JN
Joy N
Active since Jul 2020
2
Reviews
0
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Reviews
2 reviews13 months ago
Urgent Refund Request – Double Payment for Shuttle Booking
Dear Limetime Shuttle Team, I am writing to formally request a refund for the additional payment I was forced to make for my trip from Centurion to Nelspruit. I initially booked the shuttle for March 28th, 11:40 AM (arrival at 16:20) and, due to unavoidable circumstances, I was unable to make the trip at that time. I immediately contacted your team via email and phone, following your stated policy for rescheduling. As per your terms and conditions, a date change more than 24 hours before departure requires only a R50 fee. I followed the correct process, yet when I arrived at the pickup station, I was told I had to pay again. This is completely unacceptable, especially given my multiple attempts to confirm my rescheduled trip. I initially paid R494.70 for the trip, and today I was told I need to pay R510 again just to travel. This means I have paid R989 for a single trip that should have cost only R494.70 + R50 rescheduling fee at most. I request an immediate refund of R497.70, as I have already paid more than necessary according to your policy. I have attached proof of my payments and all communication regarding the rescheduling. I expect a response and resolution within 7 days before escalating this matter further. Looking forward to your prompt assistance. Best regards, Joy Ngoma
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70 months ago
The worst delivery service I have ever encountered on multiple occasions
Terrible customer service and delivery service. For the second time I have been charged for a delivery from Nandos that was never delivered. When contacting Mr Delivery they respond by saying they do not offer refunds on purchases not delivered to customers. I paid over R200 including a tip for the driver and never received the food. When I contact the via email with images I then have different people from Mr Delivery sending me emails that they are investigating and never getting back to me. The worst delivery service I have ever encountered.
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