M
Musica
Unclaimed Business
M
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Daniel M
1 reviews | Active since Jan 2020
2 Sept 2025, 11:00
Very sad ..experience at Krone festival 2025
The Krone music festival was on the 30 th August 2025 ..we were very dissapointed in how "dirty" and bad smells filled the air and the toilets( bottom) sewage was running in the walkway barely 2/3meters away from were food was served..it is a disgrace that the stadium was in such n dirty condition..the management should be ashamed of themselves to give some 30 000 thousand spectators such a filthy place to host such a "great" event...I was already looking forward to my next event but this has put a damper on my future plans.It was my first and last visit to Krone
Helpful (0)
|Replies (0)DM
Daniel M
1 reviews | Active since Jan 2020
2 Sept 2025, 11:00
Very sad ..experience at Krone festival 2025
The Krone music festival was on the 30 th August 2025 ..we were very dissapointed in how "dirty" and bad smells filled the air and the toilets( bottom) sewage was running in the walkway barely 2/3meters away from were food was served..it is a disgrace that the stadium was in such n dirty condition..the management should be ashamed of themselves to give some 30 000 thousand spectators such a filthy place to host such a "great" event...I was already looking forward to my next event but this has put a damper on my future plans.It was my first and last visit to Krone
0
Replies (0)R
N
Nafeeza
1 reviews | Active since Jan 2020
16 Jan 2025, 19:19
MSC Musica - Refund for medical reasons
My daughter and I were unable to cruise on Friday 10th Jan 2025 because my general practitioner suspected DVT, I have been recently suffering with one swollen ankle. I have called several times for my no show refund which is about R2900 (Only Port & Services), and they keep promising to send me details yet I have not received anything. MSC is quick to charge for everything yet hold on to our money. I was told that i can claim from hollard. Lets see how it goes
Helpful (0)
|Replies (0)N
Nafeeza
1 reviews | Active since Jan 2020
16 Jan 2025, 19:19
MSC Musica - Refund for medical reasons
My daughter and I were unable to cruise on Friday 10th Jan 2025 because my general practitioner suspected DVT, I have been recently suffering with one swollen ankle. I have called several times for my no show refund which is about R2900 (Only Port & Services), and they keep promising to send me details yet I have not received anything. MSC is quick to charge for everything yet hold on to our money. I was told that i can claim from hollard. Lets see how it goes
0
Replies (0)LJ
Lt J
1 reviews | Active since Jan 2020
17 Aug 2021, 07:54
Sold Half A Product
I know this is a late review but there is a reason. I bought a game from Musica in the Watercrest mall. The game came in a see through CD case and when I asked the person that worked there about the Games case, he said it was broken. So I accepted it and bought the game Battlefield 4. When I got home i gave it to the person I bought it for. Unfortunately as it didn't have a Game Cover I didn't know it needed over 2gigs space to load the game. Which would of been on the Game Cover. Unfortunately that person only had the 500mb Xbox 360 and it's very hard to find games these days. So I looked everywhere and only found a working Xbox 360 that I could buy with a much bigger HDD. So here is where things went upside down. When I inserted the game, it loaded as normal then it informed me I had to insert disk 2. Which I NEVER got. I asked the guy about it before I bought it and he said there was only 1 disk. The first week when it couldn't load to the smaller HDD Xbox 360 I took it back but each time either the manager wasn't there or was out on a call. So I went back and forward from Amamzintoti all the way to Watercrest Mall in the Waterfall area for nothing. I still have the slip and game and I bought a game that I couldn't play and I paid alot for the game. I WON'T be buying from Musica EVER AGAIN
Helpful (0)
|Replies (0)LJ
Lt J
1 reviews | Active since Jan 2020
17 Aug 2021, 07:54
Sold Half A Product
I know this is a late review but there is a reason. I bought a game from Musica in the Watercrest mall. The game came in a see through CD case and when I asked the person that worked there about the Games case, he said it was broken. So I accepted it and bought the game Battlefield 4. When I got home i gave it to the person I bought it for. Unfortunately as it didn't have a Game Cover I didn't know it needed over 2gigs space to load the game. Which would of been on the Game Cover. Unfortunately that person only had the 500mb Xbox 360 and it's very hard to find games these days. So I looked everywhere and only found a working Xbox 360 that I could buy with a much bigger HDD. So here is where things went upside down. When I inserted the game, it loaded as normal then it informed me I had to insert disk 2. Which I NEVER got. I asked the guy about it before I bought it and he said there was only 1 disk. The first week when it couldn't load to the smaller HDD Xbox 360 I took it back but each time either the manager wasn't there or was out on a call. So I went back and forward from Amamzintoti all the way to Watercrest Mall in the Waterfall area for nothing. I still have the slip and game and I bought a game that I couldn't play and I paid alot for the game. I WON'T be buying from Musica EVER AGAIN
0
Replies (0)VS
Viv S
1 reviews | Active since Jan 2020
9 Mar 2021, 06:50
Musica ****ed off
I bought a product with 1 year guarantee. Its been 3 months and its faulty. I tried to send for repairs. They just closed down and ****ed offf without any support or notification. Ie the Gateway store.
