PV
Paul V
Active since Jan 2020
3
Reviews
0
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Reviews
3 reviews70 months ago
Great value and service
Ordered a used item late afternoon (which sells at a massive discount compared to a new one) from their website. Item arrived next day; it looks brand new and works perfectly. Really happy with the service (and price I paid ultimately!). Great value.
0 replies
76 months ago
Gas Installation Centurion - prompt and good service
Theo from the Gas Man Centurion gave me awesome service. After enquiring on the web site, he was on site the next day to do a site inspection and quote. Accepted quote and gas installation was done. Very happy with the work and price - he delivered as promised and no issues / problems with the install. #SupportLocal
0 replies
78 months ago
Don't deal with the MTN call centre CCI-SA if you want to keep your number (and sanity!)
On Black Friday, just over 6 weeks ago, I applied for an MTN Sky Package by phoning the MTN call centre and asking them to upgrade my Pay As You Go number to a contract. My previous contract with another network expired and I ported over to MTN, hoping to take advantage of one of these deals; however, it has turned into a nightmare with hours wasted on the phone and e-mails trying to get this resolved. I phoned and applied for a contract. The call centre agent asked me to send my send my supporting documents to an @cci-sa.co.za e-mail address which bounced back. I phoned again and was given another address which worked. I did not receive any notification back so I phoned back the next day asking if everything was in order - was told everything was okay but that I could go to a store if I wanted to do the application there as well. I went to the store on Saturday, but they couldn't assist as the application was with the call centre - when phoning the call centre they were closed and was told to come back Monday. I went back to the store on Monday morning. They looked at my application and said there was something wrong - according to the application I was going to get a new number instead of keeping the prepaid number I had, so I had to cancel the existing one with the call centre and they would do a new one in store. I then phoned the call centre while I was in the store, but was transferred from one agent to another trying for an hour and 45 minutes to get someone to help me cancel, but was told I cannot do it anymore - as I was being directed from agent to agent the contract got processed with the new number and cancelling it would take 15 working days. Problem was that the offer was only valid for the weekend - I couldn't apply for the offer since I already had one in progress and I couldn't cancel. Eventually I was transferred to a manager at CCI-SA (Samantha) who said that she'll find me a solution and get back to me. They phoned back later on Monday and said that I should do another application to sort out the number issue and that they will cancel the original one, so I went through the entire process again late Monday afternoon. A few days later I got a notification from MTN that my application was denied. I contacted Samantha at CCI who said that the MTN systems flagged my application as fraudulent because of the fact that there were now two applications made, but that she will sort it out and that there were 'senior' people at MTN looking at this. I got another notification that my application was not successful early in January - once again I was asked to resubmit my ID for the fraud investigation with no other feedback since. Even though I have done everything right, the incompetence of the MTN call centre (they are called CCI-SA) led to me now having to pay R12,000 more for the same contract because of processing errors on their side - I'm being passed around between them and MTN and I am sick and tired of wasting time and energy trying to get this resolved. My advise - don't ever deal with the (CCI) MTN call centre - rather go into the store if you want it done right.
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Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)