SL
Stacey L
Active since Jul 2020
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
Would not recommend Defy - Washing Machine
If I could give 0 stars I would! I bought a new washing machine in June 2025. It has been repaired twice. The first time I was without a washing machine for 2 weeks, the second time I was unable to use it as it was leaking and it took them over 2 weeks to repair. It is now leaking again, and still having the same problem as the first time it was repaired. I was told 3 weeks ago that it will be replaced and it still has not happened. I will NEVER purchase a Defy product again.
45 replies
20 months ago
Poor service
Placed an order on the 14 August. After me contacting them on the 20th, I was told they had to cancel the item and I will receive a refund in 3 - 5 business days. On the 26th, I contacted them again and received the same message. 2nd September I called in to find out what was happening. There was no record of a refund being logged!
210 replies
33 months ago
Never again!
I placed an order in June. It never arrived. I was told I will get a refund, which I am still waiting for! Noone responses to emails anymore.
155 replies
71 months ago
Refund
My refund was submitted by an agent on the 14 April 2020. I was originally told the refund will take 6 -12 weeks. I still have not received the refund and no emails are being replied to lately.
252 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)