Helpful (0)
|Replies (0)NN
Nomsan N
1 reviews | Active since Jan 2020
9 Feb 2021, 18:02
Failure to deliver as Promised
I bought a speaker last year around March before the national lockdown was implemented. i bought this speaker because everything was going online from that time on and my daughter had online lessons which required her to have that speaker. the speaker was perfect it worked perfectly it did exactly what she needed it to do. now in January schools had started opening and lessons started once again. Now it was time again for my daughter to start using her speaker, once she tried switching it on it just did not want to go on , we suspected its battery was low so we inserted the charger and even then it showed no sign of it charging so then we furthermore expected that its charger was dead so we looked around for another charger of the same kind and then we plugged that other charger in and still nothing. That is when we discovered that indeed the speaker was dead. So we went to the same Musica in Mall Of Africa to go get some sort of assistance with this speaker , we brought the all the packaging and items that came with the speaker unfortunately we did not have the proof of payment for this product but their price tag including their name on it was still attached to the box of the speaker and still despite this there was a bit of hassle at first but they asked us for the month we bought it in and we told them then the staff discussed the matter with the manager. The manager agreed and then they told us that they would give us a new speaker but they did not have stock in their shop but one of their stores Cresta had stock. They then gave us two choices either that my daughter and I go from Mall Of Africa to Cresta immediately to go fetch it ourselves, or that we wait 7 to 14 working days to collect it from Mall Of Africa . Now my daughter and I chose the first option despite the fact that going to Cresta was not part of our plans that day but they insisted that it was not necessary and that we should take the second option and thereafter we were asked for our details so that they could contact us as soon as the new speaker arrived at their shop in Mall Of Africa so that we could come collect it so we left the store in peace and happy. So the wait began for the call and finally it came through but unfortunately the news we received were not what were expecting to our surprise and that ****ed me off because I was ALL OF A SUDDEN getting told that what was agreed upon at Mall Of Africa would no longer be happening. They were telling me that they want Proof Of Payment and that they would not replace the speaker anymore to my surprise. They refused to even listen to what I was trying say instead they cut me off and it was shocking because that is not the professional way of handling situations like these. I am an employee of Vodacom and when a customer has lost their device or has any problems with it and they do not have any proof of payment we as the company request for an IMEI number from them to check if indeed the device is from Vodacom or not as this would show on the system that indeed they bought the product from us or they did not. So it is shocking that they do not keep any records of all the purchases that happen in their store or even solutions to problems such as these. I mean can they not scan the barcode and see it reflect on your system. I have never received such service before , i had a microwave which I had purchased from DION WIRED and it closed down and I started experiencing problems with my LG microwave and i raised my issues and i still got assistance despite the fact that there was no proof of payment. Still I am disappointed with their service.
