BD
Brenden W
Active since May 2020
2
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2 reviews71 months ago
Bad experience... Kia East Rand
What is needed to follow up? Bunch of skelms!! I was tricked out of purchasing a Kia Sportage from them! Surely secured for someone with better credentials, however, don't commit your next purchase on this dealership.... disappointment!!!
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72 months ago
Kia East Rand- BAD BAD EXPERIENCE!!!
Disastrous!!!!!! So I was VERY interested in purchasing a 2010 Kia Sportage from the dealership. after enquiring on 23 March 2020 I was unfortunately informed by the salesperson(BASIL) that the vehicle was sold on a Saturday 21 March 2020 already, however, a 24 hour "grace' period was still in effect and that he (the salesman) has second option should the sale not proceed. 24th March 2020 brought a message from BASIL that read: "I can safely offer the car for the next 24 hours" This message was after an apparent staff meeting held that morning?? So I was given a chance! (or so I thought). The application was completed by myself and sent through with some supportive doc's. I do not live in Gauteng, which necessitated me to hastily arrange a day's leave from my employer to travel to KIA EAST RAND to conclude the deal. Early the 25th March 2020, I filled up my car and took the road. About 50mins into my journey, I received a call from someone from the dealership. THE CAR HAD BEEN SOLD ON FRIDAY THE 20th ALREADY!!!!! Bull Sh%T I say!! These salesmen had meetings to discuss their sales etc!! Why then after a staff meeting tell me that the car can safely be sold to me for the next 24 hours?! I wasn't born yesterday, this car was probably reserved for a buddy over the weekend of 20 to 22 March , and BASIL was not informed of this "special" arrangement... Funny though, BASIL was not the person to call me while I was travelling, it was a totally different guy, and from there, I was referred to their management to explain the predicament. Through all the soppy excuses, I still could not get a logical and acceptable explanation as to why I was mislead?? As expected, I was furious!!! As a matter of recourse (and after I fought for it), they agreed to reimburse me the unnecessary fuel expense I had to incur. But lo and behold, until today 4 MAY 2020, I haven't received a penny!!!! (People of their word, aren't they?) I know that I am just one voice and probably won't cause much of a stir with my review, but keep this experience in the back of your mind if you ever cross paths with KIA EAST RAND!!
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