JV
JOHAN N
Active since Jan 2020
2
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2 reviews63 months ago
False Advertising
Travelground & lekkeslaap does not advertise accurate accommodation based on photos on their website, we found a quiet and private cottage to spend our December holiday at on their website and the photos looked like a perfect place to go and relax, knowing that it is not a 5 star accommodation it would be perfect to sleep at ant spend the afternoon after a long day out. As a normal person would believe that well known accommodation agencies like Travelground & Lekkeslaap would advertise accurate information and updated photos, as well as doing regular visits to the accommodation being advertised. BUT THAT IS ALL A LIE !!! So being willing to try out the place and seeing a clear note on their website stating " send your inquiry direct to Antoinette" which is the owner of the accommodation we did exactly that as there would not have been such a note if it was a ****py place and these agencies didn't trust the accommodation. The accommodation was booked and HAD to be fully paid 3 months before arrival. Upon arrival we got a shock of our life, he most degraded place that is not even 10% close to what Lekkeslaap & travelground advertised, the place is dirty, untidy, and dog poo along the entire way from where the car is parked up to the door or the cottage, dusty fan above the bed, and even plugs for bed lamps with broken off wires standing out. And so we immediately contacted lekkeslaap and was informed that they could not help us because we did not book through them, which is acceptable but they should hear what **** they are advertising but they did not want to know. so we had to make a plan to get a place to stay as we can not drive back from KZN to Gauteng just as we got there. When we returned home i sent a mail to Travelground to discuss the matter but i started off by trying to give good reviews to the place that accommodated us on such short notice and i got the most prompt responses from one of their agents. And the moment i started to complain about Delightful Annex Cottage i got ignored. So it is now very clear that Lekkeslaap & Travelground advertise accommodation that does not appear the same as on their website and they definitely don't want to deal with bad reviews or complaints. One would think that they would do their best to try and keep clients happy and deal with bad reviews as well as try to find out what the issue is and actually go to the place they advertise and see for them self what lies they are advertising, as soon as possible but instead you get ignored i have sent a follow up mail on the issue to the same agent and till today i haven't had any response. I really look forward to hearing from Travelground & Lekkeslaap as both seem like not willing to discuss the matter.
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76 months ago
RUDE AND DISHONEST THIEVES
I have never come across a dealership with the most rude and arrogant people in one place like at Shimwells Yamaha Boksburg. i have taken my Yamaha motorbike to them to inspect and give me a quotation to get the bike running smoothly again as it had not run as it should but was running when i drove it from work to their workshop and left it there to check what the problem was. I was told by "Zac Botha" that they will call me when they had inspected the bike and will then provide me with a quotation to repair the bike. after a week of calls that i had to make to them to find out what is going on i finally was told to come and fetch the bike, i asked zac on the phone what the quotation amount was and was told that i needed to pay a R2000 before i can get the bike, i told him that i never received a quote and that i never gave any permission to replace anything on the bike, i then got the biggest attitude towards me and was told that they had to replace all these things in order to see what the problem was. after settling the account in order to get the bike back i was informed that i would need to repair a puncher on my front wheel aswell as my back brakes because the whole cable and brake mechanism was completely broken, i was told that i left the bike there with broken brakes and a flat Tyre. (i drove the bike there for 15km from work and used my brakes with no problem) but now it is completely wrecked. after i decided to just get out of there knowing that it is worthless fighting with them as i had no proof i asked Zac if everything is running perfectly and if i can bring the bike back if its not fine seeing as i was forced to pay for work done on the bike and i was guaranteed that there is no problems with the bike anymore. when i took the bike to work the next day i stopped at the petrol station and filled up the bike, on my way to work from there i got stranded next to the road with a bike that is not running at even 10% of what it was when Shimwells did repairs on it. i took it back to them that same day and told them that they made everything worse and need to fix it free of charge seeing as it is a comeback of a "guaranteed" job, i was with a sarcastic laugh told that i cant tell them not to charge me because if something else is wrong they need to fix it and i will need to pay before i receive my bike back, in the time of this discussion with Zac Botha his father Andre Botha came and asked what the problem was and i was informed that it is a comeback and he told me that he will make sure it gets fixed properly. feeling assured that a person who i at the time thought was a manager told me that it would be sorted out i thought it will be 100% after the work. i asked Zac for a job card that states that it is a comeback and that he needs to inspect the bike now to see that everything is in working order and that there is nothing broken or damaged because i had fixed the brakes and flat tire that was broken by them, and that i need a quote first. he then threw a massive tantrum because i asked him "**** like this" and that he don't have to write that because he can see everything is fine. i then left with a jobcard only saying that its a comeback and they must quote first i thought that its fine atleast i have some proof that the bike is there and that its not there for the firs time. the next morning i phoned shimwells boksburg and asked to speak to a manager, i was put through to Andre Botha and i then politely asked him if he could please do me a favor and just have a look at my bike to witness that everything is fine, he then asked me what this is about and i explained to him that i had plroblems with things damaged by their workshop and that they dont take responsibility so i just want him to witness that all is fine, he then exploded and started shouting at me that i must not start with my"****" with him he does not run a "****ing bull**** shop" and that he has been in this industry for 27 years hes staff does not lie and if they break something they will replace it, i then asked him why they refuse to write on the jobcard that nothing is damaged if he is so sure of his staff, he obviously had no answer and told me that i must leave them to do their job and that he wil "****ing call me" if they are finished with it and slammed the phone down in my ear. it took 6 weeks that i decided i will call them and suddenly the day i call its finished today and that i can come and collect it on friday. friday came and i wanted to collect i was told by Zac that they did not put it together i must come on saterday, saturday same story come on monday, i then decided to leave it for the next week friday hoping that the useless bunch of incompetent people will have it done. when i got there friday i asked to see Zac and he was called he then sent the staff to bring the bike arround, and told me with a big smile that i dont have to pay anything and that its fixed now and walked away. i started the bike and left knowing that they wouldn't have made sure that its fine i could yet again not even make it to my house that is 2km away the bike is completely wrecked the nutral light suddenly stays on the bike over revs and cuts out and i cant even reach 4th gear without it over revving. i came home also to discover that they had drained my full tank of petrol and that im left with a empty bike also and a bike that can not run at all. Zac and Andre Botha showed me how competent they really are by taking a perfectly running bike with a minor issue that does not really need to be adressed but is a irritation to a complete write off. Please be very carefull when Going to Shimwells Boksburg and always try your best to get as much evidence and paperwork from them before you leave because they will cost you a lot of money with their bullying ways.
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