Active since Mar 2020
After writing my initial review in September regarding the poor service i received from Alexander Forbes, my Mother still has not received her funds. a complaints consultant:lebogang Kgasi contacted me after i wrote my complaint, but i can honestly say that i did all the work for her. i phoned this morning again following up on when the payment will be done but they could not give me an answer. the consultant i spoke to reminded me that they only received my Mothers fund last year December and i had to remind her that it is almost December again. i honestly know what and who to contact anymore because not even a formal complaint against Alexander Forbes could speed up the process.
I would hereby want to lodge a formal complaint against Alexander Forbes and their poor management. My Mother resigned last year March from Clicks Group and up until today we are still are fighting for her pension money to be paid out. i am sure we have spoken to all that call centre agents in that specific department and the sad part is that their management: Naeem Shaik & Brian Setoaba are well aware of this situation and for a year and six months now, this issue still has not been resolved. this morning when when we phoned, they referred us to another call centre and when phoning them, no once could assist. This is so sad because how many unskilled South Africans struggle by the hand of these big companies who just drag their feet while the man on the street needs to struggle because their incompetance. its sad that after a year and six months my Mother has be literally beg these people to pay her money.
had the worst experience with Shaun Van der Walt from Pixley Eco Rubber, i truly believe that the Eco Rubber product is tried and trusted but the reps are in different areas are damaging the name of Eco Rubber. a very poor church in the De Aar area, had problems with the church building roof, they gathered the money and pay more than R100 000 to Shaun Van Der Walt to repair the roof. Shaun confirmed that there was a guarantee on the roof after he worked on it, but ever since Shaun was there the leaks got worse. he was called back a few times but the leaks did not stop. we have contacted the Eco Rubber head offices, they just replied an email stating Shaun`s version, we tried contacting him but he did not answer his phone nor return any emails. one of his workers that he chased away from one of his sites, confirmed that the he diluted the product that he put on the church`s roof therefore it is of poor quality.
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