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Bajabulile S
Active since May 2020
2
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2 reviews60 months ago
Disgusting service at Zola Clinic
I arrived at this clinic at 9 a.m to see the psychiatrist. Upon arrival a student nurse sent me to the psychologist who then turned me back to the nurses to ask for the psychiatrist. I found a lady whom they call Lizzy or sister Mpi who has such a bad attitude. She turned me away as if my problem was nothing requested a referral letter which I had. I then said I will start the entire process from the beginning at the clinic. Walking out of the ward, crying, an external facilitator took me to the Facility Manager, Mr B Molefe, who went to sister Mpi and gave her instructions on what to do. I had no clue who the man was but me arriving with Mr B Molefe angered Lizzy and her attitude and behavior became worse, bear in mind I suffer from depression. I went to the doctor at Zola as instructed but was returned to the mental health ward to be given the next step when I requested to be assisted, Lizzy gave me attitude, she spoke to me as if I was suppose to know how things work at Zola and belittled and humiliated me infront of many other patients. When I asked to be assisted she kept quiet for 5 minutes before telling me to return to me seat. I went back to the Facility Manager and he came to ask her why she would not assist me. She then cooked up a story of how I didn't want her to assist a patient who arrived at 7 and attend to me whereas all I was asking for was a way forward. I showed her respect throughout until she told me she doesn't care if I die, I should have told the doctor all those things I was telling her. At this point I was distraught, could hardly get a word out until the ward doctor came to assist me. The behavior of the staff at Zola Clinic is revolting. They attend to patients as if the clinic is their homes. I will go back because I need help with my mental issues and I can't leave the process in the middle as she mentioned that I only wanted a letter to be excused from work. I am further shattered and truly disgusted at the clinic as a whole because they failed a patient in need and I know I am not the only one.
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72 months ago
Disgusted customer
Goodday. I type this email with so much disappointment. On the 13th of May 2020 I placed an order via the Steers app and what I received was truly below my expectations and what Steers stand for as a company. I ordered from Jabulani Mall Steers, three burgers and when my order arrived, 2 hours later mind you, it came with stale chips spilt in the packet. My food was cold and everything was stale and not fresh. When I questioned the delivery man why my order was looking like dogs breakfast, he simply told me that it wasn't his problem even the presentation of my food. I literally live 2minutes away from Jabulani Mall but my order took two hours to arrive. I understand the pressure they might have in terms of time but no respect was shown to me or my food. I am allergic to cheese so I requested that the cheese on one of the burgers be taken out and placed in another, instead there was no cheese in two of the burgers. He refused to give me his name and just demanded "his" money so he could leave. He also mentioned that he has "important" deliveries to attend to I am wasting his time. Before the delivery guy arrived, I called Steers countless times and when he arrived I asked why is the phone is not being answered and he bluntly said that they do not answer the phone on purpose because customers are irritating and they call too much. I am truly upset with the service I received as it is not the first time this happens. I have spoken to someone who I called just after the incident and she took my name and number and said nothing else. I hope that this time something will be done because I paid R200 for food that we could not even eat. I still have not had any feedback and I've sent two more emails after my first call and first email. I am truly disgusted especially because black on black service is appalling!!!
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