SZ
Sihlengiwe Z
Active since Aug 2020
4
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0
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Reviews
4 reviews14 months ago
Nissan probably has some of the worst technicians ever!!
I drive a Nissan magnite CVT Accenta. I took in my car for its 40 000 km service on the 14th of January and it came back with a strange noise when accelerating, especially on hills- a noise that did not exist prior to this service. I reported this and they booked to check this on the 31st of January. On that day, they said they had found nothing wrong with the car, there is no noise they pick up, however I should take a video or recording of the noise and bring it in again if it continues. The sound did indeed continue, I took a video/recording and booked the car again for the 17th of February. Instead of playing a video/recording for them, I requested if the technician that will be working on my car can drive with me so that they can hear the noise as we drive. On the day of the booking, I was unfortunately required at work for an emergency, so my partner took my car in for me. The technician confirmed that he heard the noise on the drive, unfortunately this was not the main technician that would be working on my car, he was an assistant to the technician and he reported that there is indeed a sound when accelerating to the main technician. The technician repeatedly put the car in the diagnosis or diagnostic machine and said the machine is not picking up anything faulty. This was repeated about 4 times and each time after putting it in the machine, my partner would drive with the assistant to the technician and the sound was still there. Due to long hours of being there and it was closing time, my partner came back with a car that still made noise as it accelerated. Today, the 27th of February, the car is still making this sound and it is in fact getting worse- the sound is audible ALL the time now when accelerating and not just on hills. This is frustrating and extremely dangerous as I don’t know if the car will break down on me and be unable to drive. This is totally unacceptable and I repeat, extremely dangerous! To be subjected to such poor service all while being a compliant customer who pays her dues timeously. I am truly fearing for my life each time I step foot in my car now.
0 replies
31 months ago
I was assisted promp...
I was assisted promptly and professionally by Lynique who understood what I was querying about
131 replies
46 months ago
MTN online contract cancellation is a SCAM!!!
I went to an MTN shop in the beginning of June to find out if I have to cancel my contract or will it just simply stop on its own since it was ending in June. They told me I have to call their call centre to cancel it. I tried to call them that entire week, I was holding to speak to agents for 15 minutes at a time only for the call to be cut before I could speak to anyone. I then got an invoice way above the contract payment, followed by an SMS that I will be charged that amount on a month to month basis as my contract is coming to an end. I call them again, after waiting long to speak to an agent, I finally spoke to one who said she has now cancelled the contract and the amount I received on the SMS and the invoice will not be debited. I should disregard it. After not receiving any confirmation of my contract being cancelled. I called again, only to find that the previous agent had began the process but did not complete it. I was then assured that it was cancelled after that call and indeed I got a confirmation sms. Today, I wake up to a debit order of the same payment I was told to disregard, an amount of R507 when my bill is R329. I honestly think this is so unfair and illegal especially in this economy. The difference in that amount could have been used to pay for my petrol or weekly groceries!
0 replies
69 months ago
SHAW ACADEMY IS A SCAM!!!
I honestly don't understand why this service is still allowed to operate. I canceled my account/membership in the month of July after money was debited. I was then told that they cannot refund me my money but they can assure that I will receive free access to learning material for 6 months. They also assured that my membership was indeed canceled and no more money will be debited from my account but they debited money about 2 days ago again. We are in a pandemic, we cannot be having random R399 deducted from our accounts, every cent counts!
265 replies
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