Active since Jun 2020
Overall the Reception & Parts department is top, but the Workshop is terrible. I recently enquired information on torque settings on my Isuzu engine's top bolts and the workshop manager, Louis Olivier, told me he will not give me the information because it is classified... I went on phoning Isuzu in Bethlehem and they helped me with the settings without any fuss. I will buy my next Isuzu @ the Bethlehem branch. I will even drive to Bethlehem to service my bakkie, but the workshop in Bloemfontein will not see me again...
Part department staff is non existing. Walking is here with no one to help. Manager is just as useless tell me to just wait.
This is the worst experience with any company I've ever had - even Telkom is better! I struggled for 53 minutes to get hold on the Bloemfontein Branch with no success. I've phoned the Johannesburg Branch, they gave me 5 different numbers to phone - only one was answered, and that was from the Welkom Branch. The 3rd time I phoned the Johannesburg Branch they kept me holding for 11 minutes, the I hanged up... This is the last time I use The Courier Guy - they are a useless...