NN
Nomsan N
Active since Aug 2020
5
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0
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Reviews
5 reviews59 months ago
Claim for a funeral
I lost my mother on the 17th , I then visited their branch offices in Johannesburg Town to make a claim I was given forms to complete and I submitted all was required .The funeral was on the 24th . Knowing that when they advertised they say they pay within 48hrs which is blatant lies .To date no money has been paid instead I am give forms that I completed and left them there to recomplete again. The consultant are not sympathetic at all . I cannot wait for the robots to take over their jobs
106 replies
63 months ago
Failure to deliver as Promised
I bought a speaker last year around March before the national lockdown was implemented. i bought this speaker because everything was going online from that time on and my daughter had online lessons which required her to have that speaker. the speaker was perfect it worked perfectly it did exactly what she needed it to do. now in January schools had started opening and lessons started once again. Now it was time again for my daughter to start using her speaker, once she tried switching it on it just did not want to go on , we suspected its battery was low so we inserted the charger and even then it showed no sign of it charging so then we furthermore expected that its charger was dead so we looked around for another charger of the same kind and then we plugged that other charger in and still nothing. That is when we discovered that indeed the speaker was dead. So we went to the same Musica in Mall Of Africa to go get some sort of assistance with this speaker , we brought the all the packaging and items that came with the speaker unfortunately we did not have the proof of payment for this product but their price tag including their name on it was still attached to the box of the speaker and still despite this there was a bit of hassle at first but they asked us for the month we bought it in and we told them then the staff discussed the matter with the manager. The manager agreed and then they told us that they would give us a new speaker but they did not have stock in their shop but one of their stores Cresta had stock. They then gave us two choices either that my daughter and I go from Mall Of Africa to Cresta immediately to go fetch it ourselves, or that we wait 7 to 14 working days to collect it from Mall Of Africa . Now my daughter and I chose the first option despite the fact that going to Cresta was not part of our plans that day but they insisted that it was not necessary and that we should take the second option and thereafter we were asked for our details so that they could contact us as soon as the new speaker arrived at their shop in Mall Of Africa so that we could come collect it so we left the store in peace and happy. So the wait began for the call and finally it came through but unfortunately the news we received were not what were expecting to our surprise and that ****ed me off because I was ALL OF A SUDDEN getting told that what was agreed upon at Mall Of Africa would no longer be happening. They were telling me that they want Proof Of Payment and that they would not replace the speaker anymore to my surprise. They refused to even listen to what I was trying say instead they cut me off and it was shocking because that is not the professional way of handling situations like these. I am an employee of Vodacom and when a customer has lost their device or has any problems with it and they do not have any proof of payment we as the company request for an IMEI number from them to check if indeed the device is from Vodacom or not as this would show on the system that indeed they bought the product from us or they did not. So it is shocking that they do not keep any records of all the purchases that happen in their store or even solutions to problems such as these. I mean can they not scan the barcode and see it reflect on your system. I have never received such service before , i had a microwave which I had purchased from DION WIRED and it closed down and I started experiencing problems with my LG microwave and i raised my issues and i still got assistance despite the fact that there was no proof of payment. Still I am disappointed with their service.
0 replies
69 months ago
ATM Specialists
ATM specialists?? I don't think they exist. if they do they are just fake individuals who wait for opportunities like this one and take people's hard earned money for themselves. It was their consultant who is a lied and said i deposited a R1000 and they also found the same amount that had not been allocated from that particular ATM. They are all thieves and I hope that my money will make them rich. I still maintain they did not do their job because I know for a fact that not everybody logged a case for the machine did not know how much they deposited. The liar that wrote that I said I deposited a R1000, while I demonstrated with a R1000 I had from my purse that the money retained was more that this. If you can look at the footage from the 25th of July, you will see myself showing him that it was more than that. Now he sends me emails that I am liar, He makes me look like a person who wants ABSA's money. The money ABSA is keeping is ours, they have jobs because of us, he forgets that Ofentse Dube that he has job because of us, he needs to respect clients not the other way round. He has been badly brought up. I will never forgive him just for lying and saying I deposited R1000. i don't care anymore and I wouldn't advise even a dog to do business with ABSA. They have no time for people except when they want business from you. Once they got what they wanted they don't give a damn about you ..
53 replies
69 months ago
R1000 Refund what a joke
The attitude of their staff is appalling, I would never advise anyone to do business with ABSA my heart is still bleeding even now .My financial advisor who I ran into when this ATM problem occurred just advised me to go back to Mall of Africa and ask questions from the manager , stupidly I did that she told me to go and get answers from the branch I logged the query with .ABSA never bothered to give me back feedback or call for that matter all they did was to deposit a R1000 into my account , I went to Sandridge to ask for finding as to what happened on the 24th July and to tell me how did they reach a conclusion I deserve R1000 as a refund when I said it was more that a R1000 demonstrating with a R1000 I had in my purse I guess he wrote what he wrote because I did not see what he wrote , I bet if you can get to see what he wrote he must have written that I have lost R1000 , I am telling you no investigation was done I was just given R1000 , why still having a department like investigation for if they cannot do their work , the day ABSA decided to retrench I wish they start with the guy from Sandridge together with his manage, manager from Mall of Africa and that Anna Zwane fake investigator the consultant told me the person who refunded me should have given me the findings , I still demand the audit trail of my deposits , plus time on that particular t showing my so called R1000 stuck there ,and they must ****** service their machine people on Saturday were complaining about ABSA Mall Afica ATM's jamming. ABSA should learn from Nedbank on how to treat their customers , they exist because us , its not like they are doing us a favour we could still keep our monies under the matrass
53 replies
69 months ago
Faulty ATM-13497
I have been an ABSA client since my teens, I have investments with the institution but the treatment I got after their ATM retained my money on the 24th July 2020 at 13h00rs is appalling .This happened at Mall of Africa to my surprised the bank was closed at 13h00 no notice at the door , The security guard came to our rescue by telling us to come back the next day , next day came no one inside still no notice on the door, I then ran to Sanridge where case was opened and demanding to know from me the amount of money that was retained that's where the fight began because I told them I relied on the machine to do the counting but I mentioned that it was more than a thousand rand demonstrating to the consultant because I has another thousand rand in my bag. He gave me a paper with Ref number promising that I will receive a call on Monday the 27 , I received no communication from ABSA to date . I have been the one calling 0800414141 ABSA complains line only to discover that I was given someone's else Ref number what the hell ? I was then told Anna Zwane is investigating my case I will receive refund within 5 to 7 day working days after her findings . Today is day 14 nothing from ABSA instead I called ABSA Benmore but someone from Randburg came to my rescue who then explained to me she can only see a refund of R1000 floating just somewhere on their system . The so called Annah Zwane did not do any of the investigation she just decided that I deserve to be refunded R1000 what a joke I just drove all the way to deposit a R1000 into my account.. My case number is C-06240978 . I demand that a proper investigation done because I know for a fact my money was more than a R1000 . You advise us that we must do ATM deposit as it is cheaper , but when the **** hits the fan you don't want to take responsibility , you should know better all the transactions that took place on that particular day, time against my account , if you don't know therefore you are in a wrong industry . Its your ATM for heaven sake. The incompetence, the arrogance its your specialty . I wish they all get replaced by the robots
53 replies
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1 Star
5 (100%)