CC
Cailin C
Active since Jul 2020
2
Reviews
0
Industries
Reviews
2 reviews69 months ago
WORST customer experience at prime time in Table Bay mall
Today I went into the prime time watch shop in the Table bay mall to make a purchase for a watch that was for my boyfriend’s mothers birthday. The watch I had my eye on had a label stating that it was R1199 but was brought down to R779 and keeping that in mind we went ahead and made the purchase. The shop assistant who helped us was not very interactive . she was on a call and all her attention was given to this person over the phone. The transaction was done and we left the store . Something told me to check my slips which I then did and I found that I had been charged the full priced R1199. I went back into the store to query this . The assistant whose name was Unathi was still on the phone when we got back into the store and still did not make any effort to direct her focus on us where there should have been since there was a error that was made.She then proceeded to call another person from American Swiss to help out . This Lady named Carron walks in , she didn’t greet us or make any effort to make eye contact with us . She checks to see what went wrong and she looks at us not even saying “ sorry for the inconvenience or sorry for the error made on our side” no she looks at us and says “ well it was human error” basically implying that we should just accept the price that was charged R1199. My boyfriend went on to say that we will not walk away with that amount because a R500 between prices makes a difference and it is false advertising when the sale price was clearly marked next to the watch but you want us to just accept that we were charged the full price. She then proceeds in a very upset manner to tell us that they can give us a gift voucher with the difference on it , we didn’t want a gift card . She then tells me well the only solution was to give a cash sale refund which would apparently take long because we had to wait until money was taken in by the store. She did the cash sale refund and were told we would have to wait. When everything was done they still did not apologize for the inconvenience caused or even the fact that they were the ones at fault as this would not have happened in the first place if Unathi was focused on the purchase that was being made and not on the person that she was on the phone with . Worst customer experience I have ever had in my life and these ladies need to learn about good customer service. I will never make a purchase from there again .
0 replies
70 months ago
Be careful buying from Fynbossie
I made a purchase of R4450 for a set of drawers thinking I was supporting local business.To date I have not received the item. I made a comment on Instagram to show my disappointment, twice the comments where deleted. Pity as it gives clients a false sense of their client service and ethics. I have only received messages but no confirmed date of delivery. Now that I have threatens going the legal route I all of a sudden get a response saying they are having systems issues,and yet again no telephonic contact. Be careful buying from these guys , as their client service is not great , I am still waiting to get my drawers 2months down the line .
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)