EJ
Ezmerelda J
Active since Jul 2020
3
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0
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3 reviews41 months ago
Poor Customer Service from Benba Motors
On 16 November 2022 I took my Mahindra XUV to Benba Motors, situated in Voortrekker Road,Goodwood, Cape Town, for a 140 000km service. I was informed by the lady who does the workshop bookings that the vehicle required a new oil separator. I initially indicated that I would replace it next month but subsequently informed her later that day that I decided to replace it. We agreed that it would be done on the 17 November 2022 since the job required time. On 17 November 2022 I was advised that the vehicle was ready for collection. When I collected the vehicle and drove it from the business, I smelled what seemed like the smell of diesel. I alerted my husband to this who surmised that it was probably as a result of the work that was done and that it was probably nothing to be concerned about. However, the following day, on Friday 18 November 2022, I noticed a leak of what I thought was oil/or diesel. I then immediately sent Benba Motors a WhatsApp message(after hours) informing them of the problem. I received an automated response indicating that I should contact them during office hours. I realized that the leak was as a result of poor workmanship and advised them that same evening to collect the vehicle from my home. I decided to ask a mechanic to check where the leak was coming from. He confirmed that we should wait for Benba motors to inspect it. However, on Monday 21 November 2022, the lady at the workshop, Carka, sent me the following WhatsApp message: “Good morning Mrs Amon, I will have to insprect the vehicle to see where the oil leak is coming from. I did report on the EGR that is blocked and could be the cause of the oil leak. We did not have stock of the part, as discussed with you. We unfortunately do not have the service of fetching the vehicle or sending someone out to your house to assess the oil leak. The vehicle will have to be brought to our workshop. Regards Carika@Mahindra Goodwood” I responded by stating that I never experienced any oil leak prior to handing over the vehicle for a service and that they created the problem, therefore they must collect it from my home. I also expressed my concern that the vehicle may combust. This person also told me when I voiced called her that they will be doing us a favour by collecting the vehicle. I was furious with her response and proceeded to contact her manager, Craig/or Greg who said sorry “she just used the wrong words”. He was obviously defensive about her conduct. They eventually sent one of their technicians to have a look at the problem and a second technician to collect the vehicle on 21 November2022. Whilst the technician was at my house, I also had a mechanic and friend present. Together the first technician and my mechanic inspected the vehicle and pointed out the location of the leak. The problem was identified as the overflow pipe which had broken off and spilling diesel. The pipe was broken off close to where the oil separator was installed. I pointed out the diesel spills and took photos and a video of the leaking overflow pipe and diesel spills. Thereafter I sent these images to Benba motors and requested them to clean up the diesel spills. Whilst they fixed the overflow pipe, they refused to clean up any diesel spills from my driveway. I also requested a written apology from them, which they have failed and/or refused to provide me. I am extremely disappointed and exasperated at the service received from this Mahindra agent. I have purchased and driven 3 brand new Mahindra vehicles and although I was looking forward to purchasing a fourth vehicle, have as a result of the conduct of the agent, decided not to do so.
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66 months ago
Sneaker brothers are suspected of selling counterfeit goods
Although delivery was quick, I discovered that they are selling counterfeit sneakers. I recently bought a pair of The Air Jordan 1 sneakers. When I questioned the authenticity of the sneakers I received no reply. The fact that they do not give their physical address is also another sign that they don't want to be found. I have decided to report them to the National Consumer Commission
0 replies
70 months ago
Unethical Wish business practice
In May, I placed an online order for a bedding set from Wish. I have still not received it. For more than a month their tracking app indicates that the item was delivered in SA on 05June 2020. Their is no way for me to query this on the app. They give due dates for delivery which they extend before the date arrives. My email queries are ignored when I indicate that they should cancel the order and refund me. I am absolutely livid
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