BM
Benba Motors Goodwood
Unclaimed Business
BM
Benba Motors Goodwood
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
May '25 - Apr '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Benba Motors Goodwood
Benba Motors Goodwood has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Benba Motors Goodwood across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJE
Jarred E
1 reviews | Active since Jan 2020
19 Mar 2026, 08:28
GREAT EXPERIENCE MAHINDRA GOODWOOD
Rico assisted us with a 3xo when I was struggling with other branched, he was quick and I had the car the same week. The process was smooth and he let me know every step of the way that we had progressed up until and even after collecting the car.
Helpful (0)
|Replies (0)JE
Jarred E
1 reviews | Active since Jan 2020
19 Mar 2026, 08:28
GREAT EXPERIENCE MAHINDRA GOODWOOD
Rico assisted us with a 3xo when I was struggling with other branched, he was quick and I had the car the same week. The process was smooth and he let me know every step of the way that we had progressed up until and even after collecting the car.
0
Replies (0)SC
Simnikiwe C
1 reviews | Active since Jan 2020
21 Jan 2026, 10:10
Unhappy
Im so upset I went to BP garage in Goodwood Capetown for fuel and I asked the attendant to also check water for me and he appeared he did not close the lid and when I was on my way my car overheated and could not start I reported the issue to the garage they asked me to bring the car they checked their footage they checked their receipts as well they confirmed that indeed the can see the attendant opening the car but can not really see if closed it now my issue is them asking me to pay for the parts and engineering and them they will cover only the labour they are telling me they haven’t checked the car yet but they want me to agree to pay for parts and engineering …. Wheres the accountability in this? They have the evidence but still I must pay for theirs carelessness … I had no issue with my car at all now they want to shift the blame to me, I have spent money already for towing my car and getting school drivers as well since I don’t have a car
Helpful (0)
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Simnikiwe C
1 reviews | Active since Jan 2020
21 Jan 2026, 10:10
Unhappy
Im so upset I went to BP garage in Goodwood Capetown for fuel and I asked the attendant to also check water for me and he appeared he did not close the lid and when I was on my way my car overheated and could not start I reported the issue to the garage they asked me to bring the car they checked their footage they checked their receipts as well they confirmed that indeed the can see the attendant opening the car but can not really see if closed it now my issue is them asking me to pay for the parts and engineering and them they will cover only the labour they are telling me they haven’t checked the car yet but they want me to agree to pay for parts and engineering …. Wheres the accountability in this? They have the evidence but still I must pay for theirs carelessness … I had no issue with my car at all now they want to shift the blame to me, I have spent money already for towing my car and getting school drivers as well since I don’t have a car
0
Replies (0)MP
Marianne P
1 reviews | Active since Jan 2020
21 May 2025, 07:30
MWTY049583CLM
I would like to extend my heartfelt appreciation to MSure, MiWay Insurance Company, and especially Carika Benba Motors (Mahindra) for the outstanding service I received during my recent claim (MWTY049583CLM). My claim was submitted to MiWay on 12 May 2025 and was impressively approved the very next day. Carika from Benba’s Service Department promptly ordered the necessary parts, and my vehicle was repaired in no time. What could have been an incredibly stressful situation turned out to be a seamless and efficient process, alleviating my concerns about being without transport. The speed, professionalism, and support provided by MiWay and Carika from Benba Motors were truly remarkable. Thank you for your exceptional service—I look forward to building a long and prosperous relationship with you. Marianne Paxton
Helpful (0)
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Marianne P
1 reviews | Active since Jan 2020
21 May 2025, 07:30
MWTY049583CLM
I would like to extend my heartfelt appreciation to MSure, MiWay Insurance Company, and especially Carika Benba Motors (Mahindra) for the outstanding service I received during my recent claim (MWTY049583CLM). My claim was submitted to MiWay on 12 May 2025 and was impressively approved the very next day. Carika from Benba’s Service Department promptly ordered the necessary parts, and my vehicle was repaired in no time. What could have been an incredibly stressful situation turned out to be a seamless and efficient process, alleviating my concerns about being without transport. The speed, professionalism, and support provided by MiWay and Carika from Benba Motors were truly remarkable. Thank you for your exceptional service—I look forward to building a long and prosperous relationship with you. Marianne Paxton
0
Replies (0)MP
Marianne P
1 reviews | Active since Jan 2020
17 Nov 2023, 11:12
Service with a Smile
A huge compliment to Benba Motors (Mahindra Goodwood) on your truly remarkable staff and your service to clients. Whether it's buying a vehicle or servicing your car, their professionalism is unmatched. A specific warm thanks to Deon who initially sold me my vehicle and to Carika in the service department who is friendly, efficient and on the ball at all times. You guys impress me every single time.
