DV
Dirk R
Active since Aug 2020
3
Reviews
0
Industries
Reviews
3 reviews30 months ago
Could not complete a simple job
I took my firearm to Morkel & Crouse in Safari Outdoor Lynnwood with a missing *****. I was assured that it won’t be any problem to make a new *****, that it would cost R400 and would take a week. About a week and a half later I was notified that my firearm was ready for collection and when I looked at it, I was surprised to see that the “new” ***** did not look like it was recently machined, but I thought that maybe they had a replacement lying around which they installed. When I got home, I removed the grip to reveal that the ***** behind it was missing. It turned out that I paid R400 and waited a week and a half for a professional gun smith to move a ***** from one hole behind the grip to another hole and assumed that I would not notice. I took my firearm back and they did end up replacing the missing *****, but I never got the impression that they fully comprehended their mistake and they were not apologetic about the poor service delivery. Their excuse was that there was a misunderstanding between the person filling out the job card and the gunsmith, which does not make any sense for several reasons: (1) it was clearly written on the job card that a new ***** should be made (2) the job card was completed by the manager/owner of the shop who should be in charge of quality control (3) if there is any misunderstanding, the client should be called for confirmation instead of allowing a gun out of the shop that is incomplete and potentially unsafe. I am utterly disappointed in Morkel & Crouse’s backyard mechanic work and the fact that they essentially allowed an incomplete firearm to exit their workshop and felt that they performed a satisfactory job. The general service received by the staff was also not exceptional, but this can be overlooked if they delivered quality work. If this is the quality of the service you can expect of them for small and simple jobs, would you trust them for more complicated work? I would never use or recommend Morkel & Crouse to anyone and would suggest to rather use a competent gun smith.
0 replies
65 months ago
Quick change to policy
Mpho had to change details on my policy and was friendly and helpful.
56 replies
69 months ago
Great towing service
Our car had to be towed, phoned Miway and the towing truck was there in less than 30min. All went smoothly and received great service.
53 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)