Active since Mar 2020
Today I went to Cape Town SMD only to be met by security telling me that SMD has closed down all its branches in South African. The new owners acquired the business 2 years ago but couldn’t run it properly that’s why today they have closed business. Their website is already down showing no cars available for purchase. The problem is that they didn’t communicate with their customers whom they still owe their deposits, refunds and some of us car paperwork.
Last week I bought a car from SMD Boksburg and when I requested paperwork I was told it will be sent, it’s been 2 weeks now still waiting for car paperwork, this is such *********** for big company, I cannot register the car in my name without the paperwork I am stuck with a car now. I would recommend anyone to use this company they have changed so much as if they don’t care. They do not answer phone and they don’t respond back to emails.
On 20th November 2019 i lost my phone and completed all the required papers and sent my claim. 2 weeks later i called seeing that the was no response from the insurance but unfortunately i couldn't get hold of an agent as i was always on waiting list informed that the is high call volume until i run out of airtime. this occurred until December but fortunately i spoke to an agent and she told me that no one registered my claim on the system but she assisted me with that. few weeks later i called again and i was informed that my claim is under administration since it was registered late. On January i was told that my claim has been approved and i will receive an email or SMS with the excess fee but now its 2 Months later still waiting. Am giving up on this now because its dragging for too long all i want is to cancel my insurance because finrite insurance is useless especially those call center agents.
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