JR
Jacques R
Active since Mar 2020
7
Reviews
0
Industries
Reviews
7 reviews22 months ago
********** by Gautrain
On 2 June 2024, I had a very bad and disappointing experience where I felt that money was taken from my cheque account by Gautrain for using my debit card. Had I not used my debit card, I wouldn't have been charged a ridiculous penalty fee for tagging back at the same station, but only the cost of my trip (Sandton to Centurion). I was told by the employees at the Sandton payment point to mail the Gautrain support and ask for a refund. Here is the discussion between myself and the Gautrain Support: Me: To whom it may concern. On 2 June 2024, at +/- 20:10 in entered through the Sandton Gautrain station pay-gates using my bank/debit card. I went down to catch the train, which was a 25minute wait, but I didn’t take the train, I turned back and went back up, exiting through the same Gautrain station pay-gate. I was charged R250.00 for that. Kindly assist me with the refersal/refund, please. If you need any extra info or have questions, please let me know. Thank you and kind regards Gautrain Support: Kindly note that when tagging into a Gautrain station and tagging out after 15 minutes without travelling a penalty of R250 will be charged. Please see the attached card statement. you were inside the paid area for 23 minutes and the system charged you correctly. Time Limit Exceeded Without Train Usage: Upon entering the system, users are granted a 10- minute grace period to exit without incurring fare charges. However, you remained within Midrand (***JUST TO POINT OUT, I was never at Midrand, that is impossible, because I needed to get to Centurion from Sandton.) ...station for a total of 23 minutes without utilizing train services. Me: Good morning. Thank you for getting back to me. I couldn’t stay and catch the train as I had an emergency, but even if I didn’t have an emergency, I feel that this is very unreasonable. If I used a regular Gautrain card, the “penalty” of who you speak (which I may add, isn’t something I had any knowledge of, in fact, I don’t think many people know about this “penalty”, regardless of a time-limit), would certainly be less. I only happened to use my bank/debit card at that moment and I feel because of this issue, you decided to keep the full R250.00, which isn’t fair. If there is a penalty fee, then only charge me what I’m supposed to be charged, which is would be R76.00 and not more and Refunf the rest of money, which is R174.00 - Money I can’t afford to lose. Kindly escalate and please get back to me. Thank you and kind regards
0 replies
34 months ago
Bad service redefined by pizza hut Jean Village
Pizza Hut Jean Village (Centurion) - Wow. They redefine bad service. Not only did I wait 3 hours (6pm until 9pm) for my 1 pizza, but the delivery man on his scooter straight up just screamed at me “no, it’s too dark there!”, turned around and rushed off! Haha! He stopped at the wrong house and when I approached him he screamed at me and rode off on his little scooter! Then, when I called them to ask what happened, the delivery guy blamed me!! Hahaha! Wow! What a night.
0 replies
39 months ago
Post Office and Customs Poor Service!
Wow! Does anyone have the same problem with international deliveries where neither Customs or the Post Office can’t track or find my package? The package was shipped start of November and I’m aware of the Customs duties and that it takes time, but 3 months is ridiculous! Wouldn't you agree? I really can’t believe that a person can struggle with international orders and deliveries So much! I am Extremely unhappy about the service, or lack thereof and also because I am not getting anywhere with this investigation. I have checked with my local post office, but they weren’t very helpful, in fact, they didn’t want to help me at all. They refused to help me. It is so disappointing that no one at the post office is willing to help me. What has happened to the service?? I am not getting anywhere. Any suggestions?
0 replies
40 months ago
RARU - SA is the thieves and liars’ paradise
Heh. Not only did the RARU owners steal our money, they also made fools of us all, and they just simply got away with it. Funny how this country’s justice system works. It *****s the consumer over and pays the thief’s crimes and expenses. They’re laughing at us, skipping all the way to the bank.
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41 months ago
So, what happens now with raru’s liquidation?
So, what happens now with raru’s liquidation? Is everyone just supposed to write their money off? Is that how things are handled? 1000’s of people. 1000’s of Rands. And the raru owners laughing all the way, and we are made fools of.
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42 months ago
WHAT IS THE LAW DOING ABOUT RARU???
So, Evidently, we can all see that there’s a problem with RARU (raru.co.za). 1000’s of people are complaining and extremely unhappy with what has been happening and people not getting their refunds. I mean, IS THIS how things work now?? Will RARU Actually get away with this??? Is this what the law is now? Is this how South Africa works now?? Can ANYONE please tell me what happens now? What happens in a situation such as this one? Is there someone out there that can give me ANY answers? And please don’t tell me “oh well, there’s nothing we can do” or “It is what it is, we won’t win” BS. I know the law and all the ACTS, and by law this company has to follow protocol, they have to honour the policy. This is NOT a civil matter - the Evidence is there! Or are we as people simply going to allow them to just get away with this? Just allow them to keep our hard-earned money Or are we going to fight this? We’ve been pushed around ENOUGH in this country!!
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42 months ago
Raru.co.za HOLDING BACK my Refund / Poor service.