Helpful (0)
|Replies (0)NN
Nomsan N
1 reviews | Active since Jan 2020
9 Feb 2021, 18:02
Failure to deliver as Promised
I bought a speaker last year around March before the national lockdown was implemented. i bought this speaker because everything was going online from that time on and my daughter had online lessons which required her to have that speaker. the speaker was perfect it worked perfectly it did exactly what she needed it to do. now in January schools had started opening and lessons started once again. Now it was time again for my daughter to start using her speaker, once she tried switching it on it just did not want to go on , we suspected its battery was low so we inserted the charger and even then it showed no sign of it charging so then we furthermore expected that its charger was dead so we looked around for another charger of the same kind and then we plugged that other charger in and still nothing. That is when we discovered that indeed the speaker was dead. So we went to the same Musica in Mall Of Africa to go get some sort of assistance with this speaker , we brought the all the packaging and items that came with the speaker unfortunately we did not have the proof of payment for this product but their price tag including their name on it was still attached to the box of the speaker and still despite this there was a bit of hassle at first but they asked us for the month we bought it in and we told them then the staff discussed the matter with the manager. The manager agreed and then they told us that they would give us a new speaker but they did not have stock in their shop but one of their stores Cresta had stock. They then gave us two choices either that my daughter and I go from Mall Of Africa to Cresta immediately to go fetch it ourselves, or that we wait 7 to 14 working days to collect it from Mall Of Africa . Now my daughter and I chose the first option despite the fact that going to Cresta was not part of our plans that day but they insisted that it was not necessary and that we should take the second option and thereafter we were asked for our details so that they could contact us as soon as the new speaker arrived at their shop in Mall Of Africa so that we could come collect it so we left the store in peace and happy. So the wait began for the call and finally it came through but unfortunately the news we received were not what were expecting to our surprise and that ****ed me off because I was ALL OF A SUDDEN getting told that what was agreed upon at Mall Of Africa would no longer be happening. They were telling me that they want Proof Of Payment and that they would not replace the speaker anymore to my surprise. They refused to even listen to what I was trying say instead they cut me off and it was shocking because that is not the professional way of handling situations like these. I am an employee of Vodacom and when a customer has lost their device or has any problems with it and they do not have any proof of payment we as the company request for an IMEI number from them to check if indeed the device is from Vodacom or not as this would show on the system that indeed they bought the product from us or they did not. So it is shocking that they do not keep any records of all the purchases that happen in their store or even solutions to problems such as these. I mean can they not scan the barcode and see it reflect on your system. I have never received such service before , i had a microwave which I had purchased from DION WIRED and it closed down and I started experiencing problems with my LG microwave and i raised my issues and i still got assistance despite the fact that there was no proof of payment. Still I am disappointed with their service.
0
Replies (0)CS
Cardoso S
1 reviews | Active since Jan 2020
1 Feb 2021, 13:26
End of an Era - Musica Chain Stores Closing Down
Hello Peter, please note my review comes as a plea to the Musica Chain Stores Management. You can't just end an Era like this! When I read on the times live that Musica Chain Stores is closing down, I was devastated! We are talking about the only Musica shop standing after all these years. I understand with online music and movies the need to get an original hard copy CD/DVD is something of the past and one that only a collector would understand, and lover of music and movies would understand. But there are collectors out there ! Example I started the Marvel collection and managed to get the whole Phase 1 to 3 which ended with Avengers Endgame. Phase 4 is rolling out and how will I be able to continue this collection? With Original DVD's? So Tony Stark dies, and so does the Era of the Musica stores and phase 4 of the Avengers and the ones to follow are just something of the past. This just cannot be the End of this Era. I do believe that there is no need for 78 Musica chain stores, but I do however suggest that Musica considers a centralized store in JHB, CT and Durban where orders/collections can be made, giving collectors the opportunity to continue their hobbies and collect the master pieces of movies and music as originals. The services Musica stores have provided to myself over the years has been of exceptional service. It's so sad that this service has now come to it's end. Please reconsider this End of Era!
Helpful (0)
|Replies (0)CS
Cardoso S
1 reviews | Active since Jan 2020
1 Feb 2021, 13:26
End of an Era - Musica Chain Stores Closing Down
Hello Peter, please note my review comes as a plea to the Musica Chain Stores Management. You can't just end an Era like this! When I read on the times live that Musica Chain Stores is closing down, I was devastated! We are talking about the only Musica shop standing after all these years. I understand with online music and movies the need to get an original hard copy CD/DVD is something of the past and one that only a collector would understand, and lover of music and movies would understand. But there are collectors out there ! Example I started the Marvel collection and managed to get the whole Phase 1 to 3 which ended with Avengers Endgame. Phase 4 is rolling out and how will I be able to continue this collection? With Original DVD's? So Tony Stark dies, and so does the Era of the Musica stores and phase 4 of the Avengers and the ones to follow are just something of the past. This just cannot be the End of this Era. I do believe that there is no need for 78 Musica chain stores, but I do however suggest that Musica considers a centralized store in JHB, CT and Durban where orders/collections can be made, giving collectors the opportunity to continue their hobbies and collect the master pieces of movies and music as originals. The services Musica stores have provided to myself over the years has been of exceptional service. It's so sad that this service has now come to it's end. Please reconsider this End of Era!
0
Replies (0)