GD
Gideon D
Active since May 2020
2
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0
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Reviews
2 reviews48 months ago
Worst online purchase experience
I ordered building material online and paid for the material the same day on the 25th of April 2022, I then spoke to a consultant on the phone who confirmed the material is there thus my order will be delivered the next day. To my surprise 8 days later my items have not been delivered and when I call Leroy Merlin, they take my number and promise to call back, and never call back. When you call back, they run away from taking your call leaving the poor customer care guy to run around looking for anyone who can be accountable while you hold listening to their on-hold music. When you get hold of any of the accountable people they send you from pillar to post talking about the material not being available, while they took the order, and when you go online it shows the items are available at the physical shop. I wonder what is going at that greenstone shop
74 replies
72 months ago
My Ordeal with HPSHOP (www.hpshop.co.za)
I bought HP963XL Ink Bundle at www.hpshop.co.za on the 4th of May 2020 before 11:00am, according to the website orders confirmed/placed before 11:00 are delivered the following day, I received the confirmation email Order # HP189433 on the 4th of May 2020. I did not receive my order the following day. I waited for 3 working days still my order did not arrive. I called their contact line 0861 47 7467 the phone is answered by a machine that informs you of their service hours and asks you hold while you are transferred to next available operator and then the call is cut abruptly. I tried their line several times with the same result no answer to the call. On the 11th of May 2020 I logged a query through their contact us page received a confirmation of receipt with the following ticket number [202-264CODED-0509] and the response stated that within 24hours a consultant will be in touch. I also sent an email to sales@hpshop.co.za enquiring about my order there was no response. I sent a DM (Direct Message) on twitter on Monday the 11th of May 2020 inquiring about my Order, received a standard response on the 12th of May 2020, which I replied to immediately asking if I can pick up my order from the listed physical address or any feedback on my order. on the 13th twitter account responded bt asking if I have been contacted by the HPSHOP team (this could also be a standard message as it did not deal with the enquiry). today is the 14th of May 2020, I have not received my order and there has been no communication from HPSHOP to me about the status of my order.
0 replies
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2 (100%)