KC
Kiyashan C
Active since Feb 2020
2
Reviews
0
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Reviews
2 reviews75 months ago
Unlawful debit order and pathetic customer service from DSTV
I had called Dstv and cancelled my subscription on the 11th of January 2020. I was advised by the consultant that the services will be cut off at my next billing cycle. On the 25th of January 2020 I received an SMS that I will be billed on the 28th of January 2020. I called Dstv and another consultant advised me that if I cancelled my services, then I will not be billed. I was subsequently billed. I called dstv about 5 times thereafter for my refund and have been pushed from pillar to post. The services are pathetic. There is no customer centricity in this business. I have asked for call backs and no one contacts you. You have to hold on for 15 minutes and agents do not have the requisite knowledge and feedback and transfer calls where you hang on for several minutes with no answer. On the 31 January 2020, I spoke to Lungile from the retentions department. She cancelled my services and advised me that the accounts department will process the refund on the 3 February 2020. On 3 February 2020 she called me to inform me that no action has been taken by the accounts department and she will escalate this query and call me on the 4 February 2020 with feedback. To date I have received no feedback. I called Dstv on the 5 February 2020 for feedback and was transferred to Lungile ,where i hung for 7 minutes with no answer. I emailed dstv on the 5 February 2020 ,and received an automated response advising I will receive feedback within 8 hours. Again another empty promise by Dstv. I hope this receives the attention at the right level of management because really this has been a horrible experience. I need my money refunded as Dstv has unlawfully debited my account.
112 replies
75 months ago
Unlawful debit order and pathetic customer service from DSTV
I had called Dstv and cancelled my subscription on the 11th of January 2020. I was advised by the consultant that the services will be cut off at my next billing cycle. On the 25th of January 2020 I received an SMS that I will be billed on the 28th of January 2020. I called Dstv and another consultant advised me that if I cancelled my services, then I will not be billed. I was subsequently billed. I called dstv about 5 times thereafter for my refund and have been pushed from pillar to post. The services are pathetic. There is no customer centricity in this business. I have asked for call backs and no one contacts you. You have to hold on for 15 minutes and agents do not have the requisite knowledge and feedback and transfer calls where you hang on for several minutes with no answer. On the 31 January 2020, I spoke to Lungile from the retentions department. She cancelled my services and advised me that the accounts department will process the refund on the 3 February 2020. On 3 February 2020 she called me to inform me that no action has been taken by the accounts department and she will escalate this query and call me on the 4 February 2020 with feedback. To date I have received no feedback. I called Dstv on the 5 February 2020 for feedback and was transferred to Lungile ,where i hung for 7 minutes with no answer. I emailed dstv on the 5 February 2020 ,and received an automated response advising I will receive feedback within 8 hours. Again another empty promise by Dstv. I hope this receives the attention at the right level of management because really this has been a horrible experience. I need my money refunded as Dstv has unlawfully debited my account.
0 replies
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2 Star
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1 Star
2 (100%)