Helpful (0)
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Marianne P
1 reviews | Active since Jan 2020
17 Nov 2023, 11:12
Service with a Smile
A huge compliment to Benba Motors (Mahindra Goodwood) on your truly remarkable staff and your service to clients. Whether it's buying a vehicle or servicing your car, their professionalism is unmatched. A specific warm thanks to Deon who initially sold me my vehicle and to Carika in the service department who is friendly, efficient and on the ball at all times. You guys impress me every single time.
0
Replies (0)EJ
Ezmerelda J
1 reviews | Active since Jan 2020
1 Dec 2022, 15:24
Poor Customer Service from Benba Motors
On 16 November 2022 I took my Mahindra XUV to Benba Motors, situated in Voortrekker Road,Goodwood, Cape Town, for a 140 000km service. I was informed by the lady who does the workshop bookings that the vehicle required a new oil separator. I initially indicated that I would replace it next month but subsequently informed her later that day that I decided to replace it. We agreed that it would be done on the 17 November 2022 since the job required time. On 17 November 2022 I was advised that the vehicle was ready for collection. When I collected the vehicle and drove it from the business, I smelled what seemed like the smell of diesel. I alerted my husband to this who surmised that it was probably as a result of the work that was done and that it was probably nothing to be concerned about. However, the following day, on Friday 18 November 2022, I noticed a leak of what I thought was oil/or diesel. I then immediately sent Benba Motors a WhatsApp message(after hours) informing them of the problem. I received an automated response indicating that I should contact them during office hours. I realized that the leak was as a result of poor workmanship and advised them that same evening to collect the vehicle from my home. I decided to ask a mechanic to check where the leak was coming from. He confirmed that we should wait for Benba motors to inspect it. However, on Monday 21 November 2022, the lady at the workshop, Carka, sent me the following WhatsApp message: “Good morning Mrs Amon, I will have to insprect the vehicle to see where the oil leak is coming from. I did report on the EGR that is blocked and could be the cause of the oil leak. We did not have stock of the part, as discussed with you. We unfortunately do not have the service of fetching the vehicle or sending someone out to your house to assess the oil leak. The vehicle will have to be brought to our workshop. Regards Carika@Mahindra Goodwood” I responded by stating that I never experienced any oil leak prior to handing over the vehicle for a service and that they created the problem, therefore they must collect it from my home. I also expressed my concern that the vehicle may combust. This person also told me when I voiced called her that they will be doing us a favour by collecting the vehicle. I was furious with her response and proceeded to contact her manager, Craig/or Greg who said sorry “she just used the wrong words”. He was obviously defensive about her conduct. They eventually sent one of their technicians to have a look at the problem and a second technician to collect the vehicle on 21 November2022. Whilst the technician was at my house, I also had a mechanic and friend present. Together the first technician and my mechanic inspected the vehicle and pointed out the location of the leak. The problem was identified as the overflow pipe which had broken off and spilling diesel. The pipe was broken off close to where the oil separator was installed. I pointed out the diesel spills and took photos and a video of the leaking overflow pipe and diesel spills. Thereafter I sent these images to Benba motors and requested them to clean up the diesel spills. Whilst they fixed the overflow pipe, they refused to clean up any diesel spills from my driveway. I also requested a written apology from them, which they have failed and/or refused to provide me. I am extremely disappointed and exasperated at the service received from this Mahindra agent. I have purchased and driven 3 brand new Mahindra vehicles and although I was looking forward to purchasing a fourth vehicle, have as a result of the conduct of the agent, decided not to do so.
