AN
Andre N
Active since May 2020
3
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Reviews
3 reviews71 months ago
Worst service ever!
I have been a customer of MTN for many many years, I cannot even remember how long but easily over 20 years. I also had numerous contracts with them, contracts for myself and all my children, currently there are still 3 contract live with MTN. I changed from EFT payments to paying directly on the MyMTN App from December 2019 and had no problems until my service was suspended the first time on 8 May 2020. According to MTN due to non payment of the April invoice for which I have proof. I have spoken to 6 so called "service champions", sent and recieved a total of 27 e-mails to and from 10 service agents at Customer Care, made a visit to an MTN store, had a futile attempt to contact MTN Head Office and a contact at MTN Forensic and Audit department, submitting my proof of payment 13 times during this process. My service have been suspended and reinstated three times since 8 May 2020. After I received 2 e-mails and a sms to confirm that the payment was allocated and the problem resolved my service was suspended again for the fourth time today 4 June 2020. This is unacceptable and I see no reason to continue with or recommend a company who treats a long standing customer like this and which clearly do not have the capability to resolve a simple allocation of payment problem. Shame on you MTN!!!
105 replies
72 months ago
Bad Treatment
The Netstar tracking system has been in my vehicle for 15 years since it was bought new in October 2004. I am the second owner of the vehicle and bought it from the original owner in April 2009 when I also took over the Netstar account. I have been a loyal customer ever since and never once missed a payment in the 11 years I have been a customer of Netstar. I unfortunately became unemployed in 2019 and decided to cancel my subscription with Netstar to save expences. I sent an e-mail to them on 6 January 2020 to inform them that they must cancel my subscription since there will be no funds available for the debit order. I never received any correspondence from them although they have all my contact details, phone number, e-mail and address, and accepted the issue as finalized. The next thing I am contacted by attorneys in April 2020 saying Netstar handed me over and instructed them to take legal action against me. Making it worse is that this took place in the middle of the Covid 19 Lock down when I had no access to any resources. Apparently I had to pay a cancellation fee of which I was never informed. I sent an e-mail to Netstar on 7 May 2020 to which they did not even take the trouble to reply on to this day. I am writing this review because of my disappointment in Netstar for treating a loyal customer of 11 years like a criminal and not even having the decency to reply to an e-mail to them explaining the situation. No loyalty to their customers.
210 replies
72 months ago
Miss diagnoses
I took my LDV to Auto Box because of a strange noise coming from the rear of my LDV. They diagnosed the problem as the bearings on the diff where the driveshafts exit the diff. I took my vehicle in and constantly had to phone them for feedback after they promised to keep me informed. After taking out the diff it was determined that they made the wrong diagnoses, it was only the center bearing on the prop shaft that was faulty and that the diff was in good order. Since the diff was removed and the vehicle has high mileage they convinced me to replace the two bearings they initially thought was damaged in any case to which I agreed. When I got my vehicle back there was a terrible humming noise from the diff which was not there before. I took my LDV back to them and they told me it was because they re[placed the bearings and that the noise will go away in time. It did not and I went back to them again only to be told that they take no responsibility and again told me it will get better in time. It is now a year and 8000km later and the noise is worse than ever. I will not recommend or trust these people ever again.
0 replies
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3 (100%)