MS
Mickey S
Active since Jun 2020
5
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Reviews
5 reviews65 months ago
NOT RECOMMEND - READ FULL REVIEW!!
Good Morning/Afternoon ((PLEASE READ)) I would not recommend CM Removals for anything. Be careful as you are not covered by insurance for almost everything. Not for your tv, computer, crates, artwork, guitars everything like that.. So it's a waste so they can break everything and nothing will be covered. The biggest thing of all We are so disappointed with the service after most of our stuff was covered in dust, and some of our stuff has been damaged or broken. First of all they blame us for taking a pass through the mountains that we didn't know about as its out first time here, we took it ourselves as we did not know about that. From there handling the furniture etc was very hard handed when they got here to offload. Our landlord was there to check everything and help us to move in, as we all were tired after being awake for so long as the truck was late for picking up (3-4hours late) and dropping off (3-5 hours late). After they said we have to be at the receiving end we did not sleep for more than 33hrs. So yes we all were tired. Then we were not allowed to take pictures of the broken stuff because he has to try and fix it. Then one said after dropping my brand new computer just bought before the move a few times rolling in the truck, that he is an IT guy and that the computer is not broken that in fact it then was broken, so now I cannot work as I have to do edits from my computer. So no work no pay. The other computer has been badly scratched. Most of our sealed crates are broken the lids. When the truck was opened most of the stuff fell over on top of things so we don't even know what more stuff are broken inside the crates even some of then we said breakable stuff and this way up was upside down. Also being rude to our landlord for helping us moving things around was unacceptable!! But what got me the most is we asked not to come inside our bedroom and then one guy came in and we asked please get out he just walked straight pass us looking at things inside the room. We asked multiple times to leave and then started arguing with us and harrassed us and took long to leave he only left after our landlord helped us to get him out of our bedroom. This is unacceptable and we do not appreciate the amount of stuff that's been damaged and broken. We have been awake since 06:00 on Thursday. We were told that they will take 12 hours, so no time for us to sleep, drove right through the night, waited for them for an exceptional long time and no communication to us as we could have at least slept for an hour or two. Multiple times we stated that we were tired, we were all tired, and it's not a time for a discussion and arguing , and it was not respected. If your staff is that over tired and over worked it needs to be looked at. But we should not, no one should be exposed to that type of behaviour and harassment. You have send us an invoice, we paid full amount immediately. You send us an additional amount, we paid immediately. So why were we treated in such a manner? Why was our stuff and landlord treated with such disregard? I would definitely not recommend this company at all. Also please make sure that you have additional insurance cover on everything as CM Removals do not pay for anything if you choose to use them. And make sure to read the contract in full. Also have everything on email on black and white not phone calls. Also print out the contract and let them sign it as they guys "Looses the contacts out of their window" Regards Mickey
56 replies
68 months ago
WiFi
So, for about 3 weeks now we barely had signal. We have to reset our modem every 10 min and hope to get signal. If we have signal it takes about 3 days to download 1g. We are using our own data as we work from home due to no signal. We are looking at canceling because why do we have WiFi if we can't even use it when it's needed? We only have WiFi some night from midnight to 5am in the morning so why do we have unlimited WiFi 24/7 if we only have WiFi at off-peak hours? Please fix the problem?? This is not right?? Contact me urgent please!
53 replies
71 months ago
Slow internet
Download speed 0.6mbs Upload speed 0.3mbs It's veryyyyy slow can't even open Google or refresh my emails it's so slow. Our router also now has to stand outside to get a bit of signal and only one device per house otherwise there's no signal please advice on what we can do? It was fine for 1 day perfect signal all over the house now you have to be next to the route to hope to get something. Please phone me urgently!! Michelle Starke
210 replies
71 months ago
Communication Fail delivery fail
As per telephonic conversation with rain, we would have received emails and a phone call this morning to confirm our delivery of the simcard. We have not yet received any communication FROM Rain or Ram. No parcel number nothing! How are we suppose to work and pay for a service if we can't work and get money. No work no pay!! I took off today as they said delivery will happen today! I am very unhappy and disappointed in this service.
210 replies
71 months ago
3 weeks no delivery
I don't want to post anything bad. BUT GUYS COME ON!!! I haven't worked a day since lockdown. I got an opportunity to work from home just need Internet. I get the unlimited 4g WiFi to start work. But it's been 3 weeks already and I haven't received a parcel number absolutely nothing!!! I am very upset with this service especially in lockdown when people need it the most and supporting the services. Please just get back to me ASAP or something! I'm not paying for a month I haven't used it...!!
105 replies
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5 (100%)