AG
Alessandra G
Active since Jun 2020
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Worst service and management does not have control of the store wear abouts
Queenswood superspar the worst experience. Why do you let incapable people by franchises. Ordered spar2u Monday they called and said they mayonnaise is finished but they can give another brand. I said no because first of all the product was not out of stock on the app app and dedicated shop was Queenswood spar. Right so the lady said they can hold the order and call me Tuesday with an update. Tuesday come and no phone call, I called the afternoon 17:00 and the lady that should of called was off the Tuesday what a lovely suprise she did not arrange her responsibilities have been handed over. I mean they are in customers service but that's just my opinion maybe I'm wrong. The ladu from Tuesday promised to call Wensday no call, I then called again the afternoon to find out they kept me hanging on the line for 5mins not getting anyone. I eventually got to the stock department and the guy gave my number to the floor manager of Queenswood spar. Guys please we all need work but have training with them. We all need space to learn and want to learn. Right he will get back. Then a lady called and promised stock would of arrived yesterday late and they will send my package today at 5 pm. Can you guess no call no package. So Mr Manager or owner og the store are you not aware of what's happening in your on business or do you just not mind such service. Because if you don't need our money then please just say it. Close the doors or have a meeting with your staff. Realistically this is the worst service ever I have received. In the meanwhile I needed to buy mayonnaise because it's day 4. Stop spar2u at your outlet because you are incapable to meet the services standards and have no control of your whereabouts. Head office spar is this really the type of people you get to by in your business. Is this the type of service you would recommend to clients and providing it to the best of your abilities. This is unacceptable and money has been sent right away of the order. We cannot come to spar and pick items and only pay for them in 4days. Go back to the drawing board this is not working.
0 replies
4 months ago
Queenswood Spar the worst service and empty promises
Queenswood superspar the worst experience. Why do you let incapable people by franchises. Ordered spar2u Monday they called and said they mayonnaise is finished but they can give another brand. I said no because first of all the product was not out of stock on the app app and dedicated shop was Queenswood spar. Right so the lady said they can hold the order and call me Tuesday with an update. Tuesday come and no phone call, I called the afternoon 17:00 and the lady that should of called was off the Tuesday what a lovely suprise she did not arrange her responsibilities have been handed over. I mean they are in customers service but that's just my opinion maybe I'm wrong. The ladu from Tuesday promised to call Wensday no call, I then called again the afternoon to find out they kept me hanging on the line for 5mins not getting anyone. I eventually got to the stock department and the guy gave my number to the floor manager of Queenswood spar. Guys please we all need work but have training with them. We all need space to learn and want to learn. Right he will get back. Then a lady called and promised stock would of arrived yesterday late and they will send my package today at 5 pm. Can you guess no call no package. So Mr Manager or owner og the store are you not aware of what's happening in your on business or do you just not mind such service. Because if you don't need our money then please just say it. Close the doors or have a meeting with your staff. Realistically this is the worst service ever I have received. In the meanwhile I needed to buy mayonnaise because it's day 4. Stop spar2u at your outlet because you are incapable to meet the services standards and have no control of your whereabouts. Head office spar is this really the type of people you get to by in your business. Is this the type of service you would recommend to clients and providing it to the best of your abilities. This is unacceptable and money has been sent right away of the order. We cannot come to spar and pick items and only pay for them in 4days. Go back to the drawing board this is not working.
