Active since May 2020
Bought a whole carton of Dunhill smokes which almost half had holes that likes like mites has been eating it. Raised an complaint on 26 Jan, now 8 Feb, I am still waiting an response. Service notification -- Thank you, your COMPLAINT, TORN / HOLED with BRITISH AMERICAN TOBACCO has been logged with ref no CC2101260095. Please do not reply to this message
Be careful when you deal with these agents. Read you contract properly and make sure you are always seen when they deal with your wife. They might slip a contract under her nose without you knowing it.
Think twice before using this company. They DO NOT REFUND YOU DEPOSIT.
Only care about export markets. Threw their local customers under the bus with covid level 4 lock down when government allowed them to produce and export. Other companies is fighting in court for their South African Market. Use an company that cares and value their local loyal customers.