GP
Gustav P
Active since Feb 2020
12
Reviews
0
Industries
Reviews
12 reviews10 months ago
Pathetic service
We are waiting for a parcel that was due to delivery yesterday. The excuse at 11h26 was that the business was closed, which is untrue. The office is open from 08h30 to 16h30. We need the package urgently. We use a lot of courier companies, but Fedex is the worst of them all. It was not our choice, but surely are not going to use them in future. There is a possibility of financial loss due to this lack of service.
53 replies
11 months ago
Pathetic service!!
My brother passed on last year August. His vehicle was paid of in October 2024 and after multiple emails and phone calls, we are still waiting for the Natis papers.
0 replies
12 months ago
Pathetic claim's handling from Old Mutual
My brother passed on in August 2024 and where only able to submit the final documentation in November 2024. The claim was sent for payment in mid March, but at the writing of this review no payment has been made. More than 30 days to "push a button"! Old Mutual had the motto of paying out claims within 48 hours after receiving all requirements,....now?? The unstoppable green machine is more like something on the s****yard!
58 replies
15 months ago
Sanlam's poor service continues!
My brother passed away last year August. We had al documentation needed, submitted on 26 November 2024, for his death claim. Just received an email now saying for the umpteenth time that "we have referred this to our claims specialist apartment for attention. After we receive feedback from them we will continue with assessment of the claim." Really,...he passed away because of natural causes! Where are the good old days of claims being paid in under 2 weeks.
265 replies
26 months ago
Poor service levels
We, as independent financial advisers, contacted Old Mutual, on behalf of a client, to review a loading on a policy late 2023. The "lost" information (page 2 of the declaration of health), not once but twice. We have contacted regional managers and other applicable people, but to no avail, since January 2024. It is so sad, that a well run company's service levels deteriorated so much the past years.
58 replies
35 months ago
Upgrade offered after delay.
The 3rd time that I used Woodford and the second time I had s delay at the reception desk, something that is ill afford, when on a tight schedule. It was made up by offering me an upgrade.
53 replies
38 months ago
Poor service.
I am a financial adviser and is going this route on behalf of a client. I am desperate, due to the fact that there is no person available to speak to, except the call center. Sanlam's service is of the worst in the financial services industry. My client retired end of November 2022 and is still waiting for his pension to be paid out. Sanlam received the ROT on 16 January and we are still waiting for the payment. The same excuses come up and you have to wait for weeks, according to their time standards. Pathetic.
112 replies
39 months ago
Excellent service
First time that I used Woodford and what a pleasant experience. The staff were friendly and helpful and the vehicle excellent. Why did I choose them? They offered unlimited mileage, that I needed for this trip, but exceeded my expectations on all levels. I will use Woodford again.
132 replies
69 months ago
Empty promises and pathetic service!!
We logged ticket number 12916384 last week and several phone calls later the matter is still not resolved. During lockdown we are trying to work remotely as far as possible and the internet is of utmost importance. We have been forced to use mobile data for the last week and we all know the cost of mobile data! Yesterday morning, I phoned the umpteenth time, to be promised that the case has been escalated and that I will receive a call back within 10 minutes. At the typing of this complaint, 170 ten minutes have passed,
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)