FK
Faye K
Active since Feb 2020
2
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0
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Reviews
2 reviews66 months ago
VODACOM SERVICE SUCKS. INCOMPETENCIES AND INEFFICIENCIES ARE RIFE AT THE VODACOM OFFICES.
I have been a loyal Vodacom client for more then 20 years. During 2018 I had an insurance claim as my mobile device was lost whilst on holiday, just to find that Vodacom does not recognise my number. My number has been swopped with an unknown number which I have been billed for for a lengthy period of time and the insurance claim could not be processed as Vodacom was unable to rectify the issue immediately. A whole three months later the issue was resolved and my CORRECT mobile number was reinstated and I was finally issued with a new device. I continued happily until recently when I felt the need to UPGRADE as my current device is two years old (October 2020) and is being problematic, just to be told by VODACOM, once again, that the system does not recognise my number and they will have to investigate and this will take between 5 and 10 working days. Ten working days later I called AGAIN as VODACOM Client Services failed to get back to me, just to find that VODACOM has still done absolutely nothing about this issue. Upon SELF investigation I found that in April 2020 the billing on my Vodacom invoice began reflecting an incorrect number AGAIN. Also in August my bill had been doubled with subscriptions that I have no interest in. Upon calling VODACOM i was told that this is not their issue and needs to be resolved with another service provider (Remember this is a VODACOM bill that VODACOM is un able to resolve). I need my number swopping issue resolved and my mobile number reinstated appropriately, and the irrelevant billing corrected and resolved. VODACOM's inefficiencies/ill trained employees needs to be investigated and rectified immediately. I would prefer that a competent employee who could resolve these issues and ensure a proper upgrade to revert to me as soon as possible. LET'S SEE HOW LONG THIS WILL TAKE TO RESOLVE.
168 replies
75 months ago
Rooftop Cafe - Rosebank. A serious complaint.
I booked an event for 40 people with the Rooftop Cafe. I paid the deposit on 22 December 2019 and had to, unfortunately, cancel the event on 26 December 2019. My cancellation was just a few days after paying the deposit. After several messages and emails to the manager, who deliberately ignores or avoids my messages, and is completely unresponsive to most of my messages. It is now 41 days after my request for cancellation and I have still not received a refund of my deposit. Is is quite soul destroying as it seems that the Rooftop Cafe is only in favor of financial gain and not completely ignores the needs of clients. If this complaint is on Social Media it will go viral and woul potentially be damaging to the business of the Rooftop Cafe.
0 replies
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1 Star
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