DB
Danielle B
Active since Feb 2020
3
Reviews
0
Industries
Reviews
3 reviews60 months ago
Snatcher - good but you wait
I did wait a few weeks for my delivery but it arrived in perfect condition. The dog bed I purchased lasted 6 weeks and I was disappointed in the quality but that’s not the fault of Snatcher; rather of dog o pedic. I have had to throw it away today. Totally ruined from dogs nails
0 replies
75 months ago
Do not use! Untrained, disgusting service and a total waste of money
These technicians are not trained! I was charged R750 (call out is R500 which is deductible should you not accept their quote and yet I was charged that plus R250 for minimal cleaning of my machine). My dishwasher’s strange sound was intermittent so they only rinsed the filter as they found no fault so no issues there. My Samsung washing machine had been pausing and sometimes would not start again. I showed them videos and they saw it pause. They said it was heating up water which is absolute rubbish! I have had the machine for 5 years so I know how it works. Anyone who knows anything about washing machines knows the water is heated as it enters the machine and not after. They said to call again if there were further issues. I contacted the company again and said it’s now not working and they should send someone else. I googled the problem and bought a pcb which was the issue and contacted them again and told them to send someone to put that in since I need a technician for the warranty. They tried putting it in and my machine was totally dead after they “worked” on it. They said they would send a van to collect it on Monday to collect it and take it to Bez Valley because it needed serious care. Amazing after the same guy said nothing was wrong! Monday afternoon I reminded him to collect and I was ignored. On Wednesday I contacted the company and told them their service is disgusting and my machine is totally unusable after their technician worked on it. I demanded a speedy reply and speedy service and if my machine was not fixed I demanded a refund. The technician contacted me on Friday (yesterday) to ask if I am home and I replied saying I got someone else to fix the machine already. The reason why my machine was totally dead: these untrained technicians swapped wires around!!! I would like a full refund since they could not even diagnose a problem, they gave the worst service and they have not once contacted me to apologise or offer a different technician. I had to contact them and even ask if anyone was going to help me. Disgusting service.
0 replies
75 months ago
Amazing service! Highly recommend
What an amazing experience! When another company let me down I contacted this company and they fixed my washing machine that had not been working for almost two weeks. John came out to do the repairs. He was friendly, professional and methodical in his work. He will be the first person I call for any appliance issues! Wish I had called them first!
105 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)