Active since Jun 2020
NO COMMUNICATION! NO INTEREST IN BUSINESS! Most businesses nowadays communicate with their customers using WhatsApp, and many customers prefer WhatsApp communication… BUT this business couldn’t care less to reply through WhatsApp. I messaged this business on Monday, 25 September regarding the details of the GHD (as requested by them the Saturday) and haven’t heard anything back since then - it’s Friday, 6 October today. Almost TWO WEEKS later) I don’t recommend wasting your time with this business.
On 1 September, I ordered my meal online and selected my preferences. When I got home after fetching my meal, I saw that my sides are completely different to what I ordered. I immediately took a photo, together with my online order receipt, and forwarded it to Bonamia via e-mail. That same night, Justin from Bonamia, messages me back: “ Thanks for letting us know I will investigate in the morning and get back to you. We will happily replace the meal. Please accept my apologies. Justin” I WAITED 7 days with NO response from Justin nor anybody from Bonamia. I followed up on the 8th of September with a lengthy email. With NO RESPONSE. Their manager email, the only one they provide on the website, inbox is full too. Their food has become below standard as my wedges were undercooked and my onion rings way too oily (my order stated that I requested vegetables and chips) Their after sales customer service is terrible. I am not done with them and this issue will be resolved. Once such a lovely place… what a shame.
A debit mandate has been set on my debit account WITHOUT Permission / acceptance. I was told by the Sales Executive, Shireen Sarlie, that I will receive a policy benefits document via email - and IF I do decide to go forth, ONLY then will I need to let them know. BUT I have NOT received any email with the benefits (for review) and I am NOT happy that a debit mandate was activated on my Standard Bank account WITHOUT acceptance. I was also told by Shireen that I would have to accept the de*****eck - but I was not even given the opportunity to do so. I am NOT happy with this dishonest service and I did not read ANY benefits whatsoever and I have not agreed upon going forth with the policy discussed telephonically. I am expecting the debit mandate to be reversed immediately!!! I will not pay a cent. I will also not recommend this company to anybody and I will let all my referrals know.
I would never recommend working there: - Staff turnover is so bad. - Money-driven management who claim to protect their teachers but would do anything to keep parents happy even if it meets siding with them in the end. - Always informing you that the money comes from the parents (since it is a private school) and would do nothing to lose them. - Their values are not what they claim to associate themselves with. - Staff relationships are pretentious as there is a lot of negativity. I would not recommend working there more sending my child there.
Went to Checkers Hyper in Baywest Mall yesterday, the 2nd of June, just to find a big pack of "frozen" chicken pieces in the detergent isle no14. Chicken has already been defrosted, bleeding out of bag. Employees just walking past it and ignoring it. Well done on keeping up good hygiene practices during covid 19!
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