Helpful (0)
|Replies (0)EJ
Ezmerelda J
1 reviews | Active since Jan 2020
1 Dec 2022, 15:24
Poor Customer Service from Benba Motors
On 16 November 2022 I took my Mahindra XUV to Benba Motors, situated in Voortrekker Road,Goodwood, Cape Town, for a 140 000km service. I was informed by the lady who does the workshop bookings that the vehicle required a new oil separator. I initially indicated that I would replace it next month but subsequently informed her later that day that I decided to replace it. We agreed that it would be done on the 17 November 2022 since the job required time. On 17 November 2022 I was advised that the vehicle was ready for collection. When I collected the vehicle and drove it from the business, I smelled what seemed like the smell of diesel. I alerted my husband to this who surmised that it was probably as a result of the work that was done and that it was probably nothing to be concerned about. However, the following day, on Friday 18 November 2022, I noticed a leak of what I thought was oil/or diesel. I then immediately sent Benba Motors a WhatsApp message(after hours) informing them of the problem. I received an automated response indicating that I should contact them during office hours. I realized that the leak was as a result of poor workmanship and advised them that same evening to collect the vehicle from my home. I decided to ask a mechanic to check where the leak was coming from. He confirmed that we should wait for Benba motors to inspect it. However, on Monday 21 November 2022, the lady at the workshop, Carka, sent me the following WhatsApp message: “Good morning Mrs Amon, I will have to insprect the vehicle to see where the oil leak is coming from. I did report on the EGR that is blocked and could be the cause of the oil leak. We did not have stock of the part, as discussed with you. We unfortunately do not have the service of fetching the vehicle or sending someone out to your house to assess the oil leak. The vehicle will have to be brought to our workshop. Regards Carika@Mahindra Goodwood” I responded by stating that I never experienced any oil leak prior to handing over the vehicle for a service and that they created the problem, therefore they must collect it from my home. I also expressed my concern that the vehicle may combust. This person also told me when I voiced called her that they will be doing us a favour by collecting the vehicle. I was furious with her response and proceeded to contact her manager, Craig/or Greg who said sorry “she just used the wrong words”. He was obviously defensive about her conduct. They eventually sent one of their technicians to have a look at the problem and a second technician to collect the vehicle on 21 November2022. Whilst the technician was at my house, I also had a mechanic and friend present. Together the first technician and my mechanic inspected the vehicle and pointed out the location of the leak. The problem was identified as the overflow pipe which had broken off and spilling diesel. The pipe was broken off close to where the oil separator was installed. I pointed out the diesel spills and took photos and a video of the leaking overflow pipe and diesel spills. Thereafter I sent these images to Benba motors and requested them to clean up the diesel spills. Whilst they fixed the overflow pipe, they refused to clean up any diesel spills from my driveway. I also requested a written apology from them, which they have failed and/or refused to provide me. I am extremely disappointed and exasperated at the service received from this Mahindra agent. I have purchased and driven 3 brand new Mahindra vehicles and although I was looking forward to purchasing a fourth vehicle, have as a result of the conduct of the agent, decided not to do so.
0
Replies (0)JS
JC S
1 reviews | Active since Jan 2020
24 Aug 2021, 09:10
WHAT HAPPENED TO THE PARTS THAT WE ORDERED?
<div>I have been taking my vehicle to Benba Motors in Goodwood for the 15000 Km service intervals. Due to them being the service agents for our vehicle's service, we decided to order left and right Upper Trim Panels for the windscreen posts of the vehicle. We were asked to pay upfront which we did. The order were placed by **** who is the Benba Motors service person. This was in mid 2020. We are now approaching the end of 2021, and in spite of the lockdown restrictions that were eased, we are still waiting on the parts that were ordered and paid for. During our last conversation with him he could not remember how much we paid and when. They should have a record of this on their books, so I am not sure as to why they have no record of outstanding orders for their workshop. Even at the time of writing this, we still have not received the parts that we ordered. I would like Benba Motors Goodwood to respond and contact us to explain what happened to the R900 that we paid. My only desire is to have a Win Win outcome by getting the part that we paid for or a refund if Benba Motors are unable to source the parts. </div>
Helpful (0)
|Replies (0)JS
JC S
1 reviews | Active since Jan 2020
24 Aug 2021, 09:10
WHAT HAPPENED TO THE PARTS THAT WE ORDERED?
