JB
Jurvaan B
Active since Jan 2020
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Urgent: Unauthorised February debit + Failure to refund unused service after relocation + Poor complaints handling (Account: 0815532440 kingbhana@gmail.com)
Dear WebAfrica Management / Escalations Team, I am a long-standing Vumatel fibre customer with WebAfrica (account number: 0815532440 kingbhana@gmail.com). On 1 January 2025 I relocated and formally requested a change-of-address / service relocation through your normal channels. After investigation, it was confirmed that fibre infrastructure / suitable service was not available at the new address. I immediately requested full cancellation of the service and a pro-rata refund of all fees paid for a period during which no service was delivered or could be delivered. To date I have received only a partial refund of the R99 installation fee. The R549 monthly subscription fee charged for January has not been refunded, despite no service being active or possible from 1 January onward. Additionally: I was explicitly advised (prior to relocation) that moving address while remaining a WebAfrica customer would not attract a cancellation / notice period fee. I re**** on this advice. Despite cancellation being requested in early January, my debit order was again debited in February 2025 for services I have not received, do not have access to, and did not agree to continue. Over the past weeks I have spent more than 9 hours attempting to resolve this via your WhatsApp support channel. I was: Transferred in circles between Sales, Billing and Customer Service (at least three full loops) Placed on repeated holds, after which the chat was simply ended without resolution Unable to reach a supervisor or obtain a reference number / escalation path This constitutes continued unauthorised debiting, failure to process a valid cancellation, and extremely poor complaints handling. I therefore formally request the following within 7 business days: Immediate reversal / refund of the unauthorised February 2025 debit order (full amount + any bank fees I incurred). Full refund of the January 2025 subscription fee (R549) as no service was provided or possible. Written confirmation that the service is cancelled with effect from 1 January 2025 and that no further debits will occur. An explanation in writing of why only the installation fee was refunded and why the monthly fee was retained. Compensation for the excessive time (9+ hours) and frustration caused by circular WhatsApp support. Should this matter not be resolved satisfactorily within 7 business days I will have no choice but to: Lodge a formal complaint with the Consumer Goods and Services Ombud (CGSO) for unfair business practices and failure to refund for non-delivered services. Lodge a complaint with ICASA regarding poor service delivery and complaints handling by a licensed licensee. Institute action in the Small Claims Court for recovery of the withheld funds plus costs, citing debit order abuse / unauthorised debiting and breach of the Consumer Protection Act. Please treat this as formal notice and provide a written response (preferably via email to [kingbhana@gmail.com]) with a clear reference number.
0 replies
3 months ago
AVOID BETEXCHANGE LIKE THE ****ING PLAGUE – PURE **** ARTISTS!
These thieving *******s at Betexchange (Keith Ho Betexchange, whatever the hell they call themselves) are running the oldest, dirtiest BAIT-AND-SWITCH con in the book! They have the nerve to CALL YOU from their slimy numbers, sweet-talking you with OVER 10% RAKEBACK they call “retail admin” – promising juicy WEEKLY CASH BONUSES like you're their long-lost rich uncle. And guess what? For the first tiny bit of cash you throw at them, they actually pretend to deliver… just enough to hook you like a desperate fish! THEN – once you've dumped serious money in – BAM! They stab you in the back! Rakeback slashed to a pathetic 1-2% Bonuses? What bonuses, mother****er? Odds? ABSOLUTE DOG**** – way worse than anywhere else RTP? Laughable – you're basically lighting your money on fire compared to actual trustworthy sites like Betway and Hollywoodbets! These ****** are NOT a gambling partner – they're predators who lure you in, bleed you dry, then laugh while they reduce everything they promised to crumbs! DO NOT TOUCH THIS **** SITE WITH A TEN-FOOT POLE! If you're looking for a reliable place to gamble, stay the hell away from Betexchange – go anywhere else! Only way I'm ever touching this garbage site again is if these lying ****bags FIX MY ACCOUNT RIGHT NOW, restore the FULL 10%+ rakeback they PROMISED, pay out every single weekly cash bonus they owe me, and kiss my ass while doing it. Until then? **** BETEXCHANGE! **** ALERT! STAY AWAY! You’ve been warned.
