SD
Sidney B
Active since Jan 2020
9
Reviews
0
Industries
Reviews
9 reviews26 months ago
Bad service from Old Mutual Super Fund
I want to raise the following complaint and do hope that someone can kindly assist? I resigned from my Employer on the 8th of January 2024. I phoned on the 6th of February 2024 to follow up on my claim from the Superfund, the call center agent assisted me with that. On the 13th February 2024 I received an SMS, stating that my Tax Directive was declined and that I must contact SARS to resolve this matter, which I did, the response from SARS was that my profile with them is 100 % and that the problem was with the submission from Old Mutual. They even gave me the error codes on the submissions: 1st submission - Error1452 - the wrong Tax year 2nd submission - Error5910 - Wrong accrual amount. I phoned Old Mutual Call Center and spoke to 2 different agents acknowledging the mistake and they are busy escalating as we speak. When I phoned again after receiving the samet SMS again and phoned in again. The lady said that there is nothing on my profile "No Notes" and she will escalate it. My concern is, this was a mistake from Old Mutual side and now everytime I phone in it is costing a lot of money. Phoning again today the agent said my claim can not be processed due to error on their side It is not a good company to deal with
174 replies
30 months ago
Spin247 *****ing.......
After playing this online casino i have won and now they just close my account without paying any winnings.......sharks do not use them......
0 replies
33 months ago
Wesbank - Cashpower punishment
Last week I wrote a review about Cashpower - Wesbank. The service and client care was not there. Suddenly my wife received a SMS from Wesbank informing her " Congratulations your loan was approved. She received a DebiCheck and also accepted it. The next moment after my review on Hello Peter. I received a SMS to inform us that the loan was declined. Now it seems to me that as soon as you try to get a matter resolved, the involved company penalizes you. Please think twice before you want to do business with Wesbank - Cash Power
120 replies
33 months ago
Very poor customer service - Wesbank Cash Power
Hi, My wife app**** for a personal loan after receiving a SMS from Cash Power Loans. After several calls and sending of emails for verification she received a SMS to say that the loan is approved. She also received a Debicheck and she approved that as well. After 2 days nothing from them when she called them now they say she must submit again all documents this will be for the 6th time. and also after approval. I think it is very poor customer service and communication from Wesbank side. Please do not use Wesbank or their products.
120 replies
33 months ago
Capitec not worried about customers
I was a client of Capitec about 20 years ago, therefore do not have access to the email / cell number that were used to create my account. I wanted to move to Capitec as a client but verification failed every time. I did call the customer center and were told to go to my closest branch. The issue is that due to the hours that I work it is nearly impossible to go to town and wait in the line to be helped that is why I tried to do it online, and the times I am off the branch is closed. I just want to reset my profile or delete it so that I can create a new one. Seems that Capitec is not really about good customer service and assistance.
60 replies
49 months ago
Unhelpful Service African Bank
I tried to apply for a loan and they keep on asking for Administration U74 form. I was under administration 12 years ago and my understanding from the NCR is that after 10 years such an order expires and must be removed. Still African Bank do not want to assist
180 replies
63 months ago
Bad / No service from Blue Label Communication
Good day, What a bad experience with this company I am a new user with Blue Label Communications and I lost my sim card on the 28th January 2021. I contacted them via email on 29 January on which I received a reply to phone the "Customer Experience Team"on 0860022144, The lady promised me that I can do a sim swap and that it will be sent to me via courier within 3 - 5 days I again wrote to them on the 15/02/2021 and asked again but only got a reply that it was sent to another department. Up to now no feedback or anything from them but i must still pay every month
0 replies
72 months ago
Telkom do as they like........
I wrote several mails to Telkom Mobile to make arrangements for payment of my account. The said they are escalating it. I received my Account and the due dat was shown on the account as 01 June 2020 which I would pay, They on the other hand put through a debit order at my bank and now I lost my last money for this month as i had to pay penalties. They also suspended my line immediately after i loaded Data so a loss again...... This is not something new from Telkom and definitely my last deal with them......they are sharks..............
0 replies
76 months ago
Poor Service from Standard Bank after false advertising.
My wife applied for a loan on 30 December 2019 with Standard Bank. We received an email informing us that she was successful. We submitted the last document required. After a week we phoned customer care they could not assist. A week later again the same story. It is now 3 weeks and nothing. Standard Bank advertise on media that payment is immediately if you are a Standard Bank client. She is a client for a few years. Can someone please help banks are quick to advertise but when you try to get that service nothing happen.
117 replies
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