TM
Thamsanqa M
Active since Apr 2020
2
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0
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Reviews
2 reviews55 months ago
Pathetic Service
Bad services from the manager at Cajees Alberton. I will never ever go back there. Clearly my business is not needed at Cajees. Manager didnt take any accountability nor seek to understand my point of view
0 replies
73 months ago
Disappointed FNB Customer
Hello Peter, I feel exploited by FNB, they debited my home loan account twice (System error) which I understand but no managing my expectations. They further changed my bond plan from flexible to fixed without my consent, had I not queried this they would have had me not benefit from the repo-rate cuts. I fee no Treating Customer Fairly has been applied, they are only looking after their business interests whilst we are just a number as customers. I am a fair person, so I gave FNB a chance to rectify the error, which they went very left and eventually debited the correct amount yesterday, mind you, I raised the query on the 01.04.2020; alright they sent me the letter of apology which is baseless and they had their dates incorrect, but hey we talking FNB here. I further requested FNB to advise what impact my extra payments made as there doesn't seem to be any movement on this loan, to date no response. FNB complaints department advised that someone will be in contact with me, and not a single soul called me; ref no. 2129160 and there are other unresolved cases, see Rh2004093171, there was a team leader that was to call by the name of Kenny Masinga; does such a person exist at FNB... I further requested for my interest rates to be decreased seeing that my portfolio/profile has improved significantly, haaa; did they come back to me? Not even in my dreams. I have to say, only one person tried to assist but clearly her colleagues let her down, here name is Silindile Hlongwane. I am honestly looking for FNB's CEO email address so that I can address same with him/her as the people they put in the service department to take care of us, are seemingly cheque collectors! My opinion period. Don't even get me started with the private client services; seems like they hire inexperienced personnel whom only follow the prompts on the system, no mind application required there, why do we pay R385.00 monthly for a non-existent service? I lost of sorts of hope at FNB I still look forward to hearing First National Bank if they still operate in our country!!
105 replies
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