MR
MarcusRoux R
Active since Apr 2020
5
Reviews
0
Industries
Reviews
5 reviews67 months ago
Excellent Service
Excellent service from these guys. Replaced the timing chain on my wife's Q5 and my car feels like new again. Power has been restored and their pricing was great and much cheaper than what I was quoted by the agents. I will be back for the front brakes at the end of the month.
0 replies
67 months ago
Excellent Service
Excellent service from these guys. Replaced the timing chain on my Q5 and my car feels like new again. Power has been restored and their pricing was great and much cheaper than what I was quoted by the agents. I will be back for the front brakes at the end of the month.
0 replies
68 months ago
Great service
Great service from this towing company. My car broke down on the M5 and Compass was there within 10 minutes. The driver of the tow truck made sure I would be safe in the traffic by getting me into the safety of his cab while he loaded my car and then delivered me and my car to a workshop.
0 replies
70 months ago
Canal Walk
Their front shop / door security really need to up their game. Extremely rude of the security guard shouting across in a conversation to a cashier in Xhosa, not looking at customers around him and walking straight into me and not even apologizing. Seems he is more interested in a conversation with a cashier than look out for the well-being of customers.
105 replies
73 months ago
The worst banking service ever
If I could give a minus star rating I would. I am a 50 year old male and never in all my years on earth have I been treated with such disrespect as shown by FNB. On 16th April 2020, I opened a business account online and the FNB online application lead me through but when it got to the stage of uploading my personal and business documents the system refused to upload. However the system did issue me with an account number and told me my account is created. 17/4/2020 I received an sms from FNB, (Ref:15092637699), informing me that DSV Couriers would call me to arrange the delivery of my bank card. Following day I called DSV only to be told that FNB had only sent my details to them and no card. 18/4/2020 I received a sms from FNB stating that changes impacting my tax information were detected and to remain sars compliant to please respond to the email FNB had sent me or to call 0877365709. I called the number provided only t be told by the operator who could hardly open her mouth to answer my questions that I mustn't worry because FNB is doing this with all FNB accounts. That I must download the form sent to my email and email it back after completing it. Went into my email, tried to download the document to no avail. It kept telling me to update to the newest Adobe. My Adobe is completely up to date so called the above 087 number again only to be told by the same operator again to go into a bank just as my FICA documents are needed by the bank. 20/4/2020, 11H00 went to FNB in Sea Point. Security Guard at the door did not even see me enter because he was too busy on his cell phone. Walked up to the help desk area and found two female staff members having a long chat with each other, never mind the customer waiting to be assisted. The one with her back to me eventually turned around a walked away leaving one staff member to ask me, "what can I do for you" She let me tell her my whole story and then said sorry can't help you our systems are offline. Not even a suggestion that she can get someone to call me when systems are back online. Firstly the security guard is of no use to anyone since he doesn't see customers as busy on cell phone so you might as well replace him with a statue. Staff need to be trained to tell a customer upfront sorry our systems are offline and maybe we can call you or refer you to another branch. Has to go outside and google on cellphone which other branch is open. 20/4/2020, 11H30, arrive at FNB Gardens branch, no security in sight. Get told told take a seat and wait. Eventually get called to a consultant who has no protection on her hands and doesn't greet other than say, "what can I do". I tell her my whole story all over again as I did in Sea Point branch 30 mins earlier. She asks me for my ID number, (not my ID book) and so I give her my ID number. It took her four attempts to put my ID number into the system, eish. She then looks at the pc screen and tells me that because I don't have an ID book I must go to Home Affairs to verify my finger prints. I asked her how she can say I don't have an ID book because she asked me for my ID number not for my ID book and why didn't she ask me for my ID book in the first place. I then gave her my ID and she walked off with it and made a copy of it. She returned and told me to remove my gloves and point my left thumb and the the bio metrics scanner. She then took a bad smelling gel on the print reader and wiped it off with a piece of roller towel. Placed my left thumb and then my right thumb in the bio metrics print reader. She then didn't seem to know what she was doing and so an indian consultant sitting next to her told her, "send him to Home Affairs". I have no idea who the indian consultant is but later heard he is in charge of that branch today. He then proceeded to tell me that their "FNB" bio metrics print reader can't link my prints to anything and so I must go to home affairs to get proof via finger prints of who I am. I told him there must be something wrong with his print reader because I have always used my thumb prints with my other bank. He proceeded to tell me that it is impossible that I could have done any form of banking with any other banks because my finger prints don't come up on the system. (He was basically calling me a liar by saying that I could never have done banking with any bank before) Is this the way to talk to and treat customers?????? I told him that my company is an essential services company trading in lockdown and that most of my suppliers are with FNB and I need to open a new business account with FNB and transfer R778 000 from my personal account with another bank into my FNB business account so as to be able to pay suppliers via eft into their FNB accounts. He told me to go to Home Affairs get us proof of who you are and then come back. I know who I am, my ID book is my proof of who I am so where does FNB staff get off on ordering me to go to Home Affairs? I told the consultant that Home Affairs is only open for: 1. Issuing of temporary identity certificates; 2. Issuing of death certificates; 3. Re-issuing of birth certificates All he could say is just go to Home Affairs and then come back to us. Now, I ask do I as a customer owe FNB anything that I am treated with such disrespect? Is FNB doing me a favour by opening a bank account for my business? NO, the customer is doing FNB a favour by bringing business to FNB yet I am spoken to as if I am a school child. Customers are bringing their hard earned money to FNB not the other way around. I am extremely upset with the manner in which I have been treated by FNB and their incompetent, badly trained staff. I asked the consultant that if FNB cannot assist in opening my business account can they kindly cancel / stop the account. His reply was no they can't close the account until I go to Home Affairs. I have never in my life heard such a lot of rubbish. I have no idea where those staff get training telling a customer they can't close their account. I have said what I have to say and can expect FNB to reply on hellopeter and state that they have inboxed me and they hope that will let the next customer read and just move on but unfortunately that is not going to be the case here because you can inbox me with whatever excuses you want you cannot justify the way I have been treated by FNB and your staff with such poor training. I was wanting to open my account with a R778 000 balance and can't even do that........ Very disappointed in FNB.
105 replies
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