Active since Apr 2009
poor service cannot get them to send my parts I paid for Don't order from this company
We have a major problem with the company RCS and QUEENSPAR My wife is using QUEENSPARK credit facility to buy clothing She bought an ITEM in November 2024 for which she paid Queenspark via Eft R600 (60% of totalprice) before end November. My wife then asked two weeks ( in December 2024) later for the outstanding balance to pay the rest, RCS responded and indicated they did not receive payment (we forwarded PDF's from the bank) and started to charge her penalty fees. After numerus phone Calls to the call centre , nothing was resolved and just frustration started to creep into our conversations. Interest is charged on the full amount plus a "handeling " fee for the outstanding period. We eventually received a letter telling us we are late in payment, but the amount listed show a penalty which is not correct. The call centre is limited in responding to our request to send us a full statement to have a proper review and to settle this account. I personally think it is VERY POOR service from this group.
<div>I reviewed the same company twice on hellopeter and in both cases the review was removed because I had to provide proof. This company recorded all communications and a request to provide those recordings just ignored to provide me with these proofs. How do I provide the "PROOF" as requested if the company is untruthful.</div>
We had a very negative experience with YDS. Promises made in the beginning never realised at the end and the process left us in more dept and at bad standing at the banks due to company not doing their due diligence in the beginning as was promised by telephonic interviewer, Naydene.
This company made promises (Naydene and it was recorded) and knew from day one that the Debt Review process would end after 4 months , but still went ahead and created havoc with our accounts and eventually cost us an extra amount for *********** service rendered. They acknowledged that but still, they made no REAL effort to stop the process in time and pay back the money deducted.
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