AW
Anthony W
Active since Jul 2020
5
Reviews
0
Industries
Reviews
5 reviews21 months ago
Woodford provides superior Customer experience and speed of service
I have used all of the Car Hire companies in South Africa over the past 10 years - and more recently have used all of the major options. The Customer experience and speed of service at Woodford has consistently been significantly better than any other car hire experience over the past 12 months. Unfortunately, I have to sometimes use the red or green alternative for work purposes, but when I have a choice, Woodford is now my number 1 pick.
56 replies
47 months ago
First class service
I was a little concerned by some of the other reviews around this repair shop, but I was extremely impressed by their service throughout the process of having my car repaired. The regular updates via WhatsApp on how my car was progressing were first class. My car was completed ahead of schedule. And I was allowed to leave my hire car with them overnight when I collected my car. And my car seems as good as new. Really top notch service. Great job!!
0 replies
47 months ago
First class service
I was a little concerned by some of the other reviews around this repair shop, but I was extremely impressed by their service throughout the process of having my car repaired. The regular updates via WhatsApp on how my car was progressing were first class. My car was completed ahead of schedule. And I was allowed to leave my hire car with them overnight when I collected my car. And my car seems as good as new. Really top notch service. Great job!!
0 replies
69 months ago
Supersonic and its Call Center Fail Time and Time Again
On the 11th of July I wrote a review of a horrific experience with the Supersonic Call Centre over a 10 day period. At the time I was soooo frustrated that I cancelled my subscription - as there was no resolution in sight. I was told I would get a call from Customer Services w.r.t. my cancellation. This never happened - and I assumed after my service started working again (based on my first HelloPeter complaint) that the cancellation would not go through - but it did. On the evening of 29 July (which is not the end of the month), my Internet was cut. I phoned the Call Centre on the afternoon of 31 July and was told that my subscription had been cancelled - and I asked for it to be reactivated. My account had a credit of over R1000 with Supersonic. so financially there was no issue reactivating the account. It is now the morning of 9 August - 10 days later - and I am still not connected. I have had two CAS (Case) numbers provided to me - once again spent hours on the phone to the Call Center - had all sorts of promises made to me about connectivity being restored - and still nothing. On Friday evening I was put on hold by a Call Centre Agent - and 50 minutes later I was still waiting. I phoned again and was promised a call back before 10pm by the Call Center Agent - no call back. Yesterday morning I spoke to an agent named West at the Call Center (who told me I could not speak to his manager Kumen) but told me I would get a call from a technician before 10 pm last night - I did not receive a call. This morning (7.41 am) I was told that I would have my re-connection within 15 minutes - that didn't happen. I phoned again and was promised a call back by 9.30am. That deadline has also passed - no call back. What is scary about this situation is that in the past 1 month there have been in excess of 15 pages of complaints (not complaints, 15 PAGES of complaints) on HelloPeter about Supersonic and its service. Every HelloPeter response seems to be managed by Sandra. It has become clear that the Supersonic Call Center is not being supported by a "proper" enterprise-grade Call Center system. Every time a call is transferred to a new area of the Call Center, I have been requested to provide my ID number again, and again, and again. Enterprise-grade Call Center solutions transfer not only the call but a link to the Customer account details associated with that call. This does not happen with the Supersonic Call Center. Also, it is clear that there is no ability to escalate a call within the Supersonic Call Center process - many/most Call Centers allow you to speak to a Supervisor - this is not possible with Supersonic. So Sandra, this is a request to resolve my current issue - you have my money (again) - and I have no service (again). But more importantly - how do you explain the absolute deluge of unhappy Supersonic customers who have lodged complaints on HelloPeter in the past month? It is getting worse - not better. Surely someone inside MTN has to be informed about this - and surely something has to be done about this? Someone at MTN needs to step up and be honest with Supersonic customers as to why we are in this situation - and what MTN is going to do about it (or not do about it) - and why Supersonic and MTN think it is OK for customers to be treated this way. I look forward to your response.
53 replies
70 months ago
Supersonic Customer Service (and especially their call centre) are worse than pathetic!!
I have been using Smart Village - and subsequently Supersonic for two years with no major issues (other than the fact that their speed claims and what I have contracted never got close). I have had reasonable fiber speed for the past 2 years. 3 days ago my Internet connectivity stopped - around 9.30 on Wednesday morning 7 July 2020. On Wednesday night I spent 90 minutes in call queues trying to speak to the call centre. After waiting for 30+ minutes I eventually spoke to someone who put me on hold and never came back. I called back - after another 30+ minutes I spoke to another call center agent who informed me that my Internet should be restored by midnight. Didn't happen. On Thursday night I called again - only 25 minutes of waiting in a call queue. I eventually spoke to someone who told me they would get back to me within 20 minutes. Never heard from them again. Roll on Friday evening. Back in call queues trying to speak to their call center. After 38 minutes I am at number 4 in the queue - and get cut off. I call back, get to number 1 in the queue —and get cut off. Call again - get cut off. So instead of trying to talk to Techie support I now try to talk to option 4 for financial issues. Eventually I speak to Noma - who can't hear me and cuts my call. I phone back still in call queue and speak to Noma again. We get cut off - she doesn't phone me back. Bottom line: If I could give the Supersonic Call Centre a rating it would be a Zero!!! There is no Service. They promise to call back and never do. I have spent over 4 hours holding on in call queues over a 3 day period - and am no more enlightened as to why my Internet connectivity is still not working. The MTN chatbot is equally useless - telling me there is no issue with my service - it may be one of Supersonic's sub-contractors who has a problem (but doesn't tell me who they are or how to contact them). I will cancel my account with Supersonic regardless of whether they now restore my Internet connection - or not (which currently appears more likely).
315 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)