BR
Bernadene R
Active since May 2020
6
Reviews
0
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Reviews
6 reviews19 months ago
ATKV Member Klein Kariba Dissappointment
We have always been very proud visitors to Klein Kariba for more than 15 years. We were always proud to recommend this resort to our friends and family. However, what a disappointment when we visited them the last time. The resort was not neat and the stands were not as clean as they used to be. Sometimes it was a pain with groundsmen using tools from early till late afternoon but the results were excellent and the grounds were in tip-top condition. As my husband has skin cancer we can't make use of the outdoor pool areas and the only pool we can utilize is the indoor pool. As usual, we went to the pool in the morning the water was colder than we are used to (in winter) and the pool water was not clean - there was an oily layer on top of the water and we experienced hair locks moving around in the water. On top of this, young children were yelling and playing in the water - why they could not play in the large outdoor area I don't know. We also saw a very young couple with their baby in the pool and these younger kids were splashing water on the baby. Needless to say, the couple immediately moved out of the pool. I seriously think Klein Kariba should change their attitude and start putting the normal effort into their resort. We decided to change to Buffel****rt this past weekend and what a pleasure to see the changes and upkeeps on the resort. All neat in its place. The indoor pool was very clean water to the correct temperature. The personnel who kept an eye on the indoor pool were very friendly and immediately addressed a problem in a professional way when it was noticed. The ablutions were extremely clean and well-upgraded. What a pleasure it was to visit them again after a few years. We were so happy we booked another weekend right away. Klein Kariba please look after your resort we miss this special place in our hearts.
0 replies
23 months ago
*********** people working at Standard Bank
It was not enough trying to get replacement cards (after a mistake Standard Bank made) from them now I have to fight to get my original NaTIS papers out of them. I requested a settlement amount to settle my car loan in February. After getting the settlement amount online I immediately made an EFT for the total outstanding settlement amount due as indicated in the letter. It is the end of May and I am still trying to get my original papers. I have sent emails in vain finally I spoke to them on the 14th of May and they informed me that my settlement is not finalized as I have a small outstanding amount due which was never communicated to me. I wanted to know how this could be as I have settled the exact amount due. The lady on the phone then confirmed that she could see from the system that the settlement amount was paid within the required timeframe and that they would write the amount due off and send me the papers. Just to confirm how *********** they are she also informed me that my monthly premium went off still from February each month and that she will request a refund. I informed her that this is impossible as I keep track of my account carefully but she insisted that this shows on the system. After waiting another 2 weeks without receiving any paperwork I got a statement indicating that I now owe interest on top of the outstanding amount payable immediately. I don't mind paying but it is the principle of *********** people and lack of communication that is the new norm in South Africa that is getting me down. I thought Standard Bank is one of our major banks and they would ensure that their customer service is on the top. What a disappointment. Needless to say that I have now communicated with another Bank and am busy moving my whole portfolio to them after 30 years of doing business with Standard Bank.
106 replies
23 months ago
Poor service from Standard Bank
I have never come across a bank that is so ***********. After my phone got ****** I requested them to block my banking app. I told them that I have all my cards and they must please not stop the cards. They then blocked my whole profile including all my cards (even my business credit card, not my personal card). I went to the Brooklynn Branch which assisted me in getting a new banking app and they informed me that they would issue a temporary card and the other cards would be ordered. This will take about 5 days. I followed up after 8 days and where informed by Standard Bank that none of my cards have been ordered. They also informed me that they will order the cards which will take about 3 working days. They did order a credit card which were delivered but no news on my prestige cheque card. I followed up with the bank once again today a week later and they informed me that my credit card has been ordered and delivered but not my cheque card. Again I have to wait for this issue to be resolved. I think after 30 years I have to look at an alternative bank that can take over my profile and all my business.
106 replies
28 months ago
Lekkeslaap.co.za
I have made several bookings personally and for the office making use of Lekkeslaap before and I must say this is the first time I have experienced problems with my booking. I have to wait several days for a reply, and when I receive replies I don't get proper feedback on questions. I would like to finalize my booking but am waiting so long to receive a confirmation on the deposit paid that I am thinking of canceling the reservation. I do not know if it is the agent responsible or just a total lack of assistance from Lekkeslaap. If they want to keep us as clients I suggest that they urgently gear up their service delivery and communication.
128 replies
71 months ago
5 Star service
I want to thank Elite Garage Doors for their professional and prompt service, especially Denise that went the extra mile to ensure that a customer is happy
0 replies
72 months ago
Standard Bank
I made contact with Standard Bank fraud division fraud line within 5 minutes of suspecting a fraudulent transaction on my credit card. They confirmed twice that the amount will not be going off my account. Two days later it however did go off. Ontheir website they clearly states “If a customer disputes a transaction on their card due to fraud, a chargeback can be applied. This means that the merchant’s account will be debited with the same amount that was originally credited from the client’s account.”. However, each time I made contact with them they indicated that it is our own loss" If anyone else experience a similar experience you are more than welcome to make contact with me as I have also informed Carte Blanche as well as the Banking Onbudsman. I would like to go further with this case.
210 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)