Active since May 2020
Should get a rating of 0. This is not a Cape Town company - when questioned, I was told that "they clearly have it in their Shipping Policy that the goods are from China". The fine print. Do not waste your money or your time. Trying to track down my parcel after 6 weeks. Please please do not waste your money .
Initially got great service and communication on a massage chair, until delivery of the very expensive chair (Chair is a comfy lazyboy style with massage mode and electrically moves up and down for mobility challenged persons - when delivered it was fabulous). One month later the wood splintered in the chair and the back of the chair collapsed, and after bringing this to their attention got no communication or assistance. Had chair fixed by own sourced carpenter and communicated with Electro Medics regarding the warranty, but have heard nothing from them. Service is not professional at all.