<div>I have been taking my vehicle to Benba Motors in Goodwood for the 15000 Km service intervals. Due to them being the service agents for our vehicle's service, we decided to order left and right Upper Trim Panels for the windscreen posts of the vehicle. We were asked to pay upfront which we did. The order were placed by **** who is the Benba Motors service person. This was in mid 2020. We are now approaching the end of 2021, and in spite of the lockdown restrictions that were eased, we are still waiting on the parts that were ordered and paid for. During our last conversation with him he could not remember how much we paid and when. They should have a record of this on their books, so I am not sure as to why they have no record of outstanding orders for their workshop. Even at the time of writing this, we still have not received the parts that we ordered. I would like Benba Motors Goodwood to respond and contact us to explain what happened to the R900 that we paid. My only desire is to have a Win Win outcome by getting the part that we paid for or a refund if Benba Motors are unable to source the parts. </div>
0
Replies (0)JS
JC S
1 reviews | Active since Jan 2020
24 Aug 2021, 09:04
WHAT HAPPENED TO OUR ORDER?
I have been taking my vehicle to Benba Motors in Goodwood for the 15000 Km service intervals. Due to them being the service agents for our vehicle's service, we decided to order left and right Upper Trim Panels for the windscreen posts of the vehicle. We were asked to pay upfront which we did. The order were placed by Willem who is the Benba Motors service person. This was in mid 2020. We are now approaching the end of 2021, and in spite of the lockdown restrictions that were eased, we are still waiting on the parts that were ordered and paid for. During our last conversation with Willem, he could not remember how much we paid and when. They should have a record of this on their books, so I am not sure as to why they have no record of outstanding orders for their workshop. Even at the time of writing this, we still have not received the parts that we ordered. I would like Benba Motors Goodwood to respond and contact us to explain what happened to the R900 that we paid.
Helpful (0)
|Replies (0)JS
JC S
1 reviews | Active since Jan 2020
24 Aug 2021, 09:04
WHAT HAPPENED TO OUR ORDER?
I have been taking my vehicle to Benba Motors in Goodwood for the 15000 Km service intervals. Due to them being the service agents for our vehicle's service, we decided to order left and right Upper Trim Panels for the windscreen posts of the vehicle. We were asked to pay upfront which we did. The order were placed by Willem who is the Benba Motors service person. This was in mid 2020. We are now approaching the end of 2021, and in spite of the lockdown restrictions that were eased, we are still waiting on the parts that were ordered and paid for. During our last conversation with Willem, he could not remember how much we paid and when. They should have a record of this on their books, so I am not sure as to why they have no record of outstanding orders for their workshop. Even at the time of writing this, we still have not received the parts that we ordered. I would like Benba Motors Goodwood to respond and contact us to explain what happened to the R900 that we paid.
0
Replies (0)JS
JC S
1 reviews | Active since Jan 2020
24 Aug 2021, 08:59
WHAT HAPPENED TO THE PARTS THAT WE ORDERED?
I have been taking my vehicle to Benba Motors in Goodwood for the 15000 Km service intervals. Due to them being the service agents for our vehicle's service, we decided to order left and right Upper Trim Panels for the windscreen posts of the vehicle. We were asked to pay upfront which we did. The order were placed by Willem who is the Benba Motors service person. This was in mid 2020. We are now approaching the end of 2021, and in spite of the lockdown restrictions that were eased, we are still waiting on the parts that were ordered and paid for. During our last conversation with Willem, he could not remember how much we paid and when. They should have a record of this on their books, so I am not sure as to why they have no record of outstanding orders for their workshop. Even at the time of writing this, we still have not received the parts that we ordered. I would like Benba Motors Goodwood to respond and contact us to explain what happened to the R900 that we paid.
Helpful (0)
|Replies (0)JS
JC S
1 reviews | Active since Jan 2020
24 Aug 2021, 08:59
WHAT HAPPENED TO THE PARTS THAT WE ORDERED?
I have been taking my vehicle to Benba Motors in Goodwood for the 15000 Km service intervals. Due to them being the service agents for our vehicle's service, we decided to order left and right Upper Trim Panels for the windscreen posts of the vehicle. We were asked to pay upfront which we did. The order were placed by Willem who is the Benba Motors service person. This was in mid 2020. We are now approaching the end of 2021, and in spite of the lockdown restrictions that were eased, we are still waiting on the parts that were ordered and paid for. During our last conversation with Willem, he could not remember how much we paid and when. They should have a record of this on their books, so I am not sure as to why they have no record of outstanding orders for their workshop. Even at the time of writing this, we still have not received the parts that we ordered. I would like Benba Motors Goodwood to respond and contact us to explain what happened to the R900 that we paid.
0
Replies (0)