SMD
Claimed Business
|1.5|16 Reviews (last 12 months)|This business does not respond to reviews
SMD
Claimed Business
|1.5
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, SMD is facing significant customer experience challenges, with a recurring theme of unresolved deposit refunds and missing vehicle paperwork following purchases. Customers consistently mention being unable to register vehicles due to outstanding documentation, ignored emails, and unanswered phone calls. Several reviewers reference branch closures and a breakdown in communication from head office. While a small number of customers acknowledge helpful consultants and swift refund assistance from individual staff members, the dominant sentiment reflects frustration with after sales service and a perceived lack of accountability.
Performance(last 12 months):
Trustindex Rating
2.8TrustIndex
2.8
Review Distribution
1.5|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
DF
Denise F
1 reviews | Active since Jan 2020
11 Mar 2026, 07:15
Smd does not refund deposits
We made a deposit of R5000 in November to be able to buy a vehicle. We requested a refund on the 6 of February and to date have not received anything. I have sent repeated emails which all have been ignored. I have logged 2 complaints on email which have also been ignored. It's very frustrating working with a business that has no customer service
Helpful (0)
|Replies (0)DF
Denise F
1 reviews | Active since Jan 2020
11 Mar 2026, 07:15
Smd does not refund deposits
We made a deposit of R5000 in November to be able to buy a vehicle. We requested a refund on the 6 of February and to date have not received anything. I have sent repeated emails which all have been ignored. I have logged 2 complaints on email which have also been ignored. It's very frustrating working with a business that has no customer service
0
Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
9 Mar 2026, 20:44
Today I went to Cape Town SMD only to be met by security telling me that SMD has closed down all its branches in South African
Today I went to Cape Town SMD only to be met by security telling me that SMD has closed down all its branches in South African. The new owners acquired the business 2 years ago but couldn’t run it properly that’s why today they have closed business. Their website is already down showing no cars available for purchase. The problem is that they didn’t communicate with their customers whom they still owe their deposits, refunds and some of us car paperwork.
Helpful (0)
|Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
9 Mar 2026, 20:44
Today I went to Cape Town SMD only to be met by security telling me that SMD has closed down all its branches in South African
Today I went to Cape Town SMD only to be met by security telling me that SMD has closed down all its branches in South African. The new owners acquired the business 2 years ago but couldn’t run it properly that’s why today they have closed business. Their website is already down showing no cars available for purchase. The problem is that they didn’t communicate with their customers whom they still owe their deposits, refunds and some of us car paperwork.
0
Replies (0)K
Katlego
1 reviews | Active since Jan 2020
9 Mar 2026, 06:14
I refer to the sale of my accident-damaged vehicle (also previously ****** and recovered) via your online portal. All required paperwork, including the NATIS document, copies of my ID, and the sale agreement/contract, was completed on 19 February 2026, an
********* process and still not paid after 2 weeks but they still have my vehicle
Helpful (0)
|Replies (0)K
Katlego
1 reviews | Active since Jan 2020
9 Mar 2026, 06:14
I refer to the sale of my accident-damaged vehicle (also previously ****** and recovered) via your online portal. All required paperwork, including the NATIS document, copies of my ID, and the sale agreement/contract, was completed on 19 February 2026, an
********* process and still not paid after 2 weeks but they still have my vehicle
0
Replies (0)J
SM
Sanele M
1 reviews | Active since Jan 2020
28 Feb 2026, 09:57
Last week I bought a car from SMD Boksburg and when I requested paperwork I was told it will be sent, it’s been 2 weeks now still waiting for car paperwork, this is such *********** for big company, I cannot register the car in my name without the paperwo
Last week I bought a car from SMD Boksburg and when I requested paperwork I was told it will be sent, it’s been 2 weeks now still waiting for car paperwork, this is such *********** for big company, I cannot register the car in my name without the paperwork I am stuck with a car now. I would recommend anyone to use this company they have changed so much as if they don’t care. They do not answer phone and they don’t respond back to emails.
Helpful (0)
|Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
28 Feb 2026, 09:57
Last week I bought a car from SMD Boksburg and when I requested paperwork I was told it will be sent, it’s been 2 weeks now still waiting for car paperwork, this is such *********** for big company, I cannot register the car in my name without the paperwo
Last week I bought a car from SMD Boksburg and when I requested paperwork I was told it will be sent, it’s been 2 weeks now still waiting for car paperwork, this is such *********** for big company, I cannot register the car in my name without the paperwork I am stuck with a car now. I would recommend anyone to use this company they have changed so much as if they don’t care. They do not answer phone and they don’t respond back to emails.
0
Replies (0)S
TM
Thulisile M
1 reviews | Active since Jan 2020
27 Jan 2026, 10:44
****MED BY SMD
We bought 2 cars at SMD Boksburg(Mercedes Benz) SMD Bloemgontein (VW). When the towing driver gets to the Bloemgontein branch he is told the car is nowhere to be found and that the car was sold last year. We believe we are being de*****ed by SMD and would like a refund for both our cars. We would also like to be refunded the money paid to the towing vehicles for both the cars.
Helpful (0)
|Replies (0)TM
Thulisile M
1 reviews | Active since Jan 2020
27 Jan 2026, 10:44
****MED BY SMD
We bought 2 cars at SMD Boksburg(Mercedes Benz) SMD Bloemgontein (VW). When the towing driver gets to the Bloemgontein branch he is told the car is nowhere to be found and that the car was sold last year. We believe we are being de*****ed by SMD and would like a refund for both our cars. We would also like to be refunded the money paid to the towing vehicles for both the cars.
0
Replies (0)