0 replies
7 months ago
Worst service and expectations set from takealot
Why does it say next day delivery and once you proceed then your delivery gets moved to a weeks wait this is false advertising and wrong expectation set for clients. The worst service ever and empty promises
0 replies
10 months ago
Worst Experience with FNB
Good Day I am writing to formally express my deep dissatisfaction with the handling of my recent credit card upgrade and its subsequent impact on my financial profile. After receiving multiple calls and app notifications encouraging me to upgrade my Aspire Credit Card to a Premier Credit Card, I eventually agreed, under the assumption that the process would be seamless and that the Aspire account would be migrated accordingly. To my surprise, I have now been issued two separate credit cards on the FNB App — both Aspire and Premier — each reflecting separate credit limits. This effectively doubled the total credit exposure on my profile without my consent or proper communication from your side. This error has now had serious implications. I recently app**** for a "Future Use" facility on my home loan and was declined due to affordability issues. The system shows a repayment of R8,000/month, which is incorrect and inflated due to the duplicated credit accounts. It appears that my available credit now reflects a R160,000 exposure, which is completely inaccurate and directly caused by FNB’s mismanagement. It is extremely disappointing that a bank so proactive in marketing its products is unable to manage the client relationship with the same energy when things go wrong. I trusted FNB with my finances and now find myself penalized due to your internal processing errors — something that could damage my credit score and long-term financial planning. I request the following actions immediately: A full investigation into the duplicate credit card issue. Immediate correction of the total credit exposure on my profile. Re-evaluation of my “Future Use” application based on corrected data. Confirmation in writing that this matter has been resolved and rectified with the credit bureaus, if applicable. I trust that you understand the gravity of this matter and will respond accordingly. Sincerely,
53 replies
12 months ago
The worst experience
I am writing to express my extreme dissatisfaction with the recent handling of my insurance claim relating to roof damage at the property I purchased through FNB just four months ago. When I bought the house, FNB conducted an assessment, and no issues regarding the roof were reported to me. After a recent storm, however, the roof began leaking and subsequently damaged the ceilings. I logged a claim with your insurance division, and an assessor was sent to evaluate the situation. To my dismay, the assessor failed to conduct a thorough inspection—he did not even enter the roof cavity. His report claimed the leak originated from strut 3 at the end of the roof due to loose *****s. However, this is incorrect. The actual leak source is from strut 2, well inside the roof, which clearly indicates the assessment was superficial and flawed. As a result of this careless inspection, my claim was rejected. It is completely unacceptable that the outcome of a legitimate claim rests on an inadequate evaluation. It appears that the commitment shown during the sales process does not extend to the claims process, which raises serious concerns about the reliability and fairness of your service. I request that the claim be reviewed and that a proper, independent inspection be carried out. I also expect written feedback on how such a flawed assessment was allowed to dictate the outcome of my claim. I await your urgent response. Sincerely,
58 replies
14 months ago
Worst experience just property moot
Formal Complaint – Poor Service and Mismanagement of Rental Property just property moot. I am writing to formally express my dissatisfaction with the service provided by Just Property Moot in managing the rental property. The experience has been frustrating and unacceptable, and I believe it requires urgent attention. The tenants you placed in my property only paid half of their rent and then vacated the premises. Just Property Moot was entrusted with handling all rental payments and fees, yet this situation was not managed properly. When I initially engaged your services, your team was eager to assist, but once problems arose, communication became extremely slow and unresponsive. Despite multiple follow-ups, I have had to repeatedly request feedback, often waiting weeks for a response. The agent handling my case has taken days to reply, and even when he did, he assured me that the principal would send the necessary documents related to the tenants—yet I have still not received them. After further follow-ups, I was informed that I needed to highlight costs on slips for repairs, despite previously being told that the matter had been finalized and that confirmation would be sent to me. This lack of accountability and contradiction in communication is completely unprofessional. I trusted Just Property Moot to manage my asset responsibly, yet I have received nothing but delays, empty promises, and poor service. This is not just a matter of inconvenience—it concerns hard-earned investment. They need to be reported to the PPRA
0 replies
14 months ago
Mr Price home Jakaranda worst experience
Dear Mr Price Home Customer Service, I am writing to express my disappointment with the customer service at your Jakaranda Centre branch. My family and I visited the store recently, and from the moment we walked in, we felt unwelcome. Upon entering, a staff member was stocking shelves and did not greet us. Instead, she looked at us as if we were a bother. Later, while browsing the kids' bedding section, my 3-year-old climbed onto a display bed. While we acknowledge that this was not appropriate, my husband was on a work call, and I was carrying multiple items to purchase. Instead of politely addressing the situation, the staff member reacted angrily and displayed a poor attitude. Additionally, when we proceeded to pay, the staff at checkout were also rude and unfriendly. It was clear that customer service was not a priority for them. Retail employees should understand that customers are the foundation of the business. If the presence of customers is seen as a disruption, then perhaps clearer policies should be in place or better training provided to ensure a more professional and welcoming experience. I wanted to buy extra items at Mr Price home but would rather find a retailer that values clients I hope you take this feedback seriously and address these service issues with your staff. How Mr Price Home plans to improve the customer experience at this store.
53 replies
20 months ago
The Outsurance consultant called to do a quote
The Outsurance consultant called to do a quote. What a pleasant experience it was, she was so helpful and also had a good laugh the best ever. She made me join because her service was excellent and had the best attitude towards customer service. This is what I'm talking about just give me good service I will definitely stay around. Thank you
53 replies
23 months ago
Worst company and taking peoples money
The worst service taking peoples money for spar2u Since March no refund for goods and no one gets back to a person
0 replies
24 months ago
Worst ordering services
The worst delivery system, I have ever encountered. I'm still waiting for my refund I order on the 10th of March 2024 and they did not have some of the things I needed to be credited after complaining they said on the 10th of April the refund will take 7to 14 days that the refund reflects. Ita the 8 of May 2024 no refund and the person who communicated with me just ignores my emails and just replyed after I sent them an email again 7 to 14working days. Why is this such a mission impossible to refund a client or does spar have attitude to say if you snooze you loose so the money means nothing to them of clients
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)