KS
Kanya S
Active since Jun 2020
4
Reviews
0
Industries
Reviews
4 reviews12 months ago
Very disappointed and distraught, you've lost a customer
On Friday the 11th of April I asked my sister to go buy a rainbow number 7 helium ballon at Cardies inside Mall @ Reds Centurion for my daughter's birthday which was the following day. She got the ballon just after 3pm in the afternoon, we did a bit of shopping and went home. We got home, neatly tied up the ballon and within an hour or so it just burst on it's own. I woke up the morning of the party and went back to the store to request a replacement. I was told it's against their policy and that they cannot assist. This experience almost ruined my daughter's party as you can imagine how devastating this was for her and me. I was given a number to call which is still on voicemail. My thing is, if maybe my daughter was playing with the balloon I would fully own up to her possibly causing the burst. But in this instance nothing happened, the balloon burst a few hours after being bought before we could even make it to my daughter's party. I am truly distraught, atleast sell us good quality products if you are going to be instilling such policies, not this cheap quality that we were sold.
0 replies
18 months ago
HELP!!!
I am so frustrated, 2 full days without internet connection and I work from home full-time. This is really disappointing, support line is ringing non stop and no one is answering my calls. I have already paid for next month's bill aswell and I am left hanging. Please help
0 replies
34 months ago
Stay away from Mix Telematics
I am very frustrated with this company!!!! I have a tracking device installed with them that comes with Roadside assistance, towards the end of the last year I had a flat tyre and requested Roadside assistance. The agent assisting me incorrectly logged my request as a fuel assistance instead of Roadside assistance. They listened to my call recording and confirmed that the agent made a mistake. Now I have an outstanding balance of over R1000 with them for fuel that I never requested nor received. I have been calling their customer service line non stop since December 2022 to rectify the error and update my account, but all my efforts have been fruitless. Their customer service is horrible, I will be put onhold for long periods of time and transferred from one person to the next then my call will be dropped. Worst part is that my "outstanding" account has now been handed over to debt collectors and I am being harassed from 7am until late at night by debt collectors. I called their customer service line again, the lady I spoke to asked for my names and contact details and advised that someone would call me back to assist in resolving my account. It's been 3 weeks now of complete silence, I haven't heard from them. They also debited my monthly payment twice this month, I have decided that I am canceling my subscription with them. This is completely unacceptable
106 replies
67 months ago
A very happy customer!!!!
I am a very happy customer, I lost my phone and put in a claim with Pineapple. I was assisted by Bianca and Neo. Neo went out of his way to accommodate my situation and even called me after hours so that we could finalize my claim. I was really taken aback, he was very patient with me & my husband. I remember he had to go attend a meeting at his child's school & called me back after 7pm, that for me spoke to the level of commitment he has with his job & made me feel valued as a customer. I still plan on calling him to personally thank him for all the help, he really won me over and I am recruiting all my family & friends to insure their valuables with Pineapple. My claim was approved and money was paid into my account within 2 days. I'd like to thank everyone at Pineapple who assisted with my claim, especially NEO. He took customer care and service to a whole new level.
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)