JD
Jackie D
Active since Jul 2020
3
Reviews
0
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Reviews
3 reviews26 months ago
Don't use Clear Fix Electrical
I hate having to write bad reviews about people who are simply trying to make a living but how hard is it to do business with integrity and to honour the work clients pay you for? The first two times I used Lloyd, I found him a little pricey but his repairs worked and he helped me quite quickly so I let the cost go. My most recent experience however has been nothing short of horrible. I called him to assess a dishwasher he had worked on previously, he was there either same day or following day, told me the water pump needed replacing, gave me a quote, I gave him the go ahead, the quote changed to a higher price apparently because he had initially sent me the wrong quote, I let that go too, he replaced the part and requested immediate clearance of payment the same day, which he has always done and I find quite weird, but I let that go too. I was unable to test the DW on the day he "repaired" as we were load shedding. The very next opportunity I got I tested it and it leaked water all over the floor and tripped the earth leakage. I immediately let him know and for the next two weeks, after numerous requests to sort it out, he told me his car needed the clutch to be replaced and he was unable to come to me. Finally when his car was in working order again I continued go call him, every time I reached him he told me he'd come tomorrow or some time in the future. He never pitched and he never called to explain why he hadn't pitched. It's been more than 4 weeks now and I've realised I wasted R2950 on a dishwasher repair that is absolutely useless to me. Please stay away from Clear Fix Electrical. There are other people out there more worthy of your support.
0 replies
62 months ago
Bitterly disappointing experience with Netflorist!!!! Order Number 105136307
Almost don't know where to start...bitterly disappointing experience with Netflorist and deplorable lack of concern, accountability and customer service. In a nutshell...I ordered a gift to be delivered to someone in CT as a thank you and a happy Christmas...gift delivered and recipient sent me a pic of what was delivered...so many things wrong...candy cane missing from flower arrangement, roses looked old and droopy rather than fresh and perky as advertised, box of chocolates that were part of delivery never arrived (after I received message that my first choice was no longer available and replaced those with a second choice). As soon as I got back from my holiday in early January I sent an e-mail detailing my dissatisfaction with pictures of advertised vs delivered gift to support my complaint. I subsequently followed up with numerous calls and e-mails to a call centre agent called Carmen who I thought was helpful initially but then just vanished before problem was resolved. I then made fresh contact with call centre wanting to speak to a supervisor and asked agent I spoke to to please impress upon supervisor that I was already highly disgruntled and requested that a supervisor contact me soonest Nothing. Did that again. Again response was a big fat nothing - no call, no written contact. Out of desperation went onto their Facebook page and had a good vent. Got a response quite quickly asking for my order number...duly supplied...and guess what, nothing!!! Posted again on FB page and was asked to DM / inbox Netflorist - really???!! Did that and got nothing back. Tried to post again but this time I've been blocked. Unbelievable!!! Netflorist clearly knows I'm ****ed off but their response is to block me...?! I manage to post again on FB as part of another conversation and again I am asked to inbox them as these are the complaints they prioritise...?! I was away last week and I'm only responding to that post now, again with my order number. Netflorist's complete and utter lack of customer care and service is quite mind boggling. They clearly do not understand that they are actually in the business of delighting people with joyful gifts. As it currently stands they are nothing more than common thieves - I have paid for items which three months later are still to be delivered and I have had no explanation from Netflorist or attempt to rectify the situation. I really do think they should feel ashamed of themselves and if you, reading this, have any alternative gift delivery service to use, I'd urge you to take your chances with another company!
0 replies
71 months ago
From Hero to Zero
Zando used to be my absolute favourite online retailer. I would sing its praises every chance I got. Their website worked quickly and efficiently, it was really easy to get hold of a call centre agent, their call centre agents were the most clued up I've ever dealt with, able to resolve any problem in no time at all. I LOVED Zando and they had a winning formula! And then, I don't know what happened but some time before lockdown EVERYTHING WENT HORRIBLY WRONG! Firs thing I noticed was that they had changed the way their website worked. Suddenly it was one error or frustration after another over steps in their online process that were just no longer working. I have no idea who made the changes but whoever it was should be fired. I have had numerous issues since then, I have pleaded for a supervisor to contact me and I GET NOTHING IN RESPONSE! Grant Brown, if your mission has been to take this company from hero to zero, you have succeeded ten-fold!! I don't think I have ever experienced a company go backwards to such an extent and so suddenly. I wish you could experience what I've experienced. And if you had the decency to contact me I could approach a list of a hundred things that have gone wrong on your online platform- and I'd give this feedback to you for free if you would just ****** contact me! So sad that just when online retail is coming into it's own, this company, which was once such a pleasure to deal with, are going to miss out on the opportunity to take themselves to greater heights.
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