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Renee S
Active since Jul 2020
2
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2 reviews46 months ago
Disgust
I have never been spoken to and disrespected this way by someone I ordered food from in my life. I ordered food from the app and apparently the drivers are scared of driving to my area. Which is a problem because they won't even meet me on a spot to get my food. So while I am trying to work out some sort of way of getting my food from them I ask to speak to the manager of the KFC Tokai branch. This woman named Nicole Simmons come on the line and tells me without taking a breath what she going to do without me even getting to finish my sentence that I was half way in. Now I work I customer service myself and I know that if a customer is speaking you wait for the customer to vent or at least finish what he or she is saying and not speak over the person on the phone because that irritates the customer even more making the situation worse than what it was. I was not upset at all when I asked for the manager.... all I wanted to do was to find out if there was a way for me to get to the furthest point for me to meet the driver if he is so scared of coming into my area. Nicole very abruptly and rudely spoke over me every chance she got making me want to swear at her on the phone but no matter how many times I told her to wait till I am finished even asking my question she kept raising her voice at me and speaking over me. I was telling them that I work and live far from a KFC and a voucher of over R300 is not going to help me because I paid the money from my bank card and that I can't then use the voucher at any other shop but a KFC. The one thing I know is that I will never buy anything from a KFC again because of the lack of service I had gotten from the Tokai store manager. I wanted to ask her where i could meet the driver and she then told me she doesn't know where the Retreat station is. Baring in mind that the station is on the next corner from the store. I tried to compromise with her and get the issue sorted quicker rather than stretching the situation but she wouldn't have e any of it telling me that she will escalate the matter to the customer service team who will get into contact with me. At the end of the day.... KFC needs to think and train the people properly that they have representing the store o site and over the phone. The lady before mentioned that they have been getting slit of complaints for the drivers not going into the areas the deliveries must go. Being rude and having no customer service is the worst thing u can have if you are representing the store as well as the brand. I would like to know what will happen going forward with people who is making sure that the store and or the brand loses customers due to the lack of respect the people working for them has for the people paying their salaries. I am utterly disgusted and I would like feedback on this or I will make sure this complaints goes higher up.
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70 months ago
Useless webafrica
I had my fiber installed on the first of this month. Apparently there debit dates is the same day. I think my fiber was on for a little over 1 week... Less than 10 days and its off again. Been trying to get hole of them for the past week with no avail. There webchat is useless, calling the number they have listed doesnt work. I paid for a month, my debit should then have been on the first of august. I dont even know if that is the reason why i dont ha e fiber now. Bt it was live for less than 10 days when i paid for the month. They were quick to mail me every day after i placed the order till i paid it and then silence. No follow up t's and c's. No explination of what will be happening moving forward even though the last mail spoke about a mail that i am still waiting for. I have no fiber... Imagine i used it to work from home? Red flashing light for almost 2 weeks. But i got another mail telling me to pay for another one that i did not order. I am sorry i chose them honestly
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