courier company in this country
0 replies
77 months ago
Terrible service.
Ordered tape in hair extensions a week before I went on holiday. I was assured that with R99 postnet to postnet, I would receive them before I go on holiday. I even insisted on paying overnight courier, but was very confidently assured I WILL receive them in time. 2 weeks has past, my holiday is almost over and still no extensions. Had to pay extra fees to postnet to get my parcel to my holiday destination but due to Christmas arriving its going to take even longer. If only I was able to pay the overnight like I wanted too. And not to mention the terrible feedback and customer service I have received during this entire ordeal. Waste of money, time and stress. I hope once I receive them they will at least be good quality.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)