MM
Mark M
Active since Jan 2020
2
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2 reviews78 months ago
COWBOYS
Purchased a used silver 2014 F Type R coupe on the 11th of December 2019. On the 22nd of December, 11 days after taking delivery, the climate control, sat nav, INDICATORS, windows, blind spot warning and cameras all failed while driving on the N2 from Gordon’s Bay into Cape Town, right by the township! Sent it into Jaguar Stellenbosch who gave us a print out showing the car had previously been in for the exact same fault 6 times before and on one occasion the previous owner complained the whole car had cut out entirely! Asked Jaguar in Sandton for a FULL REFUND which they’ve refused. Zak Niemann the “manager” a 20 something year old snot kop started by saying they were allowed to repair the vehicle under CPA regulations, which is FALSE! In fact the regulations state that we can request a full refund if we can prove the vehicle had a major defect, which from the previous history print out, we clearly have! He went on to say they’d be happy to pay for car hire for 5 days up to R300 per day. Yes you read that correctly, R300/day. So We’re supposed to go from driving a car that costs almost a million rand to riding a horse? Because the last time I checked you can’t hire anything for R300/day let alone an F Type R 5.0 V8 which is R9200/day from Avis! I have emailed the CEO Ricky Hartog of the entire SMH group to resolve the issue by collecting their vehicle from Jaguar Stellenbosch and refunding us for the full purchase price. Failing that the ombudsman will need to get involved. I’ve posted this so that anyone even considering buying a new or used vehicle from these cowboys can see first hand exactly the type of bull**** they try and pull! This is not to mention Etienne Toet failing to reply to our email after 3 days! Or Jan Lubbe, saying we weren’t supposed to be privy to the vehicles history! Sitting at home for 10 days without transport while they **** us around!
0 replies
78 months ago
COWBOYS
Purchased a used silver 2014 F Type R coupe on the 11th of December 2019. On the 22nd of December, 11 days after taking delivery, the climate control, sat nav, INDICATORS, windows, blind spot warning and cameras all failed while driving on the N2 from Gordon’s Bay into Cape Town, right by the township! Sent it into Jaguar Stellenbosch who gave us a print out showing the car had previously been in for the exact same fault 6 times before and on one occasion the previous owner complained the whole car had cut out entirely! Asked Jaguar in Sandton for a FULL REFUND which they’ve refused. Zak Niemann the “manager” a 20 something year old snot kop started by saying they were allowed to repair the vehicle under CPA regulations, which is FALSE! In fact the regulations state that we can request a full refund if we can prove the vehicle had a major defect, which from the previous history print out, we clearly have! He went on to say they’d be happy to pay for car hire for 5 days up to R300 per day. Yes you read that correctly, R300/day. So We’re supposed to go from driving a car that costs almost a million rand to riding a horse? Because the last time I checked you can’t hire anything for R300/day let alone an F Type R 5.0 V8 which is R9200/day from Avis! I have emailed the CEO Ricky Hartog of the entire SMH group to resolve the issue by collecting their vehicle from Jaguar Stellenbosch and refunding us for the full purchase price. Failing that the ombudsman will need to get involved. I’ve posted this so that anyone even considering buying a new or used vehicle from these cowboys can see first hand exactly the type of bull**** they try and pull! This is not to mention Etienne Toet failing to reply to our email after 3 days! Or Jan Lubbe, saying we weren’t supposed to be privy to the vehicles history! Sitting at home for 10 days without transport while they **** us around!
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