SP
Simone P
Active since Jan 2020
22
Reviews
0
Industries
Reviews
22 reviews13 months ago
Cash Crusaders takes more than 3 months to fix a phone!
I bought a new cellphone, Doogee, in Sep 2024 from Cash Crusaders The Glen. 11 Jan 2025 had to return the phone for repairs due to sim not being read. 1 Mar 2025 was told to collect the phone as it was fixed, but it was not. A factory reset was done. 7 Mar 2025 returned the phone and store manager said it will take 2 weeks to repair. 24 Mar 2025, 3 weeks later, phone still not repaired. 25 Mar 2025, store manager says he is waiting for Head Office approval for a new phone. Since then, I have attempted to contact Cash Crusaders Head Office. No answer. No contact from The Glen store informing me of the status. Its been 10 weeks and phone is still not repaired. I WANT A REPLACEMENT OR A REFUND.
0 replies
23 months ago
DISUSTING SERVICE
Absolutely disgusting service. I called yesterday was on a call for 32 mins and most of that I was placed on call, the consultant did not know what she was doing still I was not assisted. Today I call again, RUDE as hell consultant. Screaming at me telling me no one else on a senior will help me. I must drop and call back, going as far as shouting. DSTV, WHERE DO YOU HIRE YOUR STAFF FROM? It is disgusting that you allow your staff to treat customers like we are their drinking buddies. She just put me hold and I am now holding. THIS IS DISGUSTING for a brand, go listen to both calls yesterday and today and tell me if you would ok such as a customer.
159 replies
24 months ago
DISGUSTING BEHAVIOUR!!!!!!!!
Bradwyn Mitchell is rude and condescending he should be no one near a phone. He keeps interrupting and is rude. Who the hell does he think he is speaking to customers in such a manner. Go listen to my calls with him today, then come back to me. DIGUSTING.
71 replies
26 months ago
Weekly Trips Forfeit - NOT CLEARLY EXPLAINED!
I am not happy that I purchased a weekly product on the 23rd and could not tag out of my station because I have not used the trips within 10 days. When I purchase a weekly trip I am not told as a customer on the website that I must use it in 10 days. This is NOT treating the customer fairly. I reloaded my card with a weekly trip on the 23rd Feb. I was on leave the 26th and 27th Feb back in the office 28th and 29th both days I used my card. Friday 1st March I was on leave again. I was back at work, tagged in this morning at Park station and tagged out at Centurion I saw the screen showing I have 4 trips left. Yet when I get to Park station today I could not tag out due to insufficient trips. When I went to the window and a VERY VERY RUDE consultant at the window told me my trips expired because I did not use it my trips in 10 days the more I try to explain I used it on Thursday the more rude and loud she got, then went on to tell me I must reload R48 if I want to tag out which I did. Now, I need my trips reloaded to my card or refunded please. R656 IS ALOT OF MONEY TO LOOSE.
0 replies
27 months ago
POOR SERVICE!
I am not happy with the service received, I have app**** for the 3rd time today since Monday and nothing. My application keeps getting cancelled because of no Debi check approved yet no Debi check is sent to my bank. I have called and emailed numerous times and nothing, the service is POOR! But. if clients do not pay their monthly installments Wonga will be on their case. Suddenly you would have capacity to deal with non payment. POOR POOR SERVICE.
464 replies
28 months ago
Give our money back!
Rawsons Glenvista are the worse. We moved into the unit April 2023, we did the cleaning ourselves when we moved in. The unit was not maintained at all (proof of this). When we move out they delayed paying our deposit then go and charge us over R650 for cleaning when in fact we cleaned the unit, we took pictures and videos before we left because we knew the type of people we were dealing with. When we ask for proof of payment that the "cleaning company " was paid we get ghosted. So Rawson, we are taking the matter to the Estate Agency Affairs Board and we are going to the small claims court because no where in the rental housing act of South Africa does it mention you can use a deposit for cleaning it clearly mentions "damages". We will let a judge decide. You are not above the law.
0 replies
28 months ago
Pay back our deposit!
<div>Rawson's Glenvista! By far the worst service and Rental Property experience we have ever had! They are friendly until you request an early cancellation of the lease. Suddenly the agent **** ignores messages and is rude for no reason. No maintenance was done on the property from the time we moved in. Now when its time to move we leave the unit in excellent condition, no damages nothing yet 8 days later we still don't have our deposit back yet the law is clear, rental deposit must be refunded within seven days of the final inspection if no repairs are needed, or within 14 days of repairs being completed. Does not mentions holidays, and weekends or being on the road these are the excuses we are getting from the agent ***** and *** the office manager. This is unacceptable service and goes against the Bill Rawson list of values.</div>
0 replies
29 months ago
POOR SERVICE DELIVERY.
Order number: 99153184A Today no response to 3 of my emails. Unacceptable.
0 replies
29 months ago
Sixty60 HAS POOR SERVICE DELIVERY.
My order was cancelled by your system on Saturday but the payment went off my account. I was told to wait 48 hours by Josh on Saturday. Today still no credit, when I call your call centre Jaimey drops the call in my ear then another consultant tells me it was NOT automatically done, a manual request must be done which will take ANOTHER 24 hours. I am NOT waiting 24 hours, I want the funds credited back into my Capitec account before 12. I was one of the influences used when sixty60 launched so this to me is poor and unacceptable service. If my refund does not reflect by 1 I am pasting this on all my social media platforms, and I will never use sixty60 again. Order number: 99153184A
0 replies
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5 Star
0 (0%)
4 Star
1 (4.545454545454546%)
3 Star
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2 Star
0 (0%)
1 Star
21 (95.45454545454545%)