TB
Twan B
Active since Jul 2020
3
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Reviews
3 reviews50 months ago
SHOCKING SERVICE FROM BENONI MEDICROSS
In Oct 2019 I went to Benoni Medicross to see Dr Goosen as I was not well. I am new to Jhb so went to a medical centre close to where I live. I was sent for a Covid test and it was positive. From here on in to get any assistance from the Doctor was more than frustrating and tough. Eventually I had to call my Doctor in Richards Bay to assist. The Government was calling me weekly which I found somewhat impressive. It seems that patient priority is not one of Medicross priorities. There was an issue with the Covid claim number and this was dealt with. I was then emailed and told that I owe them money, after consulting with my medical aid, Medicross had the wrong code and I was assured this was sorted out. We are now more than a year down the line and I receive a call from Vericredit (Anna) 0871065177 and told I have been handed over. I was shocked that a third party was calling me for money when Medicross knows where I work, where I live and what my number is. After calling Monique Gous (one person who took the time to help) from Medicross on the 11 Feb 2011, she sent me a statement confirming that I do not owe any money. Yet today, a week later, I get another call re money I owe Medicross. I find it poor customer service that no one has bothered to call, clear my name or apologise. Is this issue still pending. I have no cooking clue but what I do know is that I will never go back, and or refer Medicross to any one. The care and attention to what matters is not there
0 replies
64 months ago
SUB STANDARD & SHOCKING SERVICE FROM SEAN BARNARD - POOL AND SPA
Sean Barnard from One Way Pool & Spa in Kempton Park came as a referral to me by people that I trust. I was confident in this man offering me old fashioned, honest service. When I met him his service was great and he truly appeared to be on top of his game. I wanted to support his business. I paid him in full and upfront for a new pool light, new fiberglass lining of my pool, including fiberglass mosaics as well as a brand new net. After numerous WhatsApp's and calls to him my pool is unfinished. There is a mark at the bottom of the pool that needed to be moved as well as on the light and the new net has never been delivered, nor fitted. I have given him lots of opportunity to have a conversation with me and to complete the job. If he has run out of tin, I offered to assist with paying for any material he needs. He has not had the decency to call me and the job is unfinished. He has done a runner and I am honestly frustrated by his absolute lack of ethics.
0 replies
70 months ago
UPSET CUSTOMER
Having been involved in the mobile industry for 15 yrs, it is dispiriting to experience today''s mobile transactions. I ported from Vodacom Richards Bay to MTN 15 months ago. Vodacom was not competitive in their offering on the amount of airtime and data I needed. Ten months down the line, out of the blue I receive calls stating that they are handing me over for an amount of R211.93. This is for airtime allocated and not used (apparently). No one can clarify. The Richards Bay people know me, yet no one called me to say there is an issue. I specifically asked when settling my account if there was anything else. As someone who is proud of my own brand name I find the shocking service and lack of people care and engagement more than disappointing. I have paid this amount, but if this was my business I would have credited the customer and followed up with a call. A small amount which is insignificant in the bigger business picture.
158 replies
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