0 replies
52 months ago
Poor customer service and Fraudulent
Do not apply for debt review here their systems are full of **** originally agreed to 27 monthly payments for debt of 48k now i have to pay 2200 for 64 months for just 48k debt stay clear of this company
53 replies
52 months ago
DO NOT BUY ELECTRONICS FROM TAKEALOT SCAMMERS
I bought a charger that is False advertising, this product is at best 20w charger and is a poor representation of Takealot I've bout this device to replace my Xiaomi 67w charger that has European charging pin and it no way comes close to charging as fast, Please do not buy if you expect 65w the best you get is 20 settle for a cheaper 20w does a better job, Takealot don't even compensate customers who they've robbed and expect you to return your items that are defective at a pickup point not considering the cost for delivering and your fuel, stay away from Takealot electronics all a scam will stick to Alibaba moving forwards, ****ed off at Takealot will be going to hello Peter as well
0 replies
55 months ago
CLASSIC DEBIT FRAUD
Hi all, Trust you're well, I did a 1 year agreement with the gym, paid up my agreement and in person handed in my cancellation at the front desk, back then it was at the Crescent. This account was cleared up at the beginning of 2019, it is now ending of 2020 and I decide to rejoin, to my surprise they had been debiting my old back account for almost 2 years, as a business this is unethical because as a customer i did not use your premises during this time. I have been dealing with Melissa Burczak, Regional Admin Manager / HR, they have since wiped out the older account, however i have an issue with the fact that the company refuses to waive of my card fees and give me a better price despite the fact that they have tarnished my financial well being by handing my account over to collections in vein, I am going into the gym on the 5/11/2020 to pay R120 card fees and a R241 premium WHICH I AM NOT HAPPY ABOUT! This is classic debit fraud and I will be taking legal action if the card fees are not waived off and i want a more reasonable price month to month. This is hindering my progress because i expected to start over 2 weeks ago. UNHAPPY CUSTOMER
0 replies
56 months ago
UNAUTHORISED CREDIT CHECK
I called up for information about discovery bank in August I did not not ask for any credit however now on my credit report shows an enquiry from discovery I am currently undergoing debt management and this may break my agreement, please can I get some help from discovery I need the call tape pulled my number is 0815532440 this is unacceptable if this is how you conduct business breaking the law then I am going to the ombudsman and NCR
53 replies
65 months ago
GATEWAY BURGER KING COVID HOTSPOT UNSANITARY WARNING!!$G
I am a very disappointed customer, this was my first experience going to burger King, the staff were so unpleasant and the Manager seemed to have been putting them under pressure in front of customers which is unprofessional, I was given the incorrect order the Sanitary conditions where so horrible, the staff used the same trays that previous customers used without sanitising them, I ordered a milktart milkshake and it was half full, I expect as a customer Burger King do their best to satisfy me as a customer to reevaluate my first experience as a customer, I will be taking to social media and health and safety regulatory bodies if I am not compensated from Burger King in the form of vouchers and goodies, this was the worst experience ever, invest in a new system to let customers know that their orders are ready, it is very unprofessional to scream across the eating area order numbers
0 replies
67 months ago
CASH CRUSADERS SELLING CHINESE PHONES THAT DONT WORK.
I bought a Cash Crusaders brand device called the DOOGEE Y9 Plus, 2 weeks into ownership the device doesn't turn on! I walk into the branch i purchased it from(Phoenix Plaza), they say that all that they can do is send it to head office for a repair quote. This is the epitome of theft selling defective Chinese brands, R2400 for something that lasts 2 weeks, the staff made me feel like i damaged the defective device and patronized me. I want someone to step up and get me a working device as im phoneless now for up to a month says the employee
53 replies
76 months ago
CELL C PHOENIX PLAZA MISHANDLED CLAIM.
In June last year I booked in my HUAWEI P20 Lite for repairs at the Phoenix Branch, upon following up the device wasn't sent to the repair centre. In October I went back into the same store and agreed to resubmit the claim. Yesterday (January) I went into the store and found out that the device hadn't been sent to the repair centre again, I take it up with the store manager Wesley and he says that he will personally book it this time without my signature or anything, I requested for a loaner device for the interim for the hassle caused and Wesly agreed to arrange one for me, however when I called the store to enquire about when I should pick up the device they put the store phone off. This is ridiculous over 7 months have past with me not having a proper device to use. Please address this immediately I have all of the paperwork of the 2 claim submissions, I expect to be compensated by Cell C as I paid for my device and insurance throughout this grievance and they haven't settled my claim in 7 months because of mistakes their store reps and management made.
122 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)