LB
Laurelle B
Active since Aug 2020
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Poor Service and Undisclosed Costs – TV Insurance Claim. Disgusted
Good day, I am writing to formally express my extreme disappointment with the assistance I have received from Hybrid Risk Management, including the brokers from RRH who have been assisting me. On 3 January, my television was damaged by lightning. I contacted Ananda to confirm whether this was covered under my insurance, and I was advised that it was. I was then instructed to obtain a quotation, which I did. Thereafter, I was informed that someone would be sent to collect the TV for assessment. The TV was collected on 12 January for assessment, and the technician advised that the process would take no more than two days. However, on 15 January, I was informed that I need to pay an access fee of R2,000 in order for the TV to be repaired, while the quotation for the required part is only R800. My concern is that at no point from 3 January, during all my discussions with the broker, was I informed that an access fee would be payable. This was never mentioned upfront, and it is unacceptable for such costs to be communicated only after the TV had already been collected. This experience is particularly frustrating as, since I have been with Hybrid Risk Management, no successful repairs have been completed. There have always been excuses. In fact, during a previous claim, my fridge was damaged by assessors and to date it has still not been repaired, nor has the water damage they caused been resolved. While debit orders are collected promptly every month, the level of service provided to customers is disappointing, unprofessional, and at times dismissive. I have requested that my TV be returned to me so that I can arrange the repair myself, yet I am still waiting for confirmation and the return of my TV. I request urgent assistance with: The immediate return of my TV in the same condition it was collected A clear explanation as to why the access fee was never disclosed upfront Feedback on how this matter will be resolved I look forward to your urgent response. Kind Regards L.Booysen
0 replies
26 months ago
Un happy customer
Good day I am really disappointed with Miway that has rejected my claim based on workmanship .Since i took out this insurance no accessor was sent out on the date of inception to come and access the house. The accessor that came out aso had an issue with the area of the house as he claimed it was far and we had to go according to his times and he was very arrogant.(Shane Pillay 21 Feb) The house has been built like this for a few years and had no issues and we have had very bad storms in the past few years.So how can the accessor assume that it's poor workmanship? So if this is workmanship then the rain would have come through the house a long time ago. This is seriously bad service and I have been paying for this service that I am not happy with.
56 replies
69 months ago
Unhappy client with cellular repair
Good day I bought the phone a year ago and took the phone in to get repairs about a month ago.The phone had a crack on the screen that happened To days after I received the phone.The phone was not taken in for the screen it was taken it because it would not go on and it gave an error message on the tip right corner about software.I received a call that the phone would cost 2400 to fix when the value of the phone is 2999.A guy phoned me by the name of Alex that was very rude and aggregant and dropped the phone in my ear twice.I recieved sms that the phone has been delivered back to the store but the phone is still not fixed.The southgate branch manger phoned me to say that I must come and collect my unfixed phone.Why must I pay when the phone was under warranty and when it was only a software issue this is a not right and Foshini and Samsung has not been willing to assist and has no customers service at all.Please help .
106 replies
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