Active since Mar 2020
Every time we come here we call in advance to place an order for take away. They say 45mins wait every time. And every time it take 2 hours to get the food. How is this possible. Every single time. Horrible service
We have been double debited for the last 6 months and it's still going on. We cannot get hold of anyone from Metrofibre neither will anyone call us back. I have sent emails but still nothing. Absolutely pathetic service.
I have installed fibre in my home about 6 months ago. Almost every month I am Without internet for a few days. Now it is going in 4 days that I do not have service. I have to work from home today as I am not well. But I don't have internet. I was previously with Supersonic LTE. Alot more reliable that zoom fibre and actually achieved higher speeds.
I'm an FNB banking customer for a decade now and I'm an FNB connect customer for about 5 years now. I'm on an unlimited package but I've had problems from the beginning. Now as of the last week I'm struggling with an ongoing problem where I cannot make or receive calls. This is crucial at this dark time. I take care of many elders and they cannot contact me if they need to and vice versa. I have done everything that the connect staff have GUESSED that's wrong. I even paid in excess of 3 or 4 times my monthly subscription as one of the guesses was that my credit limit was not sufficient which i found to be a humorous as I'm a Private Wealth client. I've even gone into the branch and had a sim swap done. But the problem persists. I've had communications from FNB connect saying that someone will contact me....they never do. This is pathetic service. I want this resolved
I am an FNB customer for almost 10 years now but I've had the FNB connect unlimited sim from the time it was introduced. At first I had alot of issues which I suppose because it was new. But now some years later I'm having endless issues with the sim just going dead. It just says "phone not allowed for voice" or "not registered on network " when I try to make a call. It's been 6 days now and it just did it again after doing a sim swap on Monday. Mind you after the sim swap it still took alot of prayer and fiddling on my part to get it to work because the connect staff that you speak to when you call in are of no help. Now we have a crisis and in the middle of this I cannot contact anyone and the elders that I do take care of cannot contact me. I feel this is unacceptable for FNB
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