ZS
Zuleiga S
Active since Jun 2020
3
Reviews
0
Industries
Reviews
3 reviews60 months ago
Terrible Customer Service & NO ORDER Received To Date!
The customer service is putrid! I placed my order 2 weeks ago, and zero communication about my order. After several mails (MIGHT I ADD their automated email when placing an order says you can reply to that very mail if you have queries and when you do you get a checky response from the design team 9 DAYS LATER telling you to email to the "correct" email for queries and not this one, and still zero feedback ) Maybe you should much better communication in place and not have that stated on your confirmation emails. Their Whatsapp Line constantly tells me a different story for the past 3 days, that they will get back to me with tracking details AND NOTHING. My sister followed up for me too on Instagram and they had the complete order wrong. How do you get an order wrong when you're given the correct order number?? When I commented on their Tiktok page under the item I ordered, they removed my comments. It is very clear to me that they are very unorganised, rude and take ZERO pride in their customer service. First and very last time I order from these people. I would NOT recommend. I truly feel that is prefer a refund! But I can't even get that because getting a response AND a truthful response from these people is impossible! Disgusting.
0 replies
62 months ago
Wonderful Service from Mark Steyn at MTN Tygervalley
I just want to say THANK YOU for the great customer service MARK STEYN at MTN Tygrrvalley Store , Western Cape. Since the Lockdown and COVID hit SA. Mark has assisted me online within a few minutes! Today I had an issue with billing and I just popped him a Whatsapp and within minutes he sorted it out. Thank you for always being so friendly and helpful. I think MTN should reward this man!
0 replies
71 months ago
Thank You Berny!
Such excellent and informative service from Bernard aka Berny! Thank you so much for being so kind and patient since yesterday! And being so graceful and answering every little question I had. You made joining Dotsure so wonderful. I’ll be calling him directly if I need assistance with anything. What a great guy! Always treasure employees like this! It’s rare to find excellent customer service and someone with a passion for people ( and pets ) . Thank you again, lots of love from Zuleiga and Blu . ❤️❤️❤️❤️
105 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)