KK
Ketseletso K
Active since Jul 2020
2
Reviews
0
Industries
Reviews
2 reviews15 months ago
Candy attended to my call with utmost professionalism, Paid attention to my queries and resolved each one
Candy attended to my call with utmost professionalism, Paid attention to my queries and resolved each one. Thanks
53 replies
70 months ago
Poor service and communication
Whilst I’m happy with the products, The time it took to get it was ridiculously long. I was promised that the products would be ready a week from when I paid in store, however a week later I get an invoice stating that I owe them money, I asked for a corrected invoice and nothing was received, which I believe delayed my order being placed with their supplier on time hence, it took about a month for my items to be ready. The communication from the store was lacking and what irritated me the most was I had to continually follow up, the service I got deserves 0 stars, the two stars are for the products only. The manager and I communicated via phone and email, however, when items were ready for collection, they sent an sms, to an incorrect number I might add and didn’t bother to follow up with me, I sent an email only to be told the items were ready for collection days prior. I’ve never been this frustrated with a store before!
105 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
0 (0%)