Active since Mar 2020
Every time we come here we call in advance to place an order for take away. They say 45mins wait every time. And every time it take 2 hours to get the food. How is this possible. Every single time. Horrible service
We have been double debited for the last 6 months and it's still going on. We cannot get hold of anyone from Metrofibre neither will anyone call us back. I have sent emails but still nothing. Absolutely pathetic service.
I have installed fibre in my home about 6 months ago. Almost every month I am Without internet for a few days. Now it is going in 4 days that I do not have service. I have to work from home today as I am not well. But I don't have internet. I was previously with Supersonic LTE. Alot more reliable that zoom fibre and actually achieved higher speeds.
I'm an FNB banking customer for a decade now and I'm an FNB connect customer for about 5 years now. I'm on an unlimited package but I've had problems from the beginning. Now as of the last week I'm struggling with an ongoing problem where I cannot make or receive calls. This is crucial at this dark time. I take care of many elders and they cannot contact me if they need to and vice versa. I have done everything that the connect staff have GUESSED that's wrong. I even paid in excess of 3 or 4 times my monthly subscription as one of the guesses was that my credit limit was not sufficient which i found to be a humorous as I'm a Private Wealth client. I've even gone into the branch and had a sim swap done. But the problem persists. I've had communications from FNB connect saying that someone will contact me....they never do. This is pathetic service. I want this resolved