My complaint is against the online web-store called Raru.co.za On the 19th of August 2022 I placed on order of R3002.00 with Raru. The dispatched time indicated 25-35 working days, which I granted as would be enough time for my deadline. I’m currently going through the situation where I cancelled an order as they were taking way too long I requested a cancellation and Raru decided to add a credit, and I refused and insisted on a refund. I have no need for a credit, as I don’t order from them frequently. I ordered in August and still nothing. I understand that the orders take time, which I allowed and I’ve given them the time. Due date came and went. No communication from them, no indication that there will be a delay, NOTHING. Which is why I followed up. They replied 3 weeks ago stating they’ll add the credit when I cancelled the order. But I insisted on a Refund. When I followed up today they said that they can’t refund me, as It’ll take 30 days according to the Electronic Communications and Transactions Act. Here is the complete email correspondence since the 7th of October 2022: —— Oct 7, 2022, 14:00 Hi Raru team. I hope you’re well. I would just like to inquire about my order, estimate delivery being today, 7 October 2022. How long do you think the order will take? Or has there been no indication from the overseas supplier or customs? Thank you and kind regards, Jacques — Oct 10, 2022, 8:52am Good day We have followed up on your order item request, however it did not arrive with our latest shipment form the supplier as expected. It's estimated to arrive at our warehouse in the next 2 to 3 weeks. Please accept our sincere apologies for any inconvenience caused. Kind regards, Raru Customer Services — Oct 26, 2022, 14:54 Good afternoon Raru team. Thank you for your last feedback and indicating that my Order did not arrive with your latest shipment form the supplier as expected and it's estimated to arrive at your warehouse in the next 2 to 3 weeks. Well, this is now the 3rd week. I have had no follow up from Raru, or any mail or notification prior to the inquiry regarding my order delay. I needed the order before the 29 for a very good reason. The vinyls were presents, so, my friends have already left and gone back to Germany, and the headset is for a gig of mine on Saturday (let me know if you need proof of this). The Penny Dreadful Blu-ray set was just for me. What is the refund policy? Will you still be able to refund me if the order doesn't show up this week? The original order delivery estimate was 7 October 2022 - This day came and went. The reply that I received from my inquiry about the delay was to say that the order will take another 3 weeks. I do really respect the process, I'm not indicating or implying that anyone is being incompetent, I would just like that have some feedback, someone to follow up so that I can know what the situation is so that I can plan my life - the items I ordered I did so for a reason and I needed it by a certain dated, and unfortunately the deadline wasn't met *Please get back to me as soon as possible with regards to the status of my order, IF it will indeed be delivered this week - If not, please proceed with a refund on Friday. Thank you. Regards. Jacques — Oct 26, 2022, 15:02 Good day Please note at this stage we do not have an ETA as to when our stock will arrive although we constantly in contact with our supplier. Should you no longer wish to wait for the item we are able to credit your profile, whereby it may be used toward a future purchase. Kindly confirm if we may proceed. Our sincere apologies for the inconvenience caused. Kind regards, Raru Customer Services — Oct 26, 2022, 15:24 Good afternoon. Thank you for getting back to me. Unfortunately, a "Credit" won't help me much. As you can see, I don't buy from Raru Frequently. I just took a chance on Raru now to see if I can have a convenient experience and fast delivery service with the goods that I ordered. So, I would insist on a refund. Kindly ask your manager or supervisor to assist me with the Refund. Thank you and kind regards, Jacques — Oct 26, 2022, 15:44 Good day Thank you for your email. Please note Sennheiser HD 250BT Wireless Bluetooth On-Ear Headphones (Black) is available in our warehouse should we send it to you. Kind regards, Raru Customer Services — Oct 26, 2022, 16:44 Hi. You could've informed me about the Sennheizer headphones being in stock. No one notified me or suggested a faster delivery method. No, rather cancel the entire order please. Again, I don't need a credit, I would much prefer a refund. Thank you. Regards, Jacques — Oct 27, 2022, 8:02am Good day Thank you for your email. Please be advised we confirm the order has now been canceled as requested. Your refund request has been submitted to the Refunds Department and has been added to a refunds queue. Kindly note that the refund is not an immediate process and that the credit has been allocated to the profile and serves as a placeholder pending the refunds process. In the event you wish to place a new order, the credit will then automatically be deducted at the checkout point as the credit will not expire. Please provide the below information: Bank Name: Account Holders Name: Account Number: Account Type: Branch Code: Should you require any further information please do not hesitate to contact us. Kind Regards — I replied with my banking details as Raru requested on Oct 27, 2022 at 13:58 And also added: “ kindly notify me when the refund has been done.” — Today: Nov 2, 2022, 14:04 (from me) Good day. I would just like to follow up with regards to my refund. It’s the 2nd of November and I still haven’t received my refund. I understood when you said with your last email that “the refund request has been added to the refunds queue”, and that “the refund is not an immediate process” - How long will it take before I have my refund? Surely, a refund can’t take longer than 48hours to process? Please be sure that the refund is issued this week. There is No need for a credit, I won’t be using credit with you for anything. I insist that you issue the refund as soon as this week. Regards. — Nov 2, 2022, 14:09 (from Raru) Good day Upon viewing your profile we note that you on 4 days since refund was requested and acknowledge. Our refunds process time is 30 days as per the Electronic Communications and Transactions Act. We ask you please bare with us we will ensure your request is processed. Sincere apologies for the delay of your refund. Kind regards, Raru Customer Services -All I want is my refund of R3002.00 That’s all. I don’t want any hassles or dispute or longwinded processes that keep me from getting my money back. I didn’t receive my order, so it’s just fair that I get my money back. Please review and assist. Many thanks.
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1 Star